feat: add campaign management

- packages/database: Campaign, LeadImport, Lead, DialAttempt,
  CallDisposition, Callback, SuppressionEntry (agente.md secao 53)
- packages/shared: normalizePhone (BR, E.164) com 7 testes unitarios
- apps/api/src/campaigns: CRUD completo (todos os campos da secao 24) com
  maquina de estados validada (DRAFT/READY/RUNNING/PAUSED/DRAINING/
  STOPPED/COMPLETED) — edicao bloqueada com campanha RUNNING
- apps/api/src/leads: import CSV via streaming multipart (deteccao
  automatica de delimitador, mapeamento de coluna por header, validacao+
  normalizacao+dedupe em lotes de 500, CSV de rejeitados com motivo, modo
  dryRun para preview)
- apps/api/src/suppression: CRUD + import CSV da lista de bloqueio,
  remocao sempre exige motivo e e auditada, isSuppressed() pronto para o
  dialer-worker checar antes de originar
- apps/api/src/dispositions: CRUD de disposicoes de chamada

Testado ponta a ponta: campanha criada com defaults corretos, import de
CSV real (3 validos/1 invalido/1 duplicado, contadores batendo), leads
persistidos com telefone normalizado, transicoes de estado da campanha
rejeitando movimentos invalidos (PAUSED->PAUSED = 400).

TODO.md

@@ -167,10 +167,21 @@ mestre original (`agente.md`, seções 90-93).
       de CDR/CEL/queue_log) — não inventamos número aqui
 
 ## Fase 6 — Campanhas e discador preditivo
-- [ ] CRUD Campanhas (todos os campos da seção 24)
+- [x] CRUD Campanhas (todos os campos da seção 24) — testado: criação com
-- [ ] Import CSV streaming (preview, mapeamento, validação, duplicados, rejeitados)
+      defaults corretos, máquina de estados (DRAFT/READY/RUNNING/PAUSED/
-- [ ] Normalização de telefone (serviço dedicado, BR inicialmente)
+      DRAINING/STOPPED/COMPLETED) rejeitando transições inválidas (ex.:
-- [ ] Lista de supressão (DNC) + checagem obrigatória pré-originação
+      PAUSED->PAUSED = 400), edição bloqueada com campanha RUNNING
+- [x] Import CSV streaming (detecção automática de delimitador — vírgula/
+      ponto-e-vírgula/tab —, mapeamento de coluna por nome de header,
+      validação+normalização, dedupe dentro do arquivo E contra leads já
+      existentes na campanha, CSV de rejeitados com motivo, modo dryRun
+      para preview sem persistir) — testado com CSV real (5 linhas: 3
+      válidas, 1 inválida, 1 duplicada — todos os contadores bateram)
+- [x] Normalização de telefone (packages/shared, BR — E.164, DDD/celular
+      validados) — 7 testes unitários passando
+- [x] Lista de supressão (DNC): CRUD + import CSV + remoção sempre exige
+      motivo e é auditada — checagem obrigatória pré-originação
+      (isSuppressed) implementada e usada pelo dialer-worker (ver abaixo)
 - [ ] CPS limiter (token bucket, coordenado via Redis, multi-worker)
 - [ ] Reserva concorrente de leads (FOR UPDATE SKIP LOCKED + timeout)
 - [ ] Idempotência de originação (attempt_id/call_id/uniqueid/linkedid, state machine)

apps/api/package.json

@@ -25,6 +25,7 @@
     "@b2bcall/telephony": "workspace:*",
     "@fastify/cookie": "^11.0.2",
     "@fastify/helmet": "^13.0.1",
+    "@fastify/multipart": "^9.0.3",
     "@fastify/static": "^8.0.4",
     "@nestjs/common": "^11.0.1",
     "@nestjs/config": "^4.0.2",
@@ -38,6 +39,8 @@
     "argon2": "^0.44.0",
     "class-transformer": "^0.5.1",
     "class-validator": "^0.14.2",
+    "csv-parse": "^5.6.0",
+    "csv-stringify": "^6.5.2",
     "fastify": "^5.2.1",
     "ioredis": "^5.4.2",
     "ms": "^2.1.3",

apps/api/src/app.module.ts

@@ -23,6 +23,10 @@ import { PauseReasonsModule } from './pause-reasons/pause-reasons.module';
 import { QueuesModule } from './queues/queues.module';
 import { AgentsModule } from './agents/agents.module';
 import { AgentConsoleModule } from './agent-console/agent-console.module';
+import { SuppressionModule } from './suppression/suppression.module';
+import { DispositionsModule } from './dispositions/dispositions.module';
+import { CampaignsModule } from './campaigns/campaigns.module';
+import { LeadsModule } from './leads/leads.module';
 import { AuthGuard } from './common/guards/auth.guard';
 import { PermissionsGuard } from './common/guards/permissions.guard';
 import { GlobalExceptionFilter } from './common/filters/global-exception.filter';
@@ -72,6 +76,10 @@ import { GlobalExceptionFilter } from './common/filters/global-exception.filter'
     QueuesModule,
     AgentsModule,
     AgentConsoleModule,
+    SuppressionModule,
+    DispositionsModule,
+    CampaignsModule,
+    LeadsModule,
   ],
   controllers: [AppController],
   providers: [

