feat(frontend): Call Center > Filas/Pausas/Disposições, Telefonia > Troncos, Discador > Lista de Bloqueio

Cinco telas novas no app do tenant, todas contra endpoints de backend que já
existiam (Queues/PauseReasons/Dispositions/Trunks/Suppression) — mesmo padrão
de listagem+form inline+remoção com confirmação de 2 cliques usado em Ramais.
StatusBadge ganhou o mapa de TrunkStatus. Corrigido bug real: PauseReasonsController.list()
não filtrava enabled:true, então um motivo removido nunca sumia da lista.
Testado ponta a ponta contra a API real do tenant Acme.

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01BFaBaBSQGhyXGEgtTYZGV8

TODO.md

@@ -866,7 +866,46 @@ app do Tenant + Dashboard (agente.md secao 162, 169)
       (secao 161) — `stats`/`callsInFlight` só atualizam ao recarregar
       a página, não em tempo real
 
-## PHASE 27+ — ver `agente.md` seções 140 em diante (resto do Frontend,
+## PHASE 27 — Frontend: Call Center > Filas/Pausas/Disposições, Telefonia >
+Troncos, Discador > Lista de Bloqueio (agente.md secao 50-51, 41-42, 71,
+89, 169)
+- [x] 5 telas novas, mesmo padrão de listagem+form inline+remoção com
+      confirmação de 2 cliques já usado em Ramais/Tarifas: `/app/callcenter/
+      filas`, `/app/callcenter/pausas`, `/app/callcenter/disposicoes`,
+      `/app/telefonia/troncos`, `/app/discador/bloqueio` — todas contra
+      endpoints que já existiam desde as fases de backend (Queues/
+      PauseReasons/Dispositions/Trunks/Suppression), nenhum endpoint novo
+      precisou ser criado
+- [x] `lib/callcenter-types.ts` (novo): tipos `Queue`/`Trunk`/`PauseReason`/
+      `Disposition`/`SuppressionEntry` compartilhados entre as 5 telas
+- [x] `StatusBadge` ganhou o mapa de `TrunkStatus` (UP/REGISTERED/DOWN/
+      TRYING/FAILED/UNREGISTERED/UNKNOWN) — mesmo componente usado por
+      Campanhas, sem colisão de chave com `CampaignStatus`
+- [x] `nav-data.ts`: as 5 rotas saem de "em breve" pra link real; resta só
+      Agentes (Call Center), Dialplan (Telefonia), Leads/Importações/
+      Callbacks (Discador) "em breve" no menu Tenant
+- [x] **Bug real, achado testando a tela de Pausas**:
+      `PauseReasonsController.list()` era o único endpoint do arquivo sem
+      filtro `enabled: true` — um motivo removido (soft delete) nunca
+      sumia da listagem. Corrigido.
+- [x] Testado ponta a ponta contra a API real (tenant Acme) depois de
+      reerguer `apps/api` e `apps/frontend` do zero pós-reboot da VM (ver
+      "Riscos conhecidos" — os dois rodam direto no host, fora do
+      docker-compose, e não voltam sozinhos): criar fila/pausa/disposição/
+      tronco/bloqueio de número → aparece na lista com os dados certos →
+      remover com confirmação de 2 cliques → lista volta ao estado vazio.
+      Screenshots em `apps/frontend/.impeccable/review/`.
+- [ ] Editar campos existentes (só create/list/delete em todas as 5,
+      mesma limitação já documentada em Ramais) — nenhum backend novo tem
+      PATCH/PUT ainda
+- [ ] Tronco: `Trunk.status` continua sem atualização automática em
+      produção (lacuna já documentada na PHASE 09/TRUNKS.md) — a tela só
+      exibe o `StatusBadge`, não força refresh nem faz polling
+- [ ] Dark mode e mobile não foram capturados nesta fase (só desktop
+      light, mesma decisão de escopo das últimas telas simples) —
+      reavaliar junto com a Sidebar quando "Agentes" ganhar tela própria
+
+## PHASE 28+ — ver `agente.md` seções 140 em diante (resto do Frontend,
 Security, Tests)
 
 ---
@@ -878,3 +917,17 @@ Security, Tests)
   simultâneos — reavaliar quando chegarmos lá.
 - **Disco (26GB livre)**: build do FreeSWITCH + imagens Docker + gravações vão consumir
   espaço rápido. Monitorar com `df -h`.
+- **RAM da VM aumentada pra 8GB em 2026-08-29** — resolve a preocupação acima, mas
+  ainda não tem swap generoso nem monitoramento de pico durante um build de frontend +
+  todos os workers rodando junto; reavaliar se o Next.js dev server crescer muito.
+- **`apps/api` e `apps/frontend` rodam direto no host** (`pnpm dev`), fora do
+  docker-compose — só Postgres/Redis/FreeSWITCH/fs-config/fs-events/predictive-dialer/
+  ai-worker são containers. Depois de qualquer reboot da VM (como o desta sessão, pra
+  aplicar a RAM nova) os containers voltam sozinhos (restart policy do compose), mas
+  os dois processos de host **não voltam** — precisam ser religados manualmente:
+  `apps/api` precisa de `set -a && source .env && set +a` antes (não lê `.env`
+  sozinho, ao contrário dos containers) e deve subir **antes** do frontend, porque os
+  dois usam a porta 3000 por padrão (`API_PORT` não setado, `next dev` sem `-p`) — o
+  segundo a subir cai sozinho pra 3001. `B2BCALL_API_URL` do frontend
+  (`apps/frontend/.env.local`) assume que a API ficou com a 3000, então a ordem
+  importa. Sem um processo supervisor (pm2/systemd) isso vai se repetir a cada reboot.

apps/api/src/pause-reasons/pause-reasons.controller.ts

@@ -60,7 +60,12 @@ export class PauseReasonsController {
   async list(@CurrentUser() user: AccessTokenClaims) {
     const prisma = getPrismaClient();
     const tenantId = user.tenantId!;
-    return withTenantContext(prisma, tenantId, (tx) => tx.pauseReason.findMany({ orderBy: { name: "asc" } }));
+    // Bug real, achado testando o frontend: sem o filtro `enabled: true`
+    // aqui, um motivo "removido" (soft delete, ver `remove` abaixo) nunca
+    // sumia da lista — único endpoint deste arquivo sem esse filtro.
+    return withTenantContext(prisma, tenantId, (tx) =>
+      tx.pauseReason.findMany({ where: { enabled: true }, orderBy: { name: "asc" } }),
+    );
   }
 
   @RequirePermission("agents.manage")

apps/frontend/src/app/app/callcenter/disposicoes/actions.ts

@@ -0,0 +1,47 @@
+"use server";
+
+import { revalidatePath } from "next/cache";
+import { requireSession } from "@/lib/session";
+import { apiFetch, ApiError } from "@/lib/api";
+import type { Disposition } from "@/lib/callcenter-types";
+
+function extractErrorMessage(err: unknown): string {
+  if (err instanceof ApiError) {
+    try {
+      const parsed = JSON.parse(err.message);
+      if (Array.isArray(parsed.message)) return parsed.message.join(" ");
+      if (typeof parsed.message === "string") return parsed.message;
+    } catch {
+      // corpo não era JSON
+    }
+    return err.message || "Falha inesperada na API.";
+  }
+  return "Falha inesperada. Tente novamente.";
+}
+
+export interface CreateDispositionInput {
+  name: string;
+  code: string;
+}
+
+export async function createDisposition(input: CreateDispositionInput): Promise<{ ok: true; disposition: Disposition } | { ok: false; error: string }> {
+  const session = await requireSession();
+  try {
+    const disposition = await apiFetch<Disposition>("/dispositions", session.accessToken, { method: "POST", body: JSON.stringify(input) });
+    revalidatePath("/app/callcenter/disposicoes");
+    return { ok: true, disposition };
+  } catch (err) {
+    return { ok: false, error: extractErrorMessage(err) };
+  }
+}
+
+export async function deleteDisposition(id: string): Promise<{ ok: true } | { ok: false; error: string }> {
+  const session = await requireSession();
+  try {
+    await apiFetch<void>(`/dispositions/${id}`, session.accessToken, { method: "DELETE" });
+    revalidatePath("/app/callcenter/disposicoes");
+    return { ok: true };
+  } catch (err) {
+    return { ok: false, error: extractErrorMessage(err) };
+  }
+}

