B2BCall-dialer/packages/database/prisma/schema.prisma

generator client {
  provider = "prisma-client-js"
}

datasource db {
  provider = "postgresql"
}

enum TenantStatus {
  TRIAL
  ACTIVE
  SUSPENDED
  PAST_DUE
  CANCELLED

  @@map("tenant_status")
}

model Tenant {
  id               String       @id @default(uuid()) @db.Uuid
  code             String       @unique
  slug             String       @unique
  legalName        String       @map("legal_name")
  tradeName        String?      @map("trade_name")
  taxId            String?      @map("tax_id")
  status           TenantStatus @default(TRIAL)
  timezone         String       @default("America/Sao_Paulo")
  locale           String       @default("pt-BR")
  billingCurrency  String       @map("billing_currency") @default("BRL")
  telephonyDomain  String?      @map("telephony_domain")
  createdAt        DateTime     @default(now()) @map("created_at")
  updatedAt        DateTime     @updatedAt @map("updated_at")
  deletedAt        DateTime?    @map("deleted_at")

  memberships      TenantMembership[]
  userRoles        UserRole[]
  extensions       Extension[]
  trunks           Trunk[]
  dialplanExtensions DialplanExtension[]
  dialplanVersions   DialplanVersion[]
  queues             Queue[]

  @@map("tenants")
}

enum UserStatus {
  ACTIVE
  DISABLED

  @@map("user_status")
}

// Identidade global do usuário. NUNCA carrega tenant_id diretamente — o tenant
// é sempre resolvido via TenantMembership (agente.md secao 31).
model User {
  id                String    @id @default(uuid()) @db.Uuid
  email             String    @unique
  passwordHash      String    @map("password_hash")
  name              String
  status            UserStatus @default(ACTIVE)
  mustChangePassword Boolean  @default(false) @map("must_change_password")
  createdAt         DateTime  @default(now()) @map("created_at")
  updatedAt         DateTime  @updatedAt @map("updated_at")
  deletedAt         DateTime? @map("deleted_at")

  memberships  TenantMembership[]
  userRoles    UserRole[]
  sessions     Session[]

  @@map("users")
}

enum RoleScope {
  PLATFORM
  TENANT

  @@map("role_scope")
}

// Definições de role. Roles de sistema (isSystem=true) são criadas pelo seed
// (agente.md secao 142) e não podem ser removidas via API.
model Role {
  id        String    @id @default(uuid()) @db.Uuid
  key       String    @unique
  name      String
  scope     RoleScope
  isSystem  Boolean   @default(false) @map("is_system")
  createdAt DateTime  @default(now()) @map("created_at")
  updatedAt DateTime  @updatedAt @map("updated_at")

  rolePermissions RolePermission[]
  userRoles       UserRole[]

  @@map("roles")
}

model Permission {
  id          String  @id @default(uuid()) @db.Uuid
  key         String  @unique
  description String?

  rolePermissions RolePermission[]

  @@map("permissions")
}

model RolePermission {
  roleId       String @map("role_id") @db.Uuid
  permissionId String @map("permission_id") @db.Uuid

  role       Role       @relation(fields: [roleId], references: [id], onDelete: Cascade)
  permission Permission @relation(fields: [permissionId], references: [id], onDelete: Cascade)

  @@id([roleId, permissionId])
  @@map("role_permissions")
}

// tenantId é obrigatório quando role.scope == TENANT e deve ser nulo quando
// role.scope == PLATFORM (invariante aplicado em packages/auth, não no banco —
// ver docs/AUTHENTICATION.md).
model UserRole {
  id        String   @id @default(uuid()) @db.Uuid
  userId    String   @map("user_id") @db.Uuid
  roleId    String   @map("role_id") @db.Uuid
  tenantId  String?  @map("tenant_id") @db.Uuid
  createdAt DateTime @default(now()) @map("created_at")

  user   User    @relation(fields: [userId], references: [id], onDelete: Cascade)
  role   Role    @relation(fields: [roleId], references: [id], onDelete: Cascade)
  tenant Tenant? @relation(fields: [tenantId], references: [id], onDelete: Cascade)

  @@unique([userId, roleId, tenantId])
  @@map("user_roles")
}

// Refresh-token de longa duração (rotacionado a cada uso). Nunca guardamos o
// token em texto puro — só o hash (SHA-256) usado para lookup/comparação.
model Session {
  id               String    @id @default(uuid()) @db.Uuid
  userId           String    @map("user_id") @db.Uuid
  refreshTokenHash String    @unique @map("refresh_token_hash")
  activeTenantId   String?   @map("active_tenant_id") @db.Uuid
  userAgent        String?   @map("user_agent")
  ipAddress        String?   @map("ip_address")
  createdAt        DateTime  @default(now()) @map("created_at")
  expiresAt        DateTime  @map("expires_at")
  revokedAt        DateTime? @map("revoked_at")

  user User @relation(fields: [userId], references: [id], onDelete: Cascade)

  @@index([userId])
  @@map("sessions")
}

// tenantId nulo = evento de escopo plataforma (agente.md secao 150).
model AuditLog {
  id         String   @id @default(uuid()) @db.Uuid
  tenantId   String?  @map("tenant_id") @db.Uuid
  userId     String?  @map("user_id") @db.Uuid
  action     String
  entityType String?  @map("entity_type")
  entityId   String?  @map("entity_id")
  before     Json?
  after      Json?
  ipAddress  String?  @map("ip_address")
  userAgent  String?  @map("user_agent")
  createdAt  DateTime @default(now()) @map("created_at")

  @@index([tenantId, createdAt])
  @@index([userId])
  @@map("audit_logs")
}

// Tabela tenant-scoped protegida por Row Level Security (ver migration
// 'tenant_isolation' e docs/TENANT_ISOLATION.md).
model TenantMembership {
  id        String   @id @default(uuid()) @db.Uuid
  tenantId  String   @map("tenant_id") @db.Uuid
  userId    String   @map("user_id") @db.Uuid
  createdAt DateTime @default(now()) @map("created_at")

  tenant    Tenant   @relation(fields: [tenantId], references: [id])
  user      User     @relation(fields: [userId], references: [id])

  @@unique([tenantId, userId])
  @@index([tenantId])
  @@map("tenant_memberships")
}

// Tabela tenant-scoped protegida por Row Level Security. sipPasswordEnc
// guarda a senha SIP cifrada (AES-256-GCM, ver packages/shared/src/crypto.ts)
// — nunca texto puro (agente.md secao 178).
model Extension {
  id               String   @id @default(uuid()) @db.Uuid
  tenantId         String   @map("tenant_id") @db.Uuid

  number           String
  name             String
  domain           String

  sipPasswordEnc   String   @map("sip_password_enc")

  callerIdName     String?  @map("caller_id_name")
  callerIdNumber   String?  @map("caller_id_number")

  context          String   @default("default")
  sofiaProfile     String   @default("internal") @map("sofia_profile")
  codecs           String   @default("PCMU,PCMA,OPUS") @map("codecs")

  maxRegistrations Int      @default(1) @map("max_registrations")

  enabled          Boolean  @default(true)

  createdAt        DateTime @default(now()) @map("created_at")
  updatedAt        DateTime @updatedAt @map("updated_at")
  deletedAt        DateTime? @map("deleted_at")

  tenant           Tenant   @relation(fields: [tenantId], references: [id])

  @@unique([tenantId, number])
  @@index([tenantId])
  @@map("extensions")
}

enum TrunkStatus {
  UP
  DOWN
  REGISTERED
  TRYING
  FAILED
  UNREGISTERED
  UNKNOWN

  @@map("trunk_status")
}

enum DtmfMode {
  RFC2833
  INFO
  INBAND

  @@map("dtmf_mode")
}

enum SipTransport {
  UDP
  TCP
  TLS

  @@map("sip_transport")
}

// Tabela tenant-scoped protegida por Row Level Security. passwordEnc guarda
// a senha do tronco cifrada (AES-256-GCM), como sipPasswordEnc em Extension
// (agente.md secao 41, 178).
model Trunk {
  id               String       @id @default(uuid()) @db.Uuid
  tenantId         String       @map("tenant_id") @db.Uuid

  name             String
  description      String?

  sofiaProfile     String       @default("external") @map("sofia_profile")

  host             String
  proxy            String?
  realm            String?

  register         Boolean      @default(true)

  username         String?
  passwordEnc      String?      @map("password_enc")

  fromUser         String?      @map("from_user")
  fromDomain       String?      @map("from_domain")

  registerProxy    String?      @map("register_proxy")
  outboundProxy    String?      @map("outbound_proxy")

  expireSeconds    Int          @default(3600) @map("expire_seconds")
  retrySeconds     Int          @default(30) @map("retry_seconds")

  callerIdName     String?      @map("caller_id_name")
  callerIdNumber   String?      @map("caller_id_number")

  codecs           String       @default("PCMU,PCMA,OPUS")

  dtmfMode         DtmfMode     @default(RFC2833) @map("dtmf_mode")

  ping             Boolean      @default(true)
  pingFrequency    Int          @default(30) @map("ping_frequency")

  transport        SipTransport @default(UDP)

  inboundContext   String       @default("default") @map("inbound_context")

  maxCps           Int?         @map("max_cps")
  maxChannels      Int?         @map("max_channels")

  enabled          Boolean      @default(true)

  // Refletido pelos eventos sofia::gateway_state (agente.md secao 42) —
  // b2bcall-fs-events atualiza isso, nunca escrito manualmente pela API.
  status           TrunkStatus  @default(UNKNOWN)
  statusUpdatedAt  DateTime?    @map("status_updated_at")

  createdAt        DateTime     @default(now()) @map("created_at")
  updatedAt        DateTime     @updatedAt @map("updated_at")
  deletedAt        DateTime?    @map("deleted_at")

  tenant           Tenant       @relation(fields: [tenantId], references: [id])