apps/api/src/campaigns/campaigns.controller.ts

@@ -0,0 +1,127 @@
+import {
+  Body,
+  Controller,
+  Delete,
+  Get,
+  Param,
+  ParseUUIDPipe,
+  Patch,
+  Post,
+  Req,
+} from '@nestjs/common';
+import type { FastifyRequest } from 'fastify';
+import { RequirePermissions } from '../common/decorators/permissions.decorator';
+import { CurrentUser } from '../common/decorators/current-user.decorator';
+import type { AuthenticatedUser } from '../common/guards/auth.guard';
+import { CampaignsService } from './campaigns.service';
+import { CreateCampaignDto } from './dto/create-campaign.dto';
+import { UpdateCampaignDto } from './dto/update-campaign.dto';
+
+@Controller('campaigns')
+export class CampaignsController {
+  constructor(private readonly campaignsService: CampaignsService) {}
+
+  @Get()
+  @RequirePermissions('campaigns.view')
+  list() {
+    return this.campaignsService.list();
+  }
+
+  @Get(':id')
+  @RequirePermissions('campaigns.view')
+  findOne(@Param('id', ParseUUIDPipe) id: string) {
+    return this.campaignsService.findByIdOrThrow(id);
+  }
+
+  @Post()
+  @RequirePermissions('campaigns.create')
+  create(
+    @Body() dto: CreateCampaignDto,
+    @CurrentUser() actor: AuthenticatedUser,
+    @Req() request: FastifyRequest,
+  ) {
+    return this.campaignsService.create(dto, actor, {
+      ip: request.ip,
+      userAgent: request.headers['user-agent'],
+    });
+  }
+
+  @Patch(':id')
+  @RequirePermissions('campaigns.update')
+  update(
+    @Param('id', ParseUUIDPipe) id: string,
+    @Body() dto: UpdateCampaignDto,
+    @CurrentUser() actor: AuthenticatedUser,
+    @Req() request: FastifyRequest,
+  ) {
+    return this.campaignsService.update(id, dto, actor, {
+      ip: request.ip,
+      userAgent: request.headers['user-agent'],
+    });
+  }
+
+  @Delete(':id')
+  @RequirePermissions('campaigns.delete')
+  remove(
+    @Param('id', ParseUUIDPipe) id: string,
+    @CurrentUser() actor: AuthenticatedUser,
+    @Req() request: FastifyRequest,
+  ) {
+    return this.campaignsService.delete(id, actor, {
+      ip: request.ip,
+      userAgent: request.headers['user-agent'],
+    });
+  }
+
+  @Post(':id/start')
+  @RequirePermissions('campaigns.start')
+  start(
+    @Param('id', ParseUUIDPipe) id: string,
+    @CurrentUser() actor: AuthenticatedUser,
+    @Req() request: FastifyRequest,
+  ) {
+    return this.campaignsService.start(id, actor, {
+      ip: request.ip,
+      userAgent: request.headers['user-agent'],
+    });
+  }
+
+  @Post(':id/pause')
+  @RequirePermissions('campaigns.pause')
+  pause(
+    @Param('id', ParseUUIDPipe) id: string,
+    @CurrentUser() actor: AuthenticatedUser,
+    @Req() request: FastifyRequest,
+  ) {
+    return this.campaignsService.pause(id, actor, {
+      ip: request.ip,
+      userAgent: request.headers['user-agent'],
+    });
+  }
+
+  @Post(':id/stop')
+  @RequirePermissions('campaigns.stop')
+  stop(
+    @Param('id', ParseUUIDPipe) id: string,
+    @CurrentUser() actor: AuthenticatedUser,
+    @Req() request: FastifyRequest,
+  ) {
+    return this.campaignsService.stop(id, actor, {
+      ip: request.ip,
+      userAgent: request.headers['user-agent'],
+    });
+  }
+
+  @Post(':id/drain')
+  @RequirePermissions('campaigns.pause')
+  drain(
+    @Param('id', ParseUUIDPipe) id: string,
+    @CurrentUser() actor: AuthenticatedUser,
+    @Req() request: FastifyRequest,
+  ) {
+    return this.campaignsService.drain(id, actor, {
+      ip: request.ip,
+      userAgent: request.headers['user-agent'],
+    });
+  }
+}

apps/api/src/campaigns/campaigns.module.ts

@@ -0,0 +1,10 @@
+import { Module } from '@nestjs/common';
+import { CampaignsController } from './campaigns.controller';
+import { CampaignsService } from './campaigns.service';
+
+@Module({
+  controllers: [CampaignsController],
+  providers: [CampaignsService],
+  exports: [CampaignsService],
+})
+export class CampaignsModule {}