apps/frontend/src/app/app/callcenter/disposicoes/disposicoes-view.tsx

@@ -0,0 +1,162 @@
+"use client";
+
+import { useState, useTransition } from "react";
+import { useRouter } from "next/navigation";
+import { ClipboardCheck, Plus, Trash2, X } from "lucide-react";
+import { Panel, PanelHeader } from "@/components/ui/panel";
+import { Button } from "@/components/ui/button";
+import { Input, FieldLabel } from "@/components/ui/input";
+import { EmptyState, TBody, TD, TH, THead, TR, Table } from "@/components/ui/table";
+import type { Disposition } from "@/lib/callcenter-types";
+import { createDisposition, deleteDisposition } from "./actions";
+
+export function DisposicoesView({ dispositions }: { dispositions: Disposition[] }) {
+  const [showForm, setShowForm] = useState(false);
+
+  return (
+    <div className="space-y-5">
+      <div className="flex flex-wrap items-start justify-between gap-3">
+        <div>
+          <h1 className="text-lg font-semibold text-foreground">Disposições</h1>
+          <p className="mt-1 max-w-2xl text-sm text-muted-foreground">
+            Motivos que o agente (ou supervisor) marca ao encerrar uma chamada (agente.md secao 89) — sem lista
+            fixa, cada tenant define as suas.
+          </p>
+        </div>
+        <Button type="button" onClick={() => setShowForm((s) => !s)}>
+          {showForm ? <X className="h-4 w-4" aria-hidden /> : <Plus className="h-4 w-4" aria-hidden />}
+          {showForm ? "Cancelar" : "Nova disposição"}
+        </Button>
+      </div>
+
+      {showForm && <NewDispositionForm onDone={() => setShowForm(false)} />}
+
+      <Panel>
+        <PanelHeader title="Disposições cadastradas" description={`${dispositions.length} disposição(ões) neste tenant`} />
+        {dispositions.length === 0 ? (
+          <EmptyState title="Nenhuma disposição cadastrada ainda" description="Crie a primeira, ex.: Venda, Não Interessado." />
+        ) : (
+          <Table>
+            <THead>
+              <TR>
+                <TH>Nome</TH>
+                <TH>Código</TH>
+                <TH>
+                  <span className="sr-only">Ações</span>
+                </TH>
+              </TR>
+            </THead>
+            <TBody>
+              {dispositions.map((d) => (
+                <TR key={d.id}>
+                  <TD>
+                    <span className="flex items-center gap-2 font-medium text-foreground">
+                      <ClipboardCheck className="h-3.5 w-3.5 text-muted-foreground" aria-hidden />
+                      {d.name}
+                    </span>
+                  </TD>
+                  <TD className="font-mono text-muted-foreground">{d.code}</TD>
+                  <TD>
+                    <DeleteDispositionButton id={d.id} name={d.name} />
+                  </TD>
+                </TR>
+              ))}
+            </TBody>
+          </Table>
+        )}
+      </Panel>
+    </div>
+  );
+}
+
+function NewDispositionForm({ onDone }: { onDone: () => void }) {
+  const [name, setName] = useState("");
+  const [code, setCode] = useState("");
+  const [error, setError] = useState<string | null>(null);
+  const [pending, startTransition] = useTransition();
+
+  function onSubmit(e: React.FormEvent) {
+    e.preventDefault();
+    setError(null);
+    if (!name.trim() || !code.trim()) {
+      setError("Nome e código são obrigatórios.");
+      return;
+    }
+    startTransition(async () => {
+      const result = await createDisposition({ name: name.trim(), code: code.trim().toUpperCase() });
+      if (!result.ok) {
+        setError(result.error);
+        return;
+      }
+      onDone();
+    });
+  }
+
+  return (
+    <Panel className="p-5">
+      <form onSubmit={onSubmit} noValidate className="space-y-4">
+        <div className="grid grid-cols-1 gap-4 sm:grid-cols-2">
+          <div>
+            <FieldLabel htmlFor="d-name">Nome</FieldLabel>
+            <Input id="d-name" value={name} onChange={(e) => setName(e.target.value)} placeholder="Ex.: Venda" disabled={pending} />
+          </div>
+          <div>
+            <FieldLabel htmlFor="d-code">Código</FieldLabel>
+            <Input id="d-code" value={code} onChange={(e) => setCode(e.target.value)} placeholder="VENDA" className="font-mono uppercase" disabled={pending} />
+          </div>
+        </div>
+        {error && (
+          <p role="alert" className="rounded-md border border-destructive/30 bg-destructive/10 px-3 py-2 text-sm text-destructive">
+            {error}
+          </p>
+        )}
+        <div className="flex justify-end">
+          <Button type="submit" disabled={pending}>
+            {pending ? "Criando…" : "Criar disposição"}
+          </Button>
+        </div>
+      </form>
+    </Panel>
+  );
+}
+
+function DeleteDispositionButton({ id, name }: { id: string; name: string }) {
+  const router = useRouter();
+  const [confirming, setConfirming] = useState(false);
+  const [pending, startTransition] = useTransition();
+  const [error, setError] = useState<string | null>(null);
+
+  function onClick() {
+    if (!confirming) {
+      setConfirming(true);
+      return;
+    }
+    setError(null);
+    startTransition(async () => {
+      const result = await deleteDisposition(id);
+      if (!result.ok) {
+        setError(result.error);
+        setConfirming(false);
+        return;
+      }
+      router.refresh();
+    });
+  }
+
+  return (
+    <div className="flex items-center justify-end gap-2">
+      {error && <span className="text-xs text-destructive">{error}</span>}
+      <Button
+        type="button"
+        variant={confirming ? "destructive" : "ghost"}
+        size="sm"
+        onClick={onClick}
+        disabled={pending}
+        aria-label={confirming ? `Confirmar remoção de ${name}` : `Remover ${name}`}
+      >
+        <Trash2 className="h-3.5 w-3.5" aria-hidden />
+        {confirming ? "Confirmar" : ""}
+      </Button>
+    </div>
+  );
+}

apps/frontend/src/app/app/callcenter/disposicoes/page.tsx

@@ -0,0 +1,10 @@
+import { requireSession } from "@/lib/session";
+import { apiFetch } from "@/lib/api";
+import type { Disposition } from "@/lib/callcenter-types";
+import { DisposicoesView } from "./disposicoes-view";
+
+export default async function DisposicoesPage() {
+  const session = await requireSession();
+  const dispositions = await apiFetch<Disposition[]>("/dispositions", session.accessToken);
+  return <DisposicoesView dispositions={dispositions} />;
+}

apps/frontend/src/app/app/callcenter/filas/actions.ts

@@ -0,0 +1,52 @@
+"use server";
+
+import { revalidatePath } from "next/cache";
+import { requireSession } from "@/lib/session";
+import { apiFetch, ApiError } from "@/lib/api";
+import type { Queue } from "@/lib/callcenter-types";
+
+function extractErrorMessage(err: unknown): string {
+  if (err instanceof ApiError) {
+    try {
+      const parsed = JSON.parse(err.message);
+      if (Array.isArray(parsed.message)) return parsed.message.join(" ");
+      if (typeof parsed.message === "string") return parsed.message;
+    } catch {
+      // corpo não era JSON
+    }
+    return err.message || "Falha inesperada na API.";
+  }
+  return "Falha inesperada. Tente novamente.";
+}
+
+export interface CreateQueueInput {
+  name: string;
+  description?: string;
+  strategy?: string;
+  maxWaitTime?: number;
+  maxWaitTimeWithNoAgent?: number;
+  discardAbandonedAfter?: number;
+  recordingEnabled?: boolean;
+}
+
+export async function createQueue(input: CreateQueueInput): Promise<{ ok: true; queue: Queue } | { ok: false; error: string }> {
+  const session = await requireSession();
+  try {
+    const queue = await apiFetch<Queue>("/queues", session.accessToken, { method: "POST", body: JSON.stringify(input) });
+    revalidatePath("/app/callcenter/filas");
+    return { ok: true, queue };
+  } catch (err) {
+    return { ok: false, error: extractErrorMessage(err) };
+  }
+}
+
+export async function deleteQueue(id: string): Promise<{ ok: true } | { ok: false; error: string }> {
+  const session = await requireSession();
+  try {
+    await apiFetch<void>(`/queues/${id}`, session.accessToken, { method: "DELETE" });
+    revalidatePath("/app/callcenter/filas");
+    return { ok: true };
+  } catch (err) {
+    return { ok: false, error: extractErrorMessage(err) };
+  }
+}