  @@unique([tenantId, name])
  @@index([tenantId])
  @@map("trunks")
}

enum DialplanVersionStatus {
  DRAFT
  ACTIVE
  SUPERSEDED

  @@map("dialplan_version_status")
}

// Editor estruturado (agente.md secao 43) — fonte editável. As versões
// publicadas (DialplanVersion) são um snapshot gerado a partir destas
// linhas, não o que o FreeSWITCH consulta diretamente.
model DialplanExtension {
  id              String   @id @default(uuid()) @db.Uuid
  tenantId        String   @map("tenant_id") @db.Uuid

  context         String   @default("default")
  name            String

  conditionField  String   @map("condition_field")
  conditionExpr   String   @map("condition_expr")

  // Array de { application, data } — validado contra uma allowlist de
  // applications seguras na camada de API (agente.md secao 180: nunca
  // deixar input de usuário virar comando arbitrário no FreeSWITCH).
  actions         Json
  antiActions     Json?    @map("anti_actions")

  continueOnFalse Boolean  @default(false) @map("continue_on_false")
  order           Int      @default(0)

  enabled         Boolean  @default(true)

  createdAt       DateTime @default(now()) @map("created_at")
  updatedAt       DateTime @updatedAt @map("updated_at")
  deletedAt       DateTime? @map("deleted_at")

  tenant          Tenant   @relation(fields: [tenantId], references: [id])

  @@index([tenantId, context])
  @@map("dialplan_extensions")
}

// Versionamento (agente.md secao 44): gerar -> validar -> versionar ->
// ativar -> reloadxml -> verificar -> rollback se necessário. "Ativar" uma
// versão anterior é o próprio mecanismo de rollback — não existe endpoint
// separado.
model DialplanVersion {
  id            String                @id @default(uuid()) @db.Uuid
  tenantId      String                @map("tenant_id") @db.Uuid

  context       String
  version       Int
  generatedXml  String                @map("generated_xml")
  status        DialplanVersionStatus @default(DRAFT)

  createdByUserId String?             @map("created_by_user_id") @db.Uuid
  createdAt     DateTime              @default(now()) @map("created_at")
  activatedAt   DateTime?             @map("activated_at")

  tenant        Tenant                @relation(fields: [tenantId], references: [id])

  @@unique([tenantId, context, version])
  @@index([tenantId, context, status])
  @@map("dialplan_versions")
}

enum QueueStrategy {
  LONGEST_IDLE_AGENT
  ROUND_ROBIN
  TOP_DOWN
  AGENT_WITH_LEAST_TALK_TIME
  AGENT_WITH_FEWEST_CALLS
  SEQUENTIALLY_BY_AGENT_ORDER
  RING_ALL
  RING_PROGRESSIVELY

  @@map("queue_strategy")
}

// Tabela tenant-scoped protegida por RLS (agente.md secao 50-51). O nome no
// FreeSWITCH é `<queue.id>@<tenant.telephonyDomain>` — mod_callcenter usa
// um namespace unico compartilhado entre tenants (nao ha equivalente ao
// diretorio por-arquivo do Sofia pra isolar por tenant, ver docs/QUEUES.md).
model Queue {
  id                     String        @id @default(uuid()) @db.Uuid
  tenantId               String        @map("tenant_id") @db.Uuid

  name                   String
  description            String?

  strategy               QueueStrategy @default(LONGEST_IDLE_AGENT)

  mohSound               String?       @map("moh_sound")
  announceSound          String?       @map("announce_sound")
  announceFrequency      Int           @default(0) @map("announce_frequency")

  maxWaitTime            Int           @default(0) @map("max_wait_time")
  maxWaitTimeWithNoAgent Int           @default(0) @map("max_wait_time_with_no_agent")

  agentNoAnswerStatus    String?       @map("agent_no_answer_status")

  tierRulesApply         Boolean       @default(false) @map("tier_rules_apply")
  tierRuleWaitSecond     Int           @default(300) @map("tier_rule_wait_second")

  discardAbandonedAfter  Int           @default(60) @map("discard_abandoned_after")
  abandonedResumeAllowed Boolean       @default(false) @map("abandoned_resume_allowed")

  skipAgentsWithExternalCalls Boolean  @default(true) @map("skip_agents_with_external_calls")

  recordingEnabled       Boolean       @default(false) @map("recording_enabled")

  enabled                Boolean       @default(true)

  createdAt              DateTime      @default(now()) @map("created_at")
  updatedAt              DateTime      @updatedAt @map("updated_at")
  deletedAt              DateTime?     @map("deleted_at")

  tenant                 Tenant        @relation(fields: [tenantId], references: [id])

  @@unique([tenantId, name])
  @@index([tenantId])
  @@map("queues")
}