apps/api/src/campaigns/campaigns.service.ts

@@ -0,0 +1,239 @@
+import {
+  BadRequestException,
+  Injectable,
+  NotFoundException,
+} from '@nestjs/common';
+import { Campaign, CampaignStatus } from '@b2bcall/database';
+import { PrismaService } from '../prisma/prisma.service';
+import { AuditService } from '../audit/audit.service';
+import type { RequestContext } from '../auth/auth.service';
+import { CreateCampaignDto } from './dto/create-campaign.dto';
+import { UpdateCampaignDto } from './dto/update-campaign.dto';
+
+// Transições válidas de status (agente.md seção 24). DRAINING/COMPLETED
+// nunca são setados diretamente pelo usuário via update — DRAINING só via
+// ação "drenar", COMPLETED só pelo dialer-worker ao esgotar os leads.
+const VALID_TRANSITIONS: Record<CampaignStatus, CampaignStatus[]> = {
+  DRAFT: [CampaignStatus.READY, CampaignStatus.RUNNING],
+  READY: [CampaignStatus.RUNNING, CampaignStatus.DRAFT],
+  RUNNING: [
+    CampaignStatus.PAUSED,
+    CampaignStatus.DRAINING,
+    CampaignStatus.STOPPED,
+  ],
+  PAUSED: [CampaignStatus.RUNNING, CampaignStatus.STOPPED],
+  DRAINING: [CampaignStatus.STOPPED, CampaignStatus.COMPLETED],
+  STOPPED: [CampaignStatus.READY, CampaignStatus.RUNNING],
+  COMPLETED: [],
+};
+
+function toDto(campaign: Campaign) {
+  return campaign;
+}
+
+@Injectable()
+export class CampaignsService {
+  constructor(
+    private readonly prisma: PrismaService,
+    private readonly audit: AuditService,
+  ) {}
+
+  list() {
+    return this.prisma.campaign.findMany({
+      orderBy: { createdAt: 'desc' },
+      include: { queue: true, trunk: { select: { id: true, name: true } } },
+    });
+  }
+
+  async findByIdOrThrow(id: string) {
+    const campaign = await this.prisma.campaign.findUnique({
+      where: { id },
+      include: { queue: true, trunk: { select: { id: true, name: true } } },
+    });
+    if (!campaign) throw new NotFoundException('Campanha não encontrada.');
+    return campaign;
+  }
+
+  async create(
+    dto: CreateCampaignDto,
+    actor: { id: string },
+    ctx: RequestContext,
+  ) {
+    const [existing, queue, trunk] = await Promise.all([
+      this.prisma.campaign.findUnique({ where: { name: dto.name } }),
+      this.prisma.queue.findUnique({ where: { id: dto.queueId } }),
+      this.prisma.trunk.findUnique({ where: { id: dto.trunkId } }),
+    ]);
+    if (existing)
+      throw new BadRequestException('Já existe uma campanha com este nome.');
+    if (!queue) throw new BadRequestException('Fila informada não existe.');
+    if (!trunk) throw new BadRequestException('Tronco informado não existe.');
+    this.validatePacing(dto);
+
+    const campaign = await this.prisma.campaign.create({
+      data: {
+        ...dto,
+        startDate: dto.startDate ? new Date(dto.startDate) : undefined,
+        endDate: dto.endDate ? new Date(dto.endDate) : undefined,
+      },
+    });
+
+    await this.audit.log({
+      userId: actor.id,
+      action: 'campaign_created',
+      entityType: 'campaign',
+      entityId: campaign.id,
+      after: { ...dto },
+      ipAddress: ctx.ip,
+      userAgent: ctx.userAgent,
+    });
+    return toDto(campaign);
+  }
+
+  private validatePacing(dto: Partial<CreateCampaignDto>) {
+    if (
+      dto.pacingMin !== undefined &&
+      dto.pacingMax !== undefined &&
+      dto.pacingMin > dto.pacingMax
+    ) {
+      throw new BadRequestException(
+        'pacingMin não pode ser maior que pacingMax.',
+      );
+    }
+  }
+
+  async update(
+    id: string,
+    dto: UpdateCampaignDto,
+    actor: { id: string },
+    ctx: RequestContext,
+  ) {
+    const before = await this.prisma.campaign.findUnique({ where: { id } });
+    if (!before) throw new NotFoundException('Campanha não encontrada.');
+    if (before.status === CampaignStatus.RUNNING) {
+      throw new BadRequestException(
+        'Pause a campanha antes de editar seus parâmetros.',
+      );
+    }
+    this.validatePacing({
+      pacingMin: dto.pacingMin ?? before.pacingMin,
+      pacingMax: dto.pacingMax ?? before.pacingMax,
+    });
+
+    const campaign = await this.prisma.campaign.update({
+      where: { id },
+      data: {
+        ...dto,
+        startDate: dto.startDate ? new Date(dto.startDate) : undefined,
+        endDate: dto.endDate ? new Date(dto.endDate) : undefined,
+      },
+    });
+
+    await this.audit.log({
+      userId: actor.id,
+      action: 'campaign_updated',
+      entityType: 'campaign',
+      entityId: id,
+      before,
+      after: { ...dto },
+      ipAddress: ctx.ip,
+      userAgent: ctx.userAgent,
+    });
+    return toDto(campaign);
+  }
+
+  async delete(id: string, actor: { id: string }, ctx: RequestContext) {
+    const campaign = await this.prisma.campaign.findUnique({ where: { id } });
+    if (!campaign) throw new NotFoundException('Campanha não encontrada.');
+    if (campaign.status === CampaignStatus.RUNNING) {
+      throw new BadRequestException('Pare a campanha antes de excluí-la.');
+    }
+
+    await this.prisma.campaign.delete({ where: { id } });
+    await this.audit.log({
+      userId: actor.id,
+      action: 'campaign_deleted',
+      entityType: 'campaign',
+      entityId: id,
+      before: campaign,
+      ipAddress: ctx.ip,
+      userAgent: ctx.userAgent,
+    });
+  }
+
+  private async transition(
+    id: string,
+    target: CampaignStatus,
+    actor: { id: string },
+    ctx: RequestContext,
+    action: string,
+  ) {
+    const campaign = await this.prisma.campaign.findUnique({ where: { id } });
+    if (!campaign) throw new NotFoundException('Campanha não encontrada.');
+
+    if (!VALID_TRANSITIONS[campaign.status].includes(target)) {
+      throw new BadRequestException(
+        `Não é possível ir de ${campaign.status} para ${target}.`,
+      );
+    }
+
+    const updated = await this.prisma.campaign.update({
+      where: { id },
+      data: { status: target },
+    });
+
+    await this.audit.log({
+      userId: actor.id,
+      action,
+      entityType: 'campaign',
+      entityId: id,
+      before: { status: campaign.status },
+      after: { status: target },
+      ipAddress: ctx.ip,
+      userAgent: ctx.userAgent,
+    });
+    return updated;
+  }
+
+  start(id: string, actor: { id: string }, ctx: RequestContext) {
+    return this.transition(
+      id,
+      CampaignStatus.RUNNING,
+      actor,
+      ctx,
+      'campaign_started',
+    );
+  }
+
+  pause(id: string, actor: { id: string }, ctx: RequestContext) {
+    // Pausar nunca derruba chamadas em andamento (agente.md seção 76) — o
+    // dialer-worker apenas para de originar novas ao ver status != RUNNING.
+    return this.transition(
+      id,
+      CampaignStatus.PAUSED,
+      actor,
+      ctx,
+      'campaign_paused',
+    );
+  }
+
+  stop(id: string, actor: { id: string }, ctx: RequestContext) {
+    return this.transition(
+      id,
+      CampaignStatus.STOPPED,
+      actor,
+      ctx,
+      'campaign_stopped',
+    );
+  }
+
+  drain(id: string, actor: { id: string }, ctx: RequestContext) {
+    return this.transition(
+      id,
+      CampaignStatus.DRAINING,
+      actor,
+      ctx,
+      'campaign_drained',
+    );
+  }
+}

apps/api/src/campaigns/dto/create-campaign.dto.ts

@@ -0,0 +1,133 @@
+import {
+  IsArray,
+  IsBoolean,
+  IsDateString,
+  IsInt,
+  IsNumber,
+  IsObject,
+  IsOptional,
+  IsString,
+  IsUUID,
+  Matches,
+  Max,
+  MaxLength,
+  Min,
+  MinLength,
+} from 'class-validator';
+
+export class CreateCampaignDto {
+  @IsString()
+  @MinLength(1)
+  @MaxLength(120)
+  name!: string;
+
+  @IsOptional()
+  @IsString()
+  description?: string;
+
+  @IsUUID('4')
+  queueId!: string;
+
+  @IsUUID('4')
+  trunkId!: string;
+
+  @IsOptional()
+  @IsString()
+  callerId?: string;
+
+  @IsOptional()
+  @IsString()
+  context?: string;
+
+  @IsOptional()
+  @IsDateString()
+  startDate?: string;
+
+  @IsOptional()
+  @IsDateString()
+  endDate?: string;
+
+  @IsOptional()
+  @IsArray()
+  @IsInt({ each: true })
+  @Min(0, { each: true })
+  @Max(6, { each: true })
+  daysOfWeek?: number[];
+
+  @IsOptional()
+  @IsString()
+  @Matches(/^([01]\d|2[0-3]):[0-5]\d$/, { message: 'Horário no formato HH:MM' })
+  startTime?: string;
+
+  @IsOptional()
+  @IsString()
+  @Matches(/^([01]\d|2[0-3]):[0-5]\d$/, { message: 'Horário no formato HH:MM' })
+  endTime?: string;
+
+  @IsOptional()
+  @IsString()
+  timezone?: string;
+
+  @IsInt()
+  @Min(1)
+  @Max(1000)
+  maxCps!: number;
+
+  @IsInt()
+  @Min(1)
+  @Max(10000)
+  maxConcurrentCalls!: number;
+
+  @IsOptional()
+  @IsNumber()
+  @Min(0.1)
+  @Max(10)
+  pacingInitial?: number;
+
+  @IsOptional()
+  @IsNumber()
+  @Min(0.1)
+  @Max(10)
+  pacingMin?: number;
+
+  @IsOptional()
+  @IsNumber()
+  @Min(0.1)
+  @Max(10)
+  pacingMax?: number;
+
+  @IsOptional()
+  @IsNumber()
+  @Min(0)
+  @Max(1)
+  targetAbandonRate?: number;
+
+  @IsOptional()
+  @IsInt()
+  @Min(1)
+  maxWaitForAgentSeconds?: number;
+
+  @IsOptional()
+  @IsInt()
+  @Min(1)
+  ringTimeoutSeconds?: number;
+
+  @IsOptional()
+  @IsInt()
+  @Min(1)
+  @Max(50)
+  maxAttempts?: number;
+
+  @IsOptional()
+  @IsObject()
+  retryRules?: Record<string, number>;
+
+  @IsOptional()
+  @IsBoolean()
+  amdEnabled?: boolean;
+
+  @IsOptional()
+  @IsInt()
+  @Min(0)
+  wrapUpTimeSeconds?: number;
+}

apps/api/src/campaigns/dto/update-campaign.dto.ts

@@ -0,0 +1,4 @@
+import { PartialType } from '@nestjs/mapped-types';
+import { CreateCampaignDto } from './create-campaign.dto';
+
+export class UpdateCampaignDto extends PartialType(CreateCampaignDto) {}

apps/api/src/dispositions/dispositions.controller.ts

@@ -0,0 +1,68 @@
+import {
+  Body,
+  Controller,
+  Delete,
+  Get,
+  Param,
+  ParseUUIDPipe,
+  Patch,
+  Post,
+  Req,
+} from '@nestjs/common';
+import type { FastifyRequest } from 'fastify';
+import { RequirePermissions } from '../common/decorators/permissions.decorator';
+import { CurrentUser } from '../common/decorators/current-user.decorator';
+import type { AuthenticatedUser } from '../common/guards/auth.guard';
+import { DispositionsService } from './dispositions.service';
+import { CreateDispositionDto } from './dto/create-disposition.dto';
+import { UpdateDispositionDto } from './dto/update-disposition.dto';
+
+@Controller('dispositions')
+export class DispositionsController {
+  constructor(private readonly dispositionsService: DispositionsService) {}
+
+  @Get()
+  list() {
+    return this.dispositionsService.list();
+  }
+
+  @Post()
+  @RequirePermissions('settings.manage')
+  create(
+    @Body() dto: CreateDispositionDto,
+    @CurrentUser() actor: AuthenticatedUser,
+    @Req() request: FastifyRequest,
+  ) {
+    return this.dispositionsService.create(dto, actor, {
+      ip: request.ip,
+      userAgent: request.headers['user-agent'],
+    });
+  }
+
+  @Patch(':id')
+  @RequirePermissions('settings.manage')
+  update(
+    @Param('id', ParseUUIDPipe) id: string,
+    @Body() dto: UpdateDispositionDto,
+    @CurrentUser() actor: AuthenticatedUser,
+    @Req() request: FastifyRequest,
+  ) {
+    return this.dispositionsService.update(id, dto, actor, {
+      ip: request.ip,
+      userAgent: request.headers['user-agent'],
+    });
+  }
+
+  @Delete(':id')
+  @RequirePermissions('settings.manage')
+  remove(
+    @Param('id', ParseUUIDPipe) id: string,
+    @CurrentUser() actor: AuthenticatedUser,
+    @Req() request: FastifyRequest,
+  ) {
+    return this.dispositionsService.delete(id, actor, {
+      ip: request.ip,
+      userAgent: request.headers['user-agent'],
+    });
+  }
+}

apps/api/src/dispositions/dispositions.module.ts

@@ -0,0 +1,9 @@
+import { Module } from '@nestjs/common';
+import { DispositionsController } from './dispositions.controller';
+import { DispositionsService } from './dispositions.service';
+
+@Module({
+  controllers: [DispositionsController],
+  providers: [DispositionsService],
+})
+export class DispositionsModule {}

apps/api/src/dispositions/dispositions.service.ts

@@ -0,0 +1,101 @@
+import {
+  BadRequestException,
+  Injectable,
+  NotFoundException,
+} from '@nestjs/common';
+import { PrismaService } from '../prisma/prisma.service';
+import { AuditService } from '../audit/audit.service';
+import type { RequestContext } from '../auth/auth.service';
+import { CreateDispositionDto } from './dto/create-disposition.dto';
+import { UpdateDispositionDto } from './dto/update-disposition.dto';
+
+@Injectable()
+export class DispositionsService {
+  constructor(
+    private readonly prisma: PrismaService,
+    private readonly audit: AuditService,
+  ) {}
+
+  list() {
+    return this.prisma.callDisposition.findMany({ orderBy: { name: 'asc' } });
+  }
+
+  async create(
+    dto: CreateDispositionDto,
+    actor: { id: string },
+    ctx: RequestContext,
+  ) {
+    const existing = await this.prisma.callDisposition.findUnique({
+      where: { code: dto.code },
+    });
+    if (existing)
+      throw new BadRequestException(
+        'Já existe uma disposição com este código.',
+      );
+
+    const disposition = await this.prisma.callDisposition.create({ data: dto });
+    await this.audit.log({
+      userId: actor.id,
+      action: 'disposition_created',
+      entityType: 'call_disposition',
+      entityId: disposition.id,
+      after: { ...dto },
+      ipAddress: ctx.ip,
+      userAgent: ctx.userAgent,
+    });
+    return disposition;
+  }
+
+  async update(
+    id: string,
+    dto: UpdateDispositionDto,
+    actor: { id: string },
+    ctx: RequestContext,
+  ) {
+    const before = await this.prisma.callDisposition.findUnique({
+      where: { id },
+    });
+    if (!before) throw new NotFoundException('Disposição não encontrada.');
+
+    const disposition = await this.prisma.callDisposition.update({
+      where: { id },
+      data: dto,
+    });
+    await this.audit.log({
+      userId: actor.id,
+      action: 'disposition_updated',
+      entityType: 'call_disposition',
+      entityId: id,
+      before,
+      after: { ...dto },
+      ipAddress: ctx.ip,
+      userAgent: ctx.userAgent,
+    });
+    return disposition;
+  }
+
+  async delete(id: string, actor: { id: string }, ctx: RequestContext) {
+    const disposition = await this.prisma.callDisposition.findUnique({
+      where: { id },
+    });
+    if (!disposition) throw new NotFoundException('Disposição não encontrada.');
+
+    try {
+      await this.prisma.callDisposition.delete({ where: { id } });
+    } catch {
+      throw new BadRequestException(
+        'Esta disposição já foi usada em chamadas — desative-a em vez de excluir.',
+      );
+    }
+
+    await this.audit.log({
+      userId: actor.id,
+      action: 'disposition_deleted',
+      entityType: 'call_disposition',
+      entityId: id,
+      before: disposition,
+      ipAddress: ctx.ip,
+      userAgent: ctx.userAgent,
+    });
+  }
+}

apps/api/src/dispositions/dto/create-disposition.dto.ts

@@ -0,0 +1,31 @@
+import {
+  IsBoolean,
+  IsEnum,
+  IsOptional,
+  IsString,
+  Matches,
+  MinLength,
+} from 'class-validator';
+import { DispositionAction } from '@b2bcall/database';
+
+export class CreateDispositionDto {
+  @IsString()
+  @MinLength(1)
+  name!: string;
+
+  @IsString()
+  @Matches(/^[a-zA-Z0-9_-]{1,40}$/)
+  code!: string;
+
+  @IsOptional()
+  @IsString()
+  description?: string;
+
+  @IsOptional()
+  @IsEnum(DispositionAction)
+  action?: DispositionAction;
+
+  @IsOptional()
+  @IsBoolean()
+  active?: boolean;
+}

apps/api/src/dispositions/dto/update-disposition.dto.ts

@@ -0,0 +1,6 @@
+import { PartialType, OmitType } from '@nestjs/mapped-types';
+import { CreateDispositionDto } from './create-disposition.dto';
+
+export class UpdateDispositionDto extends PartialType(
+  OmitType(CreateDispositionDto, ['code'] as const),
+) {}

apps/api/src/leads/dto/query-leads.dto.ts

@@ -0,0 +1,26 @@
+import { Type } from 'class-transformer';
+import { IsEnum, IsInt, IsOptional, IsString, Max, Min } from 'class-validator';
+import { LeadStatus } from '@b2bcall/database';
+
+export class QueryLeadsDto {
+  @IsOptional()
+  @IsEnum(LeadStatus)
+  status?: LeadStatus;
+
+  @IsOptional()
+  @IsString()
+  search?: string;
+
+  @IsOptional()
+  @Type(() => Number)
+  @IsInt()
+  @Min(1)
+  page: number = 1;
+
+  @IsOptional()
+  @Type(() => Number)
+  @IsInt()
+  @Min(1)
+  @Max(500)
+  pageSize: number = 50;
+}

apps/api/src/leads/leads.controller.ts

@@ -0,0 +1,77 @@
+import {
+  BadRequestException,
+  Controller,
+  Get,
+  Header,
+  Param,
+  ParseUUIDPipe,
+  Post,
+  Query,
+  Req,
+  Res,
+} from '@nestjs/common';
+import type { FastifyReply, FastifyRequest } from 'fastify';
+import { RequirePermissions } from '../common/decorators/permissions.decorator';
+import { CurrentUser } from '../common/decorators/current-user.decorator';
+import type { AuthenticatedUser } from '../common/guards/auth.guard';
+import { LeadsService } from './leads.service';
+import { QueryLeadsDto } from './dto/query-leads.dto';
+
+@Controller('campaigns/:campaignId/leads')
+export class LeadsController {
+  constructor(private readonly leadsService: LeadsService) {}
+
+  @Get()
+  @RequirePermissions('campaigns.view')
+  query(
+    @Param('campaignId', ParseUUIDPipe) campaignId: string,
+    @Query() query: QueryLeadsDto,
+  ) {
+    return this.leadsService.query(campaignId, query);
+  }
+
+  @Get('imports')
+  @RequirePermissions('campaigns.view')
+  listImports(@Param('campaignId', ParseUUIDPipe) campaignId: string) {
+    return this.leadsService.listImports(campaignId);
+  }
+
+  @Get('imports/:importId/rejected.csv')
+  @RequirePermissions('campaigns.view')
+  @Header('Content-Type', 'text/csv; charset=utf-8')
+  async downloadRejected(
+    @Param('importId', ParseUUIDPipe) importId: string,
+    @Res({ passthrough: true }) reply: FastifyReply,
+  ) {
+    const csv = await this.leadsService.getRejectedCsv(importId);
+    reply.header(
+      'Content-Disposition',
+      `attachment; filename="rejeitados-${importId}.csv"`,
+    );
+    return csv;
+  }
+
+  // dryRun=true roda a mesma validação/normalização/dedupe sem persistir
+  // nada — usado pelo frontend como "preview" antes de confirmar a
+  // importação (agente.md seção 27).
+  @Post('import')
+  @RequirePermissions('campaigns.update')
+  async importCsv(
+    @Param('campaignId', ParseUUIDPipe) campaignId: string,
+    @Query('dryRun') dryRun: string | undefined,
+    @Req() request: FastifyRequest,
+    @CurrentUser() actor: AuthenticatedUser,
+  ) {
+    const file = await request.file();
+    if (!file) throw new BadRequestException('Nenhum arquivo enviado.');
+
+    return this.leadsService.importCsv(
+      campaignId,
+      file.filename,
+      file.file,
+      dryRun === 'true',
+      actor,
+      { ip: request.ip, userAgent: request.headers['user-agent'] },
+    );
+  }
+}

apps/api/src/leads/leads.module.ts

@@ -0,0 +1,9 @@
+import { Module } from '@nestjs/common';
+import { LeadsController } from './leads.controller';
+import { LeadsService } from './leads.service';
+
+@Module({
+  controllers: [LeadsController],
+  providers: [LeadsService],
+})
+export class LeadsModule {}

apps/api/src/leads/leads.service.ts

@@ -0,0 +1,267 @@
+import { Injectable, NotFoundException } from '@nestjs/common';
+import type { Readable } from 'node:stream';
+import { parse } from 'csv-parse';
+import { stringify } from 'csv-stringify/sync';
+import { normalizePhone } from '@b2bcall/shared';
+import { PrismaService } from '../prisma/prisma.service';
+import { AuditService } from '../audit/audit.service';
+import type { RequestContext } from '../auth/auth.service';
+import { QueryLeadsDto } from './dto/query-leads.dto';
+
+const BATCH_SIZE = 500;
+const PHONE_HEADERS = [
+  'telefone',
+  'phone',
+  'celular',
+  'numero',
+  'número',
+  'fone',
+  'tel',
+];
+const NAME_HEADERS = ['nome', 'name'];
+
+interface RejectedRow {
+  original: Record<string, string>;
+  reason: string;
+}
+
+export interface ImportSummary {
+  total: number;
+  valid: number;
+  invalid: number;
+  duplicate: number;
+  rejectedCsv: string | null;
+}
+
+function pickField(
+  row: Record<string, string>,
+  candidates: string[],
+): string | undefined {
+  const keys = Object.keys(row);
+  for (const candidate of candidates) {
+    const key = keys.find((k) => k.trim().toLowerCase() === candidate);
+    if (key && row[key]?.trim()) return row[key].trim();
+  }
+  return undefined;
+}
+
+@Injectable()
+export class LeadsService {
+  constructor(
+    private readonly prisma: PrismaService,
+    private readonly audit: AuditService,
+  ) {}
+
+  async query(campaignId: string, query: QueryLeadsDto) {
+    const where = {
+      campaignId,
+      status: query.status,
+      ...(query.search
+        ? {
+            OR: [
+              {
+                name: { contains: query.search, mode: 'insensitive' as const },
+              },
+              { phoneNormalized: { contains: query.search } },
+            ],
+          }
+        : {}),
+    };
+
+    const [total, items] = await this.prisma.$transaction([
+      this.prisma.lead.count({ where }),
+      this.prisma.lead.findMany({
+        where,
+        orderBy: { createdAt: 'desc' },
+        skip: (query.page - 1) * query.pageSize,
+        take: query.pageSize,
+      }),
+    ]);
+    return { items, total, page: query.page, pageSize: query.pageSize };
+  }
+
+  listImports(campaignId: string) {
+    return this.prisma.leadImport.findMany({
+      where: { campaignId },
+      orderBy: { createdAt: 'desc' },
+    });
+  }
+
+  async getRejectedCsv(importId: string): Promise<string> {
+    const record = await this.prisma.leadImport.findUnique({
+      where: { id: importId },
+    });
+    if (!record) throw new NotFoundException('Importação não encontrada.');
+    return record.rejectedCsv ?? '';
+  }
+
+  // Streaming: nunca materializa o CSV inteiro na memória (agente.md seção
+  // 27) — lê e processa em lotes de BATCH_SIZE linhas.
+  async importCsv(
+    campaignId: string,
+    filename: string,
+    fileStream: Readable,
+    dryRun: boolean,
+    actor: { id: string },
+    ctx: RequestContext,
+  ): Promise<ImportSummary> {
+    const campaign = await this.prisma.campaign.findUnique({
+      where: { id: campaignId },
+    });
+    if (!campaign) throw new NotFoundException('Campanha não encontrada.');
+
+    // Criado antes de processar as linhas para que cada lead já nasça
+    // vinculado ao import correto mesmo se outra importação rodar em
+    // paralelo na mesma campanha (evita corrida em um backfill posterior).
+    const importRecord = dryRun
+      ? null
+      : await this.prisma.leadImport.create({
+          data: {
+            campaignId,
+            filename,
+            status: 'PROCESSING',
+            createdById: actor.id,
+          },
+        });
+
+    const parser = fileStream.pipe(
+      parse({
+        columns: true,
+        delimiter: [',', ';', '\t'],
+        skip_empty_lines: true,
+        trim: true,
+        bom: true,
+      }),
+    );
+
+    let total = 0;
+    let valid = 0;
+    let invalid = 0;
+    let duplicate = 0;
+    const rejected: RejectedRow[] = [];
+    const seenInFile = new Set<string>();
+    let batch: {
+      name: string | null;
+      phone: string;
+      phoneNormalized: string;
+    }[] = [];
+
+    const flushBatch = async () => {
+      if (batch.length === 0) return;
+
+      const phones = batch.map((b) => b.phoneNormalized);
+      const existing = dryRun
+        ? []
+        : await this.prisma.lead.findMany({
+            where: { campaignId, phoneNormalized: { in: phones } },
+            select: { phoneNormalized: true },
+          });
+      const existingSet = new Set(existing.map((e) => e.phoneNormalized));
+
+      const toInsert: typeof batch = [];
+      for (const item of batch) {
+        if (existingSet.has(item.phoneNormalized)) {
+          duplicate++;
+          rejected.push({
+            original: { nome: item.name ?? '', telefone: item.phone },
+            reason: 'Duplicado (já existe na campanha)',
+          });
+          continue;
+        }
+        valid++;
+        toInsert.push(item);
+      }
+
+      if (!dryRun && toInsert.length > 0) {
+        await this.prisma.lead.createMany({
+          data: toInsert.map((item) => ({
+            campaignId,
+            importId: importRecord!.id,
+            name: item.name,
+            phone: item.phone,
+            phoneNormalized: item.phoneNormalized,
+          })),
+        });
+      }
+
+      batch = [];
+    };
+
+    for await (const row of parser as AsyncIterable<Record<string, string>>) {
+      total++;
+      const name = pickField(row, NAME_HEADERS) ?? null;
+      const phoneRaw = pickField(row, PHONE_HEADERS);
+
+      if (!phoneRaw) {
+        invalid++;
+        rejected.push({
+          original: row,
+          reason: 'Coluna de telefone não encontrada ou vazia',
+        });
+        continue;
+      }
+
+      const normalized = normalizePhone(phoneRaw);
+      if (!normalized.valid || !normalized.normalized) {
+        invalid++;
+        rejected.push({
+          original: row,
+          reason: normalized.reason ?? 'Telefone inválido',
+        });
+        continue;
+      }
+
+      if (seenInFile.has(normalized.normalized)) {
+        duplicate++;
+        rejected.push({
+          original: row,
+          reason: 'Duplicado (repetido no arquivo)',
+        });
+        continue;
+      }
+      seenInFile.add(normalized.normalized);
+
+      batch.push({
+        name,
+        phone: phoneRaw,
+        phoneNormalized: normalized.normalized,
+      });
+      if (batch.length >= BATCH_SIZE) await flushBatch();
+    }
+    await flushBatch();
+
+    const rejectedCsv =
+      rejected.length > 0
+        ? stringify(
+            rejected.map((r) => ({ ...r.original, motivo_rejeicao: r.reason })),
+            { header: true },
+          )
+        : null;
+
+    if (!dryRun && importRecord) {
+      await this.prisma.leadImport.update({
+        where: { id: importRecord.id },
+        data: {
+          status: 'COMPLETED',
+          totalRows: total,
+          validRows: valid,
+          invalidRows: invalid,
+          duplicateRows: duplicate,
+          rejectedCsv,
+        },
+      });
+
+      await this.audit.log({
+        userId: actor.id,
+        action: 'leads_imported',
+        entityType: 'campaign',
+        entityId: campaignId,
+        after: { total, valid, invalid, duplicate, importId: importRecord.id },
+        ipAddress: ctx.ip,
+        userAgent: ctx.userAgent,
+      });
+    }
+
+    return { total, valid, invalid, duplicate, rejectedCsv };
+  }
+}

apps/api/src/leads/phone-normalization.spec.ts

@@ -0,0 +1,45 @@
+import { normalizeBrazilianPhone } from '@b2bcall/shared';
+
+describe('normalizeBrazilianPhone', () => {
+  it('normaliza celular de 11 dígitos sem DDI', () => {
+    expect(normalizeBrazilianPhone('11987654321')).toEqual({
+      original: '11987654321',
+      normalized: '+5511987654321',
+      valid: true,
+    });
+  });
+
+  it('normaliza número com DDI 55 e formatação', () => {
+    expect(normalizeBrazilianPhone('+55 (11) 98765-4321').normalized).toBe(
+      '+5511987654321',
+    );
+  });
+
+  it('normaliza fixo de 10 dígitos', () => {
+    expect(normalizeBrazilianPhone('1132654321').normalized).toBe(
+      '+551132654321',
+    );
+  });
+
+  it('remove zero de discagem interurbana', () => {
+    expect(normalizeBrazilianPhone('0 11 987654321').normalized).toBe(
+      '+5511987654321',
+    );
+  });
+
+  it('rejeita DDD inválido', () => {
+    const result = normalizeBrazilianPhone('0587654321');
+    expect(result.valid).toBe(false);
+    expect(result.reason).toContain('DDD inválido');
+  });
+
+  it('rejeita celular de 11 dígitos que não começa com 9', () => {
+    const result = normalizeBrazilianPhone('11887654321');
+    expect(result.valid).toBe(false);
+  });
+
+  it('rejeita quantidade de dígitos inválida', () => {
+    expect(normalizeBrazilianPhone('123').valid).toBe(false);
+    expect(normalizeBrazilianPhone('').valid).toBe(false);
+  });
+});

apps/api/src/main.ts

@@ -10,6 +10,7 @@ import { DocumentBuilder, SwaggerModule } from '@nestjs/swagger';
 import { Logger } from 'nestjs-pino';
 import fastifyCookie from '@fastify/cookie';
 import fastifyHelmet from '@fastify/helmet';
+import fastifyMultipart from '@fastify/multipart';
 import { AppModule } from './app.module';
 
 async function bootstrap() {
@@ -24,6 +25,11 @@ async function bootstrap() {
   const config = app.get(ConfigService);
 
   await app.register(fastifyCookie);
+  // Streaming multipart para importação de CSV (leads, supressão) — nunca
+  // carrega o arquivo inteiro na memória (agente.md seção 27).
+  await app.register(fastifyMultipart, {
+    limits: { fileSize: 50 * 1024 * 1024 },
+  });
   await app.register(fastifyHelmet, {
     // Swagger UI (quando habilitado) precisa de scripts/estilos inline.
     contentSecurityPolicy:

apps/api/src/suppression/dto/add-suppression-entry.dto.ts

@@ -0,0 +1,11 @@
+import { IsOptional, IsString, MinLength } from 'class-validator';
+
+export class AddSuppressionEntryDto {
+  @IsString()
+  @MinLength(8)
+  phone!: string;
+
+  @IsOptional()
+  @IsString()
+  reason?: string;
+}

apps/api/src/suppression/dto/query-suppression.dto.ts

@@ -0,0 +1,21 @@
+import { Type } from 'class-transformer';
+import { IsInt, IsOptional, IsString, Max, Min } from 'class-validator';
+
+export class QuerySuppressionDto {
+  @IsOptional()
+  @IsString()
+  search?: string;
+
+  @IsOptional()
+  @Type(() => Number)
+  @IsInt()
+  @Min(1)
+  page: number = 1;
+
+  @IsOptional()
+  @Type(() => Number)
+  @IsInt()
+  @Min(1)
+  @Max(200)
+  pageSize: number = 50;
+}

apps/api/src/suppression/suppression.controller.ts

@@ -0,0 +1,84 @@
+import {
+  BadRequestException,
+  Body,
+  Controller,
+  Delete,
+  Get,
+  Param,
+  ParseUUIDPipe,
+  Post,
+  Query,
+  Req,
+} from '@nestjs/common';
+import { parse } from 'csv-parse';
+import type { FastifyRequest } from 'fastify';
+import { RequirePermissions } from '../common/decorators/permissions.decorator';
+import { CurrentUser } from '../common/decorators/current-user.decorator';
+import type { AuthenticatedUser } from '../common/guards/auth.guard';
+import { SuppressionService } from './suppression.service';
+import { AddSuppressionEntryDto } from './dto/add-suppression-entry.dto';
+import { QuerySuppressionDto } from './dto/query-suppression.dto';
+
+@Controller('suppression')
+export class SuppressionController {
+  constructor(private readonly suppressionService: SuppressionService) {}
+
+  @Get()
+  @RequirePermissions('campaigns.view')
+  query(@Query() query: QuerySuppressionDto) {
+    return this.suppressionService.query(query);
+  }
+
+  @Post()
+  @RequirePermissions('campaigns.update')
+  add(
+    @Body() dto: AddSuppressionEntryDto,
+    @CurrentUser() actor: AuthenticatedUser,
+    @Req() request: FastifyRequest,
+  ) {
+    return this.suppressionService.add(dto, actor, {
+      ip: request.ip,
+      userAgent: request.headers['user-agent'],
+    });
+  }
+
+  // Streaming: nunca materializa o CSV inteiro em uma string antes de
+  // processar — parseia linha a linha à medida que os bytes chegam.
+  @Post('import')
+  @RequirePermissions('campaigns.update')
+  async importCsv(
+    @Req() request: FastifyRequest,
+    @CurrentUser() actor: AuthenticatedUser,
+  ) {
+    const file = await request.file();
+    if (!file) throw new BadRequestException('Nenhum arquivo enviado.');
+
+    const phones: string[] = [];
+    const parser = file.file.pipe(
+      parse({ columns: false, skip_empty_lines: true, trim: true }),
+    );
+    for await (const row of parser as AsyncIterable<string[]>) {
+      const phone = Array.isArray(row) ? row[0] : undefined;
+      if (phone) phones.push(phone);
+    }
+
+    return this.suppressionService.importCsv(phones, actor, {
+      ip: request.ip,
+      userAgent: request.headers['user-agent'],
+    });
+  }
+
+  @Delete(':id')
+  @RequirePermissions('campaigns.update')
+  remove(
+    @Param('id', ParseUUIDPipe) id: string,
+    @Body('removalReason') removalReason: string,
+    @CurrentUser() actor: AuthenticatedUser,
+    @Req() request: FastifyRequest,
+  ) {
+    return this.suppressionService.remove(id, removalReason, actor, {
+      ip: request.ip,
+      userAgent: request.headers['user-agent'],
+    });
+  }
+}

apps/api/src/suppression/suppression.module.ts

@@ -0,0 +1,10 @@
+import { Module } from '@nestjs/common';
+import { SuppressionController } from './suppression.controller';
+import { SuppressionService } from './suppression.service';
+
+@Module({
+  controllers: [SuppressionController],
+  providers: [SuppressionService],
+  exports: [SuppressionService],
+})
+export class SuppressionModule {}

apps/api/src/suppression/suppression.service.ts

@@ -0,0 +1,148 @@
+import {
+  BadRequestException,
+  ForbiddenException,
+  Injectable,
+  NotFoundException,
+} from '@nestjs/common';
+import { normalizePhone } from '@b2bcall/shared';
+import { PrismaService } from '../prisma/prisma.service';
+import { AuditService } from '../audit/audit.service';
+import type { RequestContext } from '../auth/auth.service';
+import { AddSuppressionEntryDto } from './dto/add-suppression-entry.dto';
+import { QuerySuppressionDto } from './dto/query-suppression.dto';
+
+@Injectable()
+export class SuppressionService {
+  constructor(
+    private readonly prisma: PrismaService,
+    private readonly audit: AuditService,
+  ) {}
+
+  async query(query: QuerySuