feat: add campaign management
- packages/database: Campaign, LeadImport, Lead, DialAttempt, CallDisposition, Callback, SuppressionEntry (agente.md secao 53) - packages/shared: normalizePhone (BR, E.164) com 7 testes unitarios - apps/api/src/campaigns: CRUD completo (todos os campos da secao 24) com maquina de estados validada (DRAFT/READY/RUNNING/PAUSED/DRAINING/ STOPPED/COMPLETED) — edicao bloqueada com campanha RUNNING - apps/api/src/leads: import CSV via streaming multipart (deteccao automatica de delimitador, mapeamento de coluna por header, validacao+ normalizacao+dedupe em lotes de 500, CSV de rejeitados com motivo, modo dryRun para preview) - apps/api/src/suppression: CRUD + import CSV da lista de bloqueio, remocao sempre exige motivo e e auditada, isSuppressed() pronto para o dialer-worker checar antes de originar - apps/api/src/dispositions: CRUD de disposicoes de chamada Testado ponta a ponta: campanha criada com defaults corretos, import de CSV real (3 validos/1 invalido/1 duplicado, contadores batendo), leads persistidos com telefone normalizado, transicoes de estado da campanha rejeitando movimentos invalidos (PAUSED->PAUSED = 400).
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-- CreateEnum
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CREATE TYPE "CampaignStatus" AS ENUM ('DRAFT', 'READY', 'RUNNING', 'PAUSED', 'DRAINING', 'STOPPED', 'COMPLETED');
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-- CreateEnum
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CREATE TYPE "LeadStatus" AS ENUM ('NEW', 'READY', 'RESERVED', 'DIALING', 'RINGING', 'ANSWERED', 'CONNECTED_AGENT', 'BUSY', 'NO_ANSWER', 'FAILED', 'INVALID', 'VOICEMAIL', 'CALLBACK', 'COMPLETED', 'DO_NOT_CALL', 'MAX_ATTEMPTS');
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-- CreateEnum
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CREATE TYPE "LeadImportStatus" AS ENUM ('PROCESSING', 'COMPLETED', 'FAILED');
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-- CreateEnum
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CREATE TYPE "CallState" AS ENUM ('CREATED', 'RESERVED', 'ORIGINATING', 'RINGING', 'ANSWERED', 'QUEUED', 'AGENT_CONNECTED', 'COMPLETED', 'FAILED');
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-- CreateEnum
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CREATE TYPE "AmdResult" AS ENUM ('HUMAN', 'MACHINE', 'NOT_SURE', 'HANGUP');
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-- CreateEnum
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CREATE TYPE "DispositionAction" AS ENUM ('NONE', 'CALLBACK', 'DO_NOT_CALL');
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-- CreateTable
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CREATE TABLE "campaigns" (
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"id" TEXT NOT NULL,
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"name" TEXT NOT NULL,
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"description" TEXT,
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"queue_id" TEXT NOT NULL,
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"trunk_id" TEXT NOT NULL,
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"caller_id" TEXT,
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"context" TEXT NOT NULL DEFAULT 'outbound',
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"status" "CampaignStatus" NOT NULL DEFAULT 'DRAFT',
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"start_date" TIMESTAMP(3),
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"end_date" TIMESTAMP(3),
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"days_of_week" INTEGER[] DEFAULT ARRAY[1, 2, 3, 4, 5]::INTEGER[],
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"start_time" TEXT NOT NULL DEFAULT '08:00',
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"end_time" TEXT NOT NULL DEFAULT '20:00',
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"timezone" TEXT NOT NULL DEFAULT 'America/Sao_Paulo',
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"max_cps" INTEGER NOT NULL DEFAULT 2,
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"max_concurrent_calls" INTEGER NOT NULL DEFAULT 10,
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"pacing_initial" DOUBLE PRECISION NOT NULL DEFAULT 1.0,
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"pacing_min" DOUBLE PRECISION NOT NULL DEFAULT 0.5,
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"pacing_max" DOUBLE PRECISION NOT NULL DEFAULT 3.0,
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"target_abandon_rate" DOUBLE PRECISION NOT NULL DEFAULT 0.03,
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"max_wait_for_agent_seconds" INTEGER NOT NULL DEFAULT 30,
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"ring_timeout_seconds" INTEGER NOT NULL DEFAULT 25,
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"max_attempts" INTEGER NOT NULL DEFAULT 5,
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"retry_rules" JSONB NOT NULL DEFAULT '{"BUSY":15,"NO_ANSWER":60,"CONGESTION":5,"FAILED":30}',
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"amd_enabled" BOOLEAN NOT NULL DEFAULT false,
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"wrap_up_time_seconds" INTEGER NOT NULL DEFAULT 0,
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"created_at" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
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"updated_at" TIMESTAMP(3) NOT NULL,
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CONSTRAINT "campaigns_pkey" PRIMARY KEY ("id")
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);