apps/frontend/src/app/app/callcenter/filas/filas-view.tsx

@@ -0,0 +1,216 @@
+"use client";
+
+import { useState, useTransition } from "react";
+import { useRouter } from "next/navigation";
+import { ListTree, Plus, Trash2, X } from "lucide-react";
+import { Panel, PanelHeader } from "@/components/ui/panel";
+import { Button } from "@/components/ui/button";
+import { Input, Select, FieldLabel } from "@/components/ui/input";
+import { Pill } from "@/components/ui/pill";
+import { EmptyState, TBody, TD, TH, THead, TR, Table } from "@/components/ui/table";
+import { formatDate } from "@/lib/format";
+import { QUEUE_STRATEGIES, QUEUE_STRATEGY_LABELS, type Queue } from "@/lib/callcenter-types";
+import { createQueue, deleteQueue } from "./actions";
+
+export function FilasView({ queues }: { queues: Queue[] }) {
+  const [showForm, setShowForm] = useState(false);
+
+  return (
+    <div className="space-y-5">
+      <div className="flex flex-wrap items-start justify-between gap-3">
+        <div>
+          <h1 className="text-lg font-semibold text-foreground">Filas</h1>
+          <p className="mt-1 max-w-2xl text-sm text-muted-foreground">
+            Filas de atendimento deste tenant (agente.md secao 50-51) — campanhas e ramais entregam chamadas pra uma
+            fila, que distribui pros agentes segundo a estratégia escolhida.
+          </p>
+        </div>
+        <Button type="button" onClick={() => setShowForm((s) => !s)}>
+          {showForm ? <X className="h-4 w-4" aria-hidden /> : <Plus className="h-4 w-4" aria-hidden />}
+          {showForm ? "Cancelar" : "Nova fila"}
+        </Button>
+      </div>
+
+      {showForm && <NewQueueForm onDone={() => setShowForm(false)} />}
+
+      <Panel>
+        <PanelHeader title="Filas cadastradas" description={`${queues.length} fila(s) neste tenant`} />
+        {queues.length === 0 ? (
+          <EmptyState title="Nenhuma fila cadastrada ainda" description="Crie a primeira fila deste tenant." />
+        ) : (
+          <Table>
+            <THead>
+              <TR>
+                <TH>Nome</TH>
+                <TH>Estratégia</TH>
+                <TH>Espera máx.</TH>
+                <TH>Descarta abandono após</TH>
+                <TH>Gravação</TH>
+                <TH>Criada</TH>
+                <TH>
+                  <span className="sr-only">Ações</span>
+                </TH>
+              </TR>
+            </THead>
+            <TBody>
+              {queues.map((q) => (
+                <TR key={q.id}>
+                  <TD>
+                    <span className="flex items-center gap-2 font-medium text-foreground">
+                      <ListTree className="h-3.5 w-3.5 text-muted-foreground" aria-hidden />
+                      {q.name}
+                    </span>
+                    {q.description && <span className="block pl-5 text-xs text-muted-foreground">{q.description}</span>}
+                  </TD>
+                  <TD className="text-muted-foreground">{QUEUE_STRATEGY_LABELS[q.strategy] ?? q.strategy}</TD>
+                  <TD className="font-mono tabular-nums text-muted-foreground">{q.maxWaitTime > 0 ? `${q.maxWaitTime}s` : "sem limite"}</TD>
+                  <TD className="font-mono tabular-nums text-muted-foreground">{q.discardAbandonedAfter}s</TD>
+                  <TD>
+                    <Pill tone={q.recordingEnabled ? "accent" : "neutral"}>{q.recordingEnabled ? "Habilitada" : "Desabilitada"}</Pill>
+                  </TD>
+                  <TD className="text-muted-foreground">{formatDate(q.createdAt)}</TD>
+                  <TD>
+                    <DeleteQueueButton queueId={q.id} queueName={q.name} />
+                  </TD>
+                </TR>
+              ))}
+            </TBody>
+          </Table>
+        )}
+      </Panel>
+    </div>
+  );
+}
+
+function NewQueueForm({ onDone }: { onDone: () => void }) {
+  const [name, setName] = useState("");
+  const [description, setDescription] = useState("");
+  const [strategy, setStrategy] = useState<string>("LONGEST_IDLE_AGENT");
+  const [maxWaitTime, setMaxWaitTime] = useState("120");
+  const [discardAbandonedAfter, setDiscardAbandonedAfter] = useState("60");
+  const [recordingEnabled, setRecordingEnabled] = useState(false);
+  const [error, setError] = useState<string | null>(null);
+  const [pending, startTransition] = useTransition();
+
+  function onSubmit(e: React.FormEvent) {
+    e.preventDefault();
+    setError(null);
+    if (!name.trim()) {
+      setError("Dê um nome à fila.");
+      return;
+    }
+    startTransition(async () => {
+      const result = await createQueue({
+        name: name.trim(),
+        description: description.trim() || undefined,
+        strategy,
+        maxWaitTime: Number(maxWaitTime) || undefined,
+        discardAbandonedAfter: Number(discardAbandonedAfter) || undefined,
+        recordingEnabled,
+      });
+      if (!result.ok) {
+        setError(result.error);
+        return;
+      }
+      onDone();
+    });
+  }
+
+  return (
+    <Panel className="p-5">
+      <form onSubmit={onSubmit} noValidate className="space-y-4">
+        <div className="grid grid-cols-1 gap-4 sm:grid-cols-2">
+          <div>
+            <FieldLabel htmlFor="q-name">Nome</FieldLabel>
+            <Input id="q-name" value={name} onChange={(e) => setName(e.target.value)} placeholder="Ex.: Suporte" disabled={pending} />
+          </div>
+          <div>
+            <FieldLabel htmlFor="q-desc">Descrição (opcional)</FieldLabel>
+            <Input id="q-desc" value={description} onChange={(e) => setDescription(e.target.value)} disabled={pending} />
+          </div>
+        </div>
+        <div className="grid grid-cols-1 gap-4 sm:grid-cols-3">
+          <div>
+            <FieldLabel htmlFor="q-strategy">Estratégia</FieldLabel>
+            <Select id="q-strategy" value={strategy} onChange={(e) => setStrategy(e.target.value)} disabled={pending}>
+              {QUEUE_STRATEGIES.map((s) => (
+                <option key={s} value={s}>
+                  {QUEUE_STRATEGY_LABELS[s]}
+                </option>
+              ))}
+            </Select>
+          </div>
+          <div>
+            <FieldLabel htmlFor="q-wait">Espera máxima (s, 0 = sem limite)</FieldLabel>
+            <Input id="q-wait" type="number" min={0} value={maxWaitTime} onChange={(e) => setMaxWaitTime(e.target.value)} disabled={pending} />
+          </div>
+          <div>
+            <FieldLabel htmlFor="q-abandon">Descarta abandono após (s)</FieldLabel>
+            <Input id="q-abandon" type="number" min={0} value={discardAbandonedAfter} onChange={(e) => setDiscardAbandonedAfter(e.target.value)} disabled={pending} />
+          </div>
+        </div>
+        <label className="flex items-center gap-2 text-sm text-foreground">
+          <input
+            type="checkbox"
+            checked={recordingEnabled}
+            onChange={(e) => setRecordingEnabled(e.target.checked)}
+            disabled={pending}
+            className="h-4 w-4 rounded border-input text-primary focus-visible:ring-2 focus-visible:ring-ring"
+          />
+          Gravar chamadas atendidas por esta fila
+        </label>
+        {error && (
+          <p role="alert" className="rounded-md border border-destructive/30 bg-destructive/10 px-3 py-2 text-sm text-destructive">
+            {error}
+          </p>
+        )}
+        <div className="flex justify-end">
+          <Button type="submit" disabled={pending}>
+            {pending ? "Criando…" : "Criar fila"}
+          </Button>
+        </div>
+      </form>
+    </Panel>
+  );
+}
+
+function DeleteQueueButton({ queueId, queueName }: { queueId: string; queueName: string }) {
+  const router = useRouter();
+  const [confirming, setConfirming] = useState(false);
+  const [pending, startTransition] = useTransition();
+  const [error, setError] = useState<string | null>(null);
+
+  function onClick() {
+    if (!confirming) {
+      setConfirming(true);
+      return;
+    }
+    setError(null);
+    startTransition(async () => {
+      const result = await deleteQueue(queueId);
+      if (!result.ok) {
+        setError(result.error);
+        setConfirming(false);
+        return;
+      }
+      router.refresh();
+    });
+  }
+
+  return (
+    <div className="flex items-center justify-end gap-2">
+      {error && <span className="text-xs text-destructive">{error}</span>}
+      <Button
+        type="button"
+        variant={confirming ? "destructive" : "ghost"}
+        size="sm"
+        onClick={onClick}
+        disabled={pending}
+        aria-label={confirming ? `Confirmar remoção de ${queueName}` : `Remover ${queueName}`}
+      >
+        <Trash2 className="h-3.5 w-3.5" aria-hidden />
+        {confirming ? "Confirmar" : ""}
+      </Button>
+    </div>
+  );
+}

apps/frontend/src/app/app/callcenter/filas/page.tsx

@@ -0,0 +1,10 @@
+import { requireSession } from "@/lib/session";
+import { apiFetch } from "@/lib/api";
+import type { Queue } from "@/lib/callcenter-types";
+import { FilasView } from "./filas-view";
+
+export default async function FilasPage() {
+  const session = await requireSession();
+  const queues = await apiFetch<Queue[]>("/queues", session.accessToken);
+  return <FilasView queues={queues} />;
+}

apps/frontend/src/app/app/callcenter/pausas/actions.ts

@@ -0,0 +1,50 @@
+"use server";
+
+import { revalidatePath } from "next/cache";
+import { requireSession } from "@/lib/session";
+import { apiFetch, ApiError } from "@/lib/api";
+import type { PauseReason } from "@/lib/callcenter-types";
+
+function extractErrorMessage(err: unknown): string {
+  if (err instanceof ApiError) {
+    try {
+      const parsed = JSON.parse(err.message);
+      if (Array.isArray(parsed.message)) return parsed.message.join(" ");
+      if (typeof parsed.message === "string") return parsed.message;
+    } catch {
+      // corpo não era JSON
+    }
+    return err.message || "Falha inesperada na API.";
+  }
+  return "Falha inesperada. Tente novamente.";
+}
+
+export interface CreatePauseReasonInput {
+  name: string;
+  code: string;
+  description?: string;
+  maxDuration?: number;
+  paid?: boolean;
+}
+
+export async function createPauseReason(input: CreatePauseReasonInput): Promise<{ ok: true; reason: PauseReason } | { ok: false; error: string }> {
+  const session = await requireSession();
+  try {
+    const reason = await apiFetch<PauseReason>("/pause-reasons", session.accessToken, { method: "POST", body: JSON.stringify(input) });
+    revalidatePath("/app/callcenter/pausas");
+    return { ok: true, reason };
+  } catch (err) {
+    return { ok: false, error: extractErrorMessage(err) };
+  }
+}
+
+export async function deletePauseReason(id: string): Promise<{ ok: true } | { ok: false; error: string }> {
+  const session = await requireSession();
+  try {
+    await apiFetch<void>(`/pause-reasons/${id}`, session.accessToken, { method: "DELETE" });
+    revalidatePath("/app/callcenter/pausas");
+    return { ok: true };
+  } catch (err) {
+    return { ok: false, error: extractErrorMessage(err) };
+  }
+}

apps/frontend/src/app/app/callcenter/pausas/page.tsx

@@ -0,0 +1,10 @@
+import { requireSession } from "@/lib/session";
+import { apiFetch } from "@/lib/api";
+import type { PauseReason } from "@/lib/callcenter-types";
+import { PausasView } from "./pausas-view";
+
+export default async function PausasPage() {
+  const session = await requireSession();
+  const reasons = await apiFetch<PauseReason[]>("/pause-reasons", session.accessToken);
+  return <PausasView reasons={reasons} />;
+}

apps/frontend/src/app/app/callcenter/pausas/pausas-view.tsx

@@ -0,0 +1,197 @@
+"use client";
+
+import { useState, useTransition } from "react";
+import { useRouter } from "next/navigation";
+import { Coffee, Plus, Trash2, X } from "lucide-react";
+import { Panel, PanelHeader } from "@/components/ui/panel";
+import { Button } from "@/components/ui/button";
+import { Input, FieldLabel } from "@/components/ui/input";
+import { Pill } from "@/components/ui/pill";
+import { EmptyState, TBody, TD, TH, THead, TR, Table } from "@/components/ui/table";
+import type { PauseReason } from "@/lib/callcenter-types";
+import { createPauseReason, deletePauseReason } from "./actions";
+
+export function PausasView({ reasons }: { reasons: PauseReason[] }) {
+  const [showForm, setShowForm] = useState(false);
+
+  return (
+    <div className="space-y-5">
+      <div className="flex flex-wrap items-start justify-between gap-3">
+        <div>
+          <h1 className="text-lg font-semibold text-foreground">Motivos de pausa</h1>
+          <p className="mt-1 max-w-2xl text-sm text-muted-foreground">
+            Motivos que um agente pode escolher ao pausar (agente.md secao 47-49) — sem lista fixa, cada tenant
+            define os seus.
+          </p>
+        </div>
+        <Button type="button" onClick={() => setShowForm((s) => !s)}>
+          {showForm ? <X className="h-4 w-4" aria-hidden /> : <Plus className="h-4 w-4" aria-hidden />}
+          {showForm ? "Cancelar" : "Novo motivo"}
+        </Button>
+      </div>
+
+      {showForm && <NewPauseReasonForm onDone={() => setShowForm(false)} />}
+
+      <Panel>
+        <PanelHeader title="Motivos cadastrados" description={`${reasons.length} motivo(s) neste tenant`} />
+        {reasons.length === 0 ? (
+          <EmptyState title="Nenhum motivo cadastrado ainda" description="Crie o primeiro motivo de pausa, ex.: Almoço, Banheiro." />
+        ) : (
+          <Table>
+            <THead>
+              <TR>
+                <TH>Nome</TH>
+                <TH>Código</TH>
+                <TH>Duração máxima</TH>
+                <TH>Remunerada</TH>
+                <TH>
+                  <span className="sr-only">Ações</span>
+                </TH>
+              </TR>
+            </THead>
+            <TBody>
+              {reasons.map((r) => (
+                <TR key={r.id}>
+                  <TD>
+                    <span className="flex items-center gap-2 font-medium text-foreground">
+                      <Coffee className="h-3.5 w-3.5 text-muted-foreground" aria-hidden />
+                      {r.name}
+                    </span>
+                    {r.description && <span className="block pl-5 text-xs text-muted-foreground">{r.description}</span>}
+                  </TD>
+                  <TD className="font-mono text-muted-foreground">{r.code}</TD>
+                  <TD className="font-mono tabular-nums text-muted-foreground">{r.maxDuration ? `${r.maxDuration}s` : "sem limite"}</TD>
+                  <TD>
+                    <Pill tone={r.paid ? "accent" : "neutral"}>{r.paid ? "Sim" : "Não"}</Pill>
+                  </TD>
+                  <TD>
+                    <DeletePauseReasonButton id={r.id} name={r.name} />
+                  </TD>
+                </TR>
+              ))}
+            </TBody>
+          </Table>
+        )}
+      </Panel>
+    </div>
+  );
+}
+
+function NewPauseReasonForm({ onDone }: { onDone: () => void }) {
+  const [name, setName] = useState("");
+  const [code, setCode] = useState("");
+  const [description, setDescription] = useState("");
+  const [maxDuration, setMaxDuration] = useState("");
+  const [paid, setPaid] = useState(true);
+  const [error, setError] = useState<string | null>(null);
+  const [pending, startTransition] = useTransition();
+
+  function onSubmit(e: React.FormEvent) {
+    e.preventDefault();
+    setError(null);
+    if (!name.trim() || !code.trim()) {
+      setError("Nome e código são obrigatórios.");
+      return;
+    }
+    startTransition(async () => {
+      const result = await createPauseReason({
+        name: name.trim(),
+        code: code.trim().toUpperCase(),
+        description: description.trim() || undefined,
+        maxDuration: maxDuration ? Number(maxDuration) : undefined,
+        paid,
+      });
+      if (!result.ok) {
+        setError(result.error);
+        return;
+      }
+      onDone();
+    });
+  }
+
+  return (
+    <Panel className="p-5">
+      <form onSubmit={onSubmit} noValidate className="space-y-4">
+        <div className="grid grid-cols-1 gap-4 sm:grid-cols-3">
+          <div>
+            <FieldLabel htmlFor="p-name">Nome</FieldLabel>
+            <Input id="p-name" value={name} onChange={(e) => setName(e.target.value)} placeholder="Ex.: Almoço" disabled={pending} />
+          </div>
+          <div>
+            <FieldLabel htmlFor="p-code">Código</FieldLabel>
+            <Input id="p-code" value={code} onChange={(e) => setCode(e.target.value)} placeholder="ALMOCO" className="font-mono uppercase" disabled={pending} />
+          </div>
+          <div>
+            <FieldLabel htmlFor="p-max">Duração máxima (s, opcional)</FieldLabel>
+            <Input id="p-max" type="number" min={0} value={maxDuration} onChange={(e) => setMaxDuration(e.target.value)} disabled={pending} />
+          </div>
+        </div>
+        <div>
+          <FieldLabel htmlFor="p-desc">Descrição (opcional)</FieldLabel>
+          <Input id="p-desc" value={description} onChange={(e) => setDescription(e.target.value)} disabled={pending} />
+        </div>
+        <label className="flex items-center gap-2 text-sm text-foreground">
+          <input
+            type="checkbox"
+            checked={paid}
+            onChange={(e) => setPaid(e.target.checked)}
+            disabled={pending}
+            className="h-4 w-4 rounded border-input text-primary focus-visible:ring-2 focus-visible:ring-ring"
+          />
+          Pausa remunerada
+        </label>
+        {error && (
+          <p role="alert" className="rounded-md border border-destructive/30 bg-destructive/10 px-3 py-2 text-sm text-destructive">
+            {error}
+          </p>
+        )}
+        <div className="flex justify-end">
+          <Button type="submit" disabled={pending}>
+            {pending ? "Criando…" : "Criar motivo"}
+          </Button>
+        </div>
+      </form>
+    </Panel>
+  );
+}
+
+function DeletePauseReasonButton({ id, name }: { id: string; name: string }) {
+  const router = useRouter();
+  const [confirming, setConfirming] = useState(false);
+  const [pending, startTransition] = useTransition();
+  const [error, setError] = useState<string | null>(null);
+
+  function onClick() {
+    if (!confirming) {
+      setConfirming(true);
+      return;
+    }
+    setError(null);
+    startTransition(async () => {
+      const result = await deletePauseReason(id);
+      if (!result.ok) {
+        setError(result.error);
+        setConfirming(false);
+        return;
+      }
+      router.refresh();
+    });
+  }
+
+  return (
+    <div className="flex items-center justify-end gap-2">
+      {error && <span className="text-xs text-destructive">{error}</span>}
+      <Button
+        type="button"
+        variant={confirming ? "destructive" : "ghost"}
+        size="sm"
+        onClick={onClick}
+        disabled={pending}
+        aria-label={confirming ? `Confirmar remoção de ${name}` : `Remover ${name}`}
+      >
+        <Trash2 className="h-3.5 w-3.5" aria-hidden />
+        {confirming ? "Confirmar" : ""}
+      </Button>
+    </div>
+  );
+}

apps/frontend/src/app/app/discador/bloqueio/actions.ts

@@ -0,0 +1,47 @@
+"use server";
+
+import { revalidatePath } from "next/cache";
+import { requireSession } from "@/lib/session";
+import { apiFetch, ApiError } from "@/lib/api";
+import type { SuppressionEntry } from "@/lib/callcenter-types";
+
+function extractErrorMessage(err: unknown): string {
+  if (err instanceof ApiError) {
+    try {
+      const parsed = JSON.parse(err.message);
+      if (Array.isArray(parsed.message)) return parsed.message.join(" ");
+      if (typeof parsed.message === "string") return parsed.message;
+    } catch {
+      // corpo não era JSON
+    }
+    return err.message || "Falha inesperada na API.";
+  }
+  return "Falha inesperada. Tente novamente.";
+}
+
+export interface CreateSuppressionInput {
+  phone: string;
+  reason?: string;
+}
+
+export async function createSuppressionEntry(input: CreateSuppressionInput): Promise<{ ok: true; entry: SuppressionEntry } | { ok: false; error: string }> {
+  const session = await requireSession();
+  try {
+    const entry = await apiFetch<SuppressionEntry>("/suppression", session.accessToken, { method: "POST", body: JSON.stringify(input) });
+    revalidatePath("/app/discador/bloqueio");
+    return { ok: true, entry };
+  } catch (err) {
+    return { ok: false, error: extractErrorMessage(err) };
+  }
+}
+
+export async function deleteSuppressionEntry(id: string): Promise<{ ok: true } | { ok: false; error: string }> {
+  const session = await requireSession();
+  try {
+    await apiFetch<void>(`/suppression/${id}`, session.accessToken, { method: "DELETE" });
+    revalidatePath("/app/discador/bloqueio");
+    return { ok: true };
+  } catch (err) {
+    return { ok: false, error: extractErrorMessage(err) };
+  }
+}

apps/frontend/src/app/app/discador/bloqueio/bloqueio-view.tsx

@@ -0,0 +1,177 @@
+"use client";
+
+import { useMemo, useState, useTransition } from "react";
+import { useRouter } from "next/navigation";
+import { Ban, Plus, Search, Trash2, X } from "lucide-react";
+import { Panel, PanelHeader } from "@/components/ui/panel";
+import { Button } from "@/components/ui/button";
+import { Input, FieldLabel } from "@/components/ui/input";
+import { EmptyState, TBody, TD, TH, THead, TR, Table } from "@/components/ui/table";
+import { formatDate } from "@/lib/format";
+import type { SuppressionEntry } from "@/lib/callcenter-types";
+import { createSuppressionEntry, deleteSuppressionEntry } from "./actions";
+
+export function BloqueioView({ entries }: { entries: SuppressionEntry[] }) {
+  const [showForm, setShowForm] = useState(false);
+  const [query, setQuery] = useState("");
+
+  const rows = useMemo(() => entries.filter((e) => e.phoneNormalized.includes(query)), [entries, query]);
+
+  return (
+    <div className="space-y-5">
+      <div className="flex flex-wrap items-start justify-between gap-3">
+        <div>
+          <h1 className="text-lg font-semibold text-foreground">Lista de bloqueio</h1>
+          <p className="mt-1 max-w-2xl text-sm text-muted-foreground">
+            Números que o discador nunca chama (agente.md secao 71) — leads importados com um telefone aqui entram
+            como <strong>Não Ligar</strong> em vez de serem descartados.
+          </p>
+        </div>
+        <Button type="button" onClick={() => setShowForm((s) => !s)}>
+          {showForm ? <X className="h-4 w-4" aria-hidden /> : <Plus className="h-4 w-4" aria-hidden />}
+          {showForm ? "Cancelar" : "Bloquear número"}
+        </Button>
+      </div>
+
+      {showForm && <NewSuppressionForm onDone={() => setShowForm(false)} />}
+
+      <Panel>
+        <PanelHeader title="Números bloqueados" description={`${entries.length} número(s) neste tenant`} />
+        <div className="border-b border-border px-5 py-3">
+          <div className="relative w-full max-w-xs">
+            <Search className="pointer-events-none absolute left-2.5 top-1/2 h-4 w-4 -translate-y-1/2 text-muted-foreground" aria-hidden />
+            <Input value={query} onChange={(e) => setQuery(e.target.value)} placeholder="Buscar telefone…" className="pl-8" aria-label="Buscar telefone" />
+          </div>
+        </div>
+        {rows.length === 0 ? (
+          <EmptyState
+            title={entries.length > 0 ? "Nenhum número bate com essa busca" : "Nenhum número bloqueado ainda"}
+            description={entries.length > 0 ? "Tente outro termo." : "Bloqueie o primeiro número deste tenant."}
+          />
+        ) : (
+          <Table>
+            <THead>
+              <TR>
+                <TH>Telefone</TH>
+                <TH>Motivo</TH>
+                <TH>Bloqueado em</TH>
+                <TH>
+                  <span className="sr-only">Ações</span>
+                </TH>
+              </TR>
+            </THead>
+            <TBody>
+              {rows.map((e) => (
+                <TR key={e.id}>
+                  <TD>
+                    <span className="flex items-center gap-2 font-mono font-medium text-foreground">
+                      <Ban className="h-3.5 w-3.5 text-status-red" aria-hidden />
+                      {e.phoneNormalized}
+                    </span>
+                  </TD>
+                  <TD className="text-muted-foreground">{e.reason || "—"}</TD>
+                  <TD className="text-muted-foreground">{formatDate(e.createdAt)}</TD>
+                  <TD>
+                    <DeleteSuppressionButton id={e.id} phone={e.phoneNormalized} />
+                  </TD>
+                </TR>
+              ))}
+            </TBody>
+          </Table>
+        )}
+      </Panel>
+    </div>
+  );
+}
+
+function NewSuppressionForm({ onDone }: { onDone: () => void }) {
+  const [phone, setPhone] = useState("");
+  const [reason, setReason] = useState("");
+  const [error, setError] = useState<string | null>(null);
+  const [pending, startTransition] = useTransition();
+
+  function onSubmit(e: React.FormEvent) {
+    e.preventDefault();
+    setError(null);
+    if (!phone.trim()) {
+      setError("Informe um telefone.");
+      return;
+    }
+    startTransition(async () => {
+      const result = await createSuppressionEntry({ phone: phone.trim(), reason: reason.trim() || undefined });
+      if (!result.ok) {
+        setError(result.error);
+        return;
+      }
+      onDone();
+    });
+  }
+
+  return (
+    <Panel className="p-5">
+      <form onSubmit={onSubmit} noValidate className="space-y-4">
+        <div className="grid grid-cols-1 gap-4 sm:grid-cols-2">
+          <div>
+            <FieldLabel htmlFor="s-phone">Telefone</FieldLabel>
+            <Input id="s-phone" value={phone} onChange={(e) => setPhone(e.target.value)} placeholder="11987654321" className="font-mono" disabled={pending} />
+          </div>
+          <div>
+            <FieldLabel htmlFor="s-reason">Motivo (opcional)</FieldLabel>
+            <Input id="s-reason" value={reason} onChange={(e) => setReason(e.target.value)} placeholder="Pedido do titular" disabled={pending} />
+          </div>
+        </div>
+        {error && (
+          <p role="alert" className="rounded-md border border-destructive/30 bg-destructive/10 px-3 py-2 text-sm text-destructive">
+            {error}
+          </p>
+        )}
+        <div className="flex justify-end">
+          <Button type="submit" disabled={pending}>
+            {pending ? "Bloqueando…" : "Bloquear número"}
+          </Button>
+        </div>
+      </form>
+    </Panel>
+  );
+}
+
+function DeleteSuppressionButton({ id, phone }: { id: string; phone: string }) {
+  const router = useRouter();
+  const [confirming, setConfirming] = useState(false);
+  const [pending, startTransition] = useTransition();
+  const [error, setError] = useState<string | null>(null);
+
+  function onClick() {
+    if (!confirming) {
+      setConfirming(true);
+      return;
+    }
+    setError(null);
+    startTransition(async () => {
+      const result = await deleteSuppressionEntry(id);
+      if (!result.ok) {
+        setError(result.error);
+        setConfirming(false);
+        return;
+      }
+      router.refresh();
+    });
+  }
+
+  return (
+    <div className="flex items-center justify-end gap-2">
+      {error && <span className="text-xs text-destructive">{error}</span>}
+      <Button
+        type="button"
+        variant={confirming ? "destructive" : "ghost"}
+        size="sm"
+        onClick={onClick}
+        disabled={pending}
+        aria-label={confirming ? `Confirmar desbloqueio de ${phone}` : `Desbloquear ${phone}`}
+      >
+        <Trash2 className="h-3.5 w-3.5" aria-hidden />
+        {confirming ? "Confirmar" : ""}
+      </Button>
+    </div>
+  );
+}

apps/frontend/src/app/app/discador/bloqueio/page.tsx

@@ -0,0 +1,10 @@
+import { requireSession } from "@/lib/session";
+import { apiFetch } from "@/lib/api";
+import type { SuppressionEntry } from "@/lib/callcenter-types";
+import { BloqueioView } from "./bloqueio-view";
+
+export default async function BloqueioPage() {
+  const session = await requireSession();
+  const entries = await apiFetch<SuppressionEntry[]>("/suppression", session.accessToken);
+  return <BloqueioView entries={entries} />;
+}

apps/frontend/src/app/app/telefonia/troncos/actions.ts

@@ -0,0 +1,52 @@
+"use server";
+
+import { revalidatePath } from "next/cache";
+import { requireSession } from "@/lib/session";
+import { apiFetch, ApiError } from "@/lib/api";
+import type { Trunk } from "@/lib/callcenter-types";
+
+function extractErrorMessage(err: unknown): string {
+  if (err instanceof ApiError) {
+    try {
+      const parsed = JSON.parse(err.message);
+      if (Array.isArray(parsed.message)) return parsed.message.join(" ");
+      if (typeof parsed.message === "string") return parsed.message;
+    } catch {
+      // corpo não era JSON
+    }
+    return err.message || "Falha inesperada na API.";
+  }
+  return "Falha inesperada. Tente novamente.";
+}
+
+export interface CreateTrunkInput {
+  name: string;
+  description?: string;
+  host: string;
+  register?: boolean;
+  username?: string;
+  password?: string;
+  transport?: string;
+}
+
+export async function createTrunk(input: CreateTrunkInput): Promise<{ ok: true; trunk: Trunk } | { ok: false; error: string }> {
+  const session = await requireSession();
+  try {
+    const trunk = await apiFetch<Trunk>("/trunks", session.accessToken, { method: "POST", body: JSON.stringify(input) });
+    revalidatePath("/app/telefonia/troncos");
+    return { ok: true, trunk };
+  } catch (err) {
+    return { ok: false, error: extractErrorMessage(err) };
+  }
+}
+
+export async function deleteTrunk(id: string): Promise<{ ok: true } | { ok: false; error: string }> {
+  const session = await requireSession();
+  try {
+    await apiFetch<void>(`/trunks/${id}`, session.accessToken, { method: "DELETE" });
+    revalidatePath("/app/telefonia/troncos");
+    return { ok: true };
+  } catch (err) {
+    return { ok: false, error: extractErrorMessage(err) };
+  }
+}

apps/frontend/src/app/app/telefonia/troncos/page.tsx

@@ -0,0 +1,10 @@
+import { requireSession } from "@/lib/session";
+import { apiFetch } from "@/lib/api";
+import type { Trunk } from "@/lib/callcenter-types";
+import { TroncosView } from "./troncos-view";
+
+export default async function TroncosPage() {
+  const session = await requireSession();
+  const trunks = await apiFetch<Trunk[]>("/trunks", session.accessToken);
+  return <TroncosView trunks={trunks} />;
+}

apps/frontend/src/app/app/telefonia/troncos/troncos-view.tsx

@@ -0,0 +1,215 @@
+"use client";
+
+import { useState, useTransition } from "react";
+import { useRouter } from "next/navigation";
+import { Plus, Router, Trash2, X } from "lucide-react";
+import { Panel, PanelHeader } from "@/components/ui/panel";
+import { Button } from "@/components/ui/button";
+import { Input, Select, FieldLabel } from "@/components/ui/input";
+import { StatusBadge } from "@/components/ui/status-badge";
+import { EmptyState, TBody, TD, TH, THead, TR, Table } from "@/components/ui/table";
+import { formatDate } from "@/lib/format";
+import type { Trunk } from "@/lib/callcenter-types";
+import { createTrunk, deleteTrunk } from "./actions";
+
+export function TroncosView({ trunks }: { trunks: Trunk[] }) {
+  const [showForm, setShowForm] = useState(false);
+
+  return (
+    <div className="space-y-5">
+      <div className="flex flex-wrap items-start justify-between gap-3">
+        <div>
+          <h1 className="text-lg font-semibold text-foreground">Troncos</h1>
+          <p className="mt-1 max-w-2xl text-sm text-muted-foreground">
+            Troncos SIP deste tenant (agente.md secao 41-42) — a senha de autenticação, quando informada, nunca é
+            reexibida depois de criada.
+          </p>
+        </div>
+        <Button type="button" onClick={() => setShowForm((s) => !s)}>
+          {showForm ? <X className="h-4 w-4" aria-hidden /> : <Plus className="h-4 w-4" aria-hidden />}
+          {showForm ? "Cancelar" : "Novo tronco"}
+        </Button>
+      </div>
+
+      {showForm && <NewTrunkForm onDone={() => setShowForm(false)} />}
+
+      <Panel>
+        <PanelHeader title="Troncos cadastrados" description={`${trunks.length} tronco(s) neste tenant`} />
+        {trunks.length === 0 ? (
+          <EmptyState title="Nenhum tronco cadastrado ainda" description="Crie o primeiro tronco SIP deste tenant." />
+        ) : (
+          <Table>
+            <THead>
+              <TR>
+                <TH>Nome</TH>
+                <TH>Host</TH>
+                <TH>Registro</TH>
+                <TH>Transporte</TH>
+                <TH>Status</TH>
+                <TH>Criado</TH>
+                <TH>
+                  <span className="sr-only">Ações</span>
+                </TH>
+              </TR>
+            </THead>
+            <TBody>
+              {trunks.map((t) => (
+                <TR key={t.id}>
+                  <TD>
+                    <span className="flex items-center gap-2 font-medium text-foreground">
+                      <Router className="h-3.5 w-3.5 text-muted-foreground" aria-hidden />
+                      {t.name}
+                    </span>
+                  </TD>
+                  <TD className="font-mono text-muted-foreground">{t.host}</TD>
+                  <TD className="text-muted-foreground">{t.register ? `sim (${t.username ?? "sem usuário"})` : "não"}</TD>
+                  <TD className="font-mono text-muted-foreground">{t.transport}</TD>
+                  <TD>
+                    <StatusBadge status={t.status} />
+                  </TD>
+                  <TD className="text-muted-foreground">{formatDate(t.createdAt)}</TD>
+                  <TD>
+                    <DeleteTrunkButton trunkId={t.id} trunkName={t.name} />
+                  </TD>
+                </TR>
+              ))}
+            </TBody>
+          </Table>
+        )}
+      </Panel>
+    </div>
+  );
+}
+
+function NewTrunkForm({ onDone }: { onDone: () => void }) {
+  const [name, setName] = useState("");
+  const [host, setHost] = useState("");
+  const [register, setRegister] = useState(false);
+  const [username, setUsername] = useState("");
+  const [password, setPassword] = useState("");
+  const [transport, setTransport] = useState("UDP");
+  const [error, setError] = useState<string | null>(null);
+  const [pending, startTransition] = useTransition();
+
+  function onSubmit(e: React.FormEvent) {
+    e.preventDefault();
+    setError(null);
+    if (!name.trim() || !host.trim()) {
+      setError("Nome e host são obrigatórios.");
+      return;
+    }
+    startTransition(async () => {
+      const result = await createTrunk({
+        name: name.trim(),
+        host: host.trim(),
+        register,
+        username: username.trim() || undefined,
+        password: password || undefined,
+        transport,
+      });
+      if (!result.ok) {
+        setError(result.error);
+        return;
+      }
+      onDone();
+    });
+  }
+
+  return (
+    <Panel className="p-5">
+      <form onSubmit={onSubmit} noValidate className="space-y-4">
+        <div className="grid grid-cols-1 gap-4 sm:grid-cols-2">
+          <div>
+            <FieldLabel htmlFor="t-name">Nome</FieldLabel>
+            <Input id="t-name" value={name} onChange={(e) => setName(e.target.value)} placeholder="Ex.: Tronco Principal" disabled={pending} />
+          </div>
+          <div>
+            <FieldLabel htmlFor="t-host">Host</FieldLabel>
+            <Input id="t-host" value={host} onChange={(e) => setHost(e.target.value)} placeholder="sip.provedor.com" disabled={pending} />
+          </div>
+        </div>
+        <label className="flex items-center gap-2 text-sm text-foreground">
+          <input
+            type="checkbox"
+            checked={register}
+            onChange={(e) => setRegister(e.target.checked)}
+            disabled={pending}
+            className="h-4 w-4 rounded border-input text-primary focus-visible:ring-2 focus-visible:ring-ring"
+          />
+          Este tronco precisa registrar (usuário/senha)
+        </label>
+        {register && (
+          <div className="grid grid-cols-1 gap-4 sm:grid-cols-2">
+            <div>
+              <FieldLabel htmlFor="t-username">Usuário</FieldLabel>
+              <Input id="t-username" value={username} onChange={(e) => setUsername(e.target.value)} disabled={pending} />
+            </div>
+            <div>
+              <FieldLabel htmlFor="t-password">Senha</FieldLabel>
+              <Input id="t-password" type="password" value={password} onChange={(e) => setPassword(e.target.value)} disabled={pending} />
+            </div>
+          </div>
+        )}
+        <div className="sm:w-48">
+          <FieldLabel htmlFor="t-transport">Transporte</FieldLabel>
+          <Select id="t-transport" value={transport} onChange={(e) => setTransport(e.target.value)} disabled={pending}>
+            <option value="UDP">UDP</option>
+            <option value="TCP">TCP</option>
+            <option value="TLS">TLS</option>
+          </Select>
+        </div>
+        {error && (
+          <p role="alert" className="rounded-md border border-destructive/30 bg-destructive/10 px-3 py-2 text-sm text-destructive">
+            {error}
+          </p>
+        )}
+        <div className="flex justify-end">
+          <Button type="submit" disabled={pending}>
+            {pending ? "Criando…" : "Criar tronco"}
+          </Button>
+        </div>
+      </form>
+    </Panel>
+  );
+}
+
+function DeleteTrunkButton({ trunkId, trunkName }: { trunkId: string; trunkName: string }) {
+  const router = useRouter();
+  const [confirming, setConfirming] = useState(false);
+  const [pending, startTransition] = useTransition();
+  const [error, setError] = useState<string | null>(null);
+
+  function onClick() {
+    if (!confirming) {
+      setConfirming(true);
+      return;
+    }
+    setError(null);
+    startTransition(async () => {
+      const result = await deleteTrunk(trunkId);
+      if (!result.ok) {
+        setError(result.error);
+        setConfirming(false);
+        return;
+      }
+      router.refresh();
+    });
+  }
+
+  return (
+    <div className="flex items-center justify-end gap-2">
+      {error && <span className="text-xs text-destructive">{error}</span>}
+      <Button
+        type="button"
+        variant={confirming ? "destructive" : "ghost"}
+        size="sm"
+        onClick={onClick}
+        disabled={pending}
+        aria-label={confirming ? `Confirmar remoção de ${trunkName}` : `Remover ${trunkName}`}
+      >
+        <Trash2 className="h-3.5 w-3.5" aria-hidden />
+        {confirming ? "Confirmar" : ""}
+      </Button>
+    </div>
+  );
+}

apps/frontend/src/components/tenant-shell/nav-data.ts

@@ -11,14 +11,16 @@ import {
 } from "lucide-react";
 import type { NavSection } from "../shell/nav-types";
 
-/** IA fixa do menu Tenant (agente.md secao 169) — "Dashboard" (PHASE 23),
- * "Telefonia > Ramais" (PHASE 25) e "Discador > Campanhas" (PHASE 26) têm
- * página construída até agora, o resto existe pra provar a arquitetura
- * completa (Product Principle #5 em PRODUCT.md), renderizado como
- * indisponível em vez de virar link morto. "Itens sem permissão não
- * aparecem" (secao 169) ainda não é aplicado aqui — este primeiro corte
- * mostra a IA inteira pra qualquer usuário tenant autenticado; filtrar por
- * permission real fica pra quando mais telas existirem pra testar contra. */
+/** IA fixa do menu Tenant (agente.md secao 169). Páginas construídas até
+ * agora: Dashboard (PHASE 23), Telefonia > Ramais (PHASE 25), Discador >
+ * Campanhas (PHASE 26), Call Center > Filas/Pausas/Disposições, Telefonia
+ * > Troncos e Discador > Lista de Bloqueio (PHASE 27) — o resto existe pra
+ * provar a arquitetura completa (Product Principle #5 em PRODUCT.md),
+ * renderizado como indisponível em vez de virar link morto. "Itens sem
+ * permissão não aparecem" (secao 169) ainda não é aplicado aqui — este
+ * primeiro corte mostra a IA inteira pra qualquer usuário tenant
+ * autenticado; filtrar por permission real fica pra quando mais telas
+ * existirem pra testar contra. */
 export const TENANT_NAV: NavSection[] = [
   {
     label: "Dashboard",
@@ -38,13 +40,34 @@ export const TENANT_NAV: NavSection[] = [
       { label: "Leads" },
       { label: "Importações" },
       { label: "Callbacks" },
-      { label: "Lista de Bloqueio" },
+      {
+        label: "Lista de Bloqueio",
+        href: "/app/discador/bloqueio",
+        description: "Números que o discador nunca chama",
+      },
     ],
   },
   {
     label: "Call Center",
     icon: Headset,
-    children: [{ label: "Agentes" }, { label: "Filas" }, { label: "Pausas" }, { label: "Disposições" }],
+    children: [
+      { label: "Agentes" },
+      {
+        label: "Filas",
+        href: "/app/callcenter/filas",
+        description: "Filas de atendimento deste tenant",
+      },
+      {
+        label: "Pausas",
+        href: "/app/callcenter/pausas",
+        description: "Motivos de pausa que o agente pode escolher",
+      },
+      {
+        label: "Disposições",
+        href: "/app/callcenter/disposicoes",
+        description: "Motivos de encerramento de chamada",
+      },
+    ],
   },
   {
     label: "Telefonia",
@@ -55,7 +78,11 @@ export const TENANT_NAV: NavSection[] = [
         href: "/app/telefonia/ramais",
         description: "Ramais SIP deste tenant — números, senha, caller ID",
       },
-      { label: "Troncos" },
+      {
+        label: "Troncos",
+        href: "/app/telefonia/troncos",
+        description: "Troncos SIP deste tenant",
+      },
       { label: "Dialplan" },
     ],
   },

apps/frontend/src/components/ui/status-badge.tsx

@@ -16,6 +16,16 @@ const STATUS_CONFIG: Record<string, { label: string; color: string; shape: "dot"
   STOPPED: { label: "Parada", color: "status-red", shape: "dot" },
   COMPLETED: { label: "Concluída", color: "status-green-dark", shape: "dot" },
   ERROR: { label: "Erro", color: "status-red", shape: "square" },
+
+  // TrunkStatus (agente.md secao 41-42) — strings distintas das de
+  // campanha, sem colisão no mesmo mapa.
+  UP: { label: "Ativo", color: "status-green", shape: "dot" },
+  REGISTERED: { label: "Registrado", color: "status-green", shape: "dot" },
+  DOWN: { label: "Inativo", color: "status-red", shape: "dot" },
+  TRYING: { label: "Conectando", color: "status-yellow", shape: "square" },
+  FAILED: { label: "Falhou", color: "status-red", shape: "square" },
+  UNREGISTERED: { label: "Não registrado", color: "status-gray", shape: "ring" },
+  UNKNOWN: { label: "Desconhecido", color: "status-gray", shape: "ring" },
 };
 
 const SHAPE_CLASS: Record<string, string> = {

apps/frontend/src/lib/callcenter-types.ts

@@ -0,0 +1,74 @@
+export interface Queue {
+  id: string;
+  name: string;
+  description: string | null;
+  strategy: string;
+  maxWaitTime: number;
+  maxWaitTimeWithNoAgent: number;
+  discardAbandonedAfter: number;
+  recordingEnabled: boolean;
+  enabled: boolean;
+  createdAt: string;
+}
+
+export const QUEUE_STRATEGIES = [
+  "LONGEST_IDLE_AGENT",
+  "ROUND_ROBIN",
+  "TOP_DOWN",
+  "AGENT_WITH_LEAST_TALK_TIME",
+  "AGENT_WITH_FEWEST_CALLS",
+  "SEQUENTIALLY_BY_AGENT_ORDER",
+  "RING_ALL",
+  "RING_PROGRESSIVELY",
+] as const;
+
+export const QUEUE_STRATEGY_LABELS: Record<string, string> = {
+  LONGEST_IDLE_AGENT: "Agente ocioso há mais tempo",
+  ROUND_ROBIN: "Round robin",
+  TOP_DOWN: "Ordem fixa (top-down)",
+  AGENT_WITH_LEAST_TALK_TIME: "Menor tempo em chamada",
+  AGENT_WITH_FEWEST_CALLS: "Menos chamadas atendidas",
+  SEQUENTIALLY_BY_AGENT_ORDER: "Sequencial por ordem do agente",
+  RING_ALL: "Toca todos ao mesmo tempo",
+  RING_PROGRESSIVELY: "Toca progressivamente",
+};
+
+export interface Trunk {
+  id: string;
+  name: string;
+  description: string | null;
+  host: string;
+  register: boolean;
+  username: string | null;
+  transport: string;
+  dtmfMode: string;
+  status: string;
+  enabled: boolean;
+  createdAt: string;
+}
+
+export interface PauseReason {
+  id: string;
+  name: string;
+  code: string;
+  description: string | null;
+  maxDuration: number | null;
+  paid: boolean;
+  enabled: boolean;
+  createdAt: string;
+}
+
+export interface Disposition {
+  id: string;
+  name: string;
+  code: string;
+  enabled: boolean;
+  createdAt: string;
+}
+
+export interface SuppressionEntry {
+  id: string;
+  phoneNormalized: string;
+  reason: string | null;
+  createdAt: string;
+}