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-- CreateTable
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CREATE TABLE "lead_imports" (
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"id" TEXT NOT NULL,
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"campaign_id" TEXT NOT NULL,
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"filename" TEXT NOT NULL,
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"status" "LeadImportStatus" NOT NULL DEFAULT 'PROCESSING',
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"total_rows" INTEGER NOT NULL DEFAULT 0,
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"valid_rows" INTEGER NOT NULL DEFAULT 0,
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"invalid_rows" INTEGER NOT NULL DEFAULT 0,
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"duplicate_rows" INTEGER NOT NULL DEFAULT 0,
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"rejected_csv" TEXT,
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"created_by_id" TEXT,
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"created_at" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
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CONSTRAINT "lead_imports_pkey" PRIMARY KEY ("id")
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);
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-- CreateTable
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CREATE TABLE "leads" (
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"id" TEXT NOT NULL,
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"campaign_id" TEXT NOT NULL,
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"import_id" TEXT,
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"name" TEXT,
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"phone" TEXT NOT NULL,
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"phone_normalized" TEXT NOT NULL,
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"status" "LeadStatus" NOT NULL DEFAULT 'NEW',
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"attempt_count" INTEGER NOT NULL DEFAULT 0,
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"last_attempt_at" TIMESTAMP(3),
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"next_attempt_at" TIMESTAMP(3),
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"last_result" TEXT,
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"reserved_at" TIMESTAMP(3),
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"reserved_by" TEXT,
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"custom_fields" JSONB,
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"created_at" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
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"updated_at" TIMESTAMP(3) NOT NULL,
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CONSTRAINT "leads_pkey" PRIMARY KEY ("id")
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);
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-- CreateTable
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CREATE TABLE "dial_attempts" (
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"id" TEXT NOT NULL,
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"lead_id" TEXT NOT NULL,
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"campaign_id" TEXT NOT NULL,
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"state" "CallState" NOT NULL DEFAULT 'CREATED',
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"asterisk_unique_id" TEXT,
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"asterisk_linked_id" TEXT,
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"called_number" TEXT NOT NULL,
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"caller_id_used" TEXT,
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"agent_id" TEXT,
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"disposition_id" TEXT,
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"disposition_notes" TEXT,
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"amd_result" "AmdResult",
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"hangup_cause" TEXT,
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"started_at" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
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"ringing_at" TIMESTAMP(3),
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"answered_at" TIMESTAMP(3),
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"queued_at" TIMESTAMP(3),
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"agent_connected_at" TIMESTAMP(3),
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"ended_at" TIMESTAMP(3),
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CONSTRAINT "dial_attempts_pkey" PRIMARY KEY ("id")
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);
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-- CreateTable
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CREATE TABLE "call_dispositions" (
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"id" TEXT NOT NULL,
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"name" TEXT NOT NULL,
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"code" TEXT NOT NULL,
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"description" TEXT,
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"action" "DispositionAction" NOT NULL DEFAULT 'NONE',
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"active" BOOLEAN NOT NULL DEFAULT true,
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"created_at" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
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"updated_at" TIMESTAMP(3) NOT NULL,
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CONSTRAINT "call_dispositions_pkey" PRIMARY KEY ("id")
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);
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-- CreateTable
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CREATE TABLE "call_callbacks" (
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"id" TEXT NOT NULL,
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"lead_id" TEXT NOT NULL,
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"campaign_id" TEXT NOT NULL,
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"preferred_agent_id" TEXT,
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"scheduled_at" TIMESTAMP(3) NOT NULL,
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"timezone" TEXT NOT NULL DEFAULT 'America/Sao_Paulo',
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"notes" TEXT,
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"completed" BOOLEAN NOT NULL DEFAULT false,
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"created_at" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
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CONSTRAINT "call_callbacks_pkey" PRIMARY KEY ("id")
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);
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-- CreateTable
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CREATE TABLE "suppression_list" (
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"id" TEXT NOT NULL,
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"phone_normalized" TEXT NOT NULL,
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"reason" TEXT,
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"added_by_id" TEXT,
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"created_at" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
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CONSTRAINT "suppression_list_pkey" PRIMARY KEY ("id")
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);
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-- CreateIndex
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CREATE UNIQUE INDEX "campaigns_name_key" ON "campaigns"("name");
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-- CreateIndex
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CREATE INDEX "leads_campaign_id_status_next_attempt_at_idx" ON "leads"("campaign_id", "status", "next_attempt_at");
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-- CreateIndex
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CREATE INDEX "leads_phone_normalized_idx" ON "leads"("phone_normalized");
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-- CreateIndex
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CREATE UNIQUE INDEX "dial_attempts_asterisk_unique_id_key" ON "dial_attempts"("asterisk_unique_id");
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-- CreateIndex
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CREATE INDEX "dial_attempts_campaign_id_state_idx" ON "dial_attempts"("campaign_id", "state");
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-- CreateIndex
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CREATE INDEX "dial_attempts_lead_id_idx" ON "dial_attempts"("lead_id");
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-- CreateIndex
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CREATE UNIQUE INDEX "call_dispositions_code_key" ON "call_dispositions"("code");
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-- CreateIndex
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CREATE INDEX "call_callbacks_scheduled_at_completed_idx" ON "call_callbacks"("scheduled_at", "completed");
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-- CreateIndex
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CREATE UNIQUE INDEX "suppression_list_phone_normalized_key" ON "suppression_list"("phone_normalized");
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-- AddForeignKey
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ALTER TABLE "lead_imports" ADD CONSTRAINT "lead_imports_campaign_id_fkey" FOREIGN KEY ("campaign_id") REFERENCES "campaigns"("id") ON DELETE CASCADE ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "leads" ADD CONSTRAINT "leads_campaign_id_fkey" FOREIGN KEY ("campaign_id") REFERENCES "campaigns"("id") ON DELETE CASCADE ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "leads" ADD CONSTRAINT "leads_import_id_fkey" FOREIGN KEY ("import_id") REFERENCES "lead_imports"("id") ON DELETE SET NULL ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "dial_attempts" ADD CONSTRAINT "dial_attempts_lead_id_fkey" FOREIGN KEY ("lead_id") REFERENCES "leads"("id") ON DELETE CASCADE ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "dial_attempts" ADD CONSTRAINT "dial_attempts_campaign_id_fkey" FOREIGN KEY ("campaign_id") REFERENCES "campaigns"("id") ON DELETE CASCADE ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "dial_attempts" ADD CONSTRAINT "dial_attempts_disposition_id_fkey" FOREIGN KEY ("disposition_id") REFERENCES "call_dispositions"("id") ON DELETE SET NULL ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "call_callbacks" ADD CONSTRAINT "call_callbacks_lead_id_fkey" FOREIGN KEY ("lead_id") REFERENCES "leads"("id") ON DELETE CASCADE ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "call_callbacks" ADD CONSTRAINT "call_callbacks_campaign_id_fkey" FOREIGN KEY ("campaign_id") REFERENCES "campaigns"("id") ON DELETE CASCADE ON UPDATE CASCADE;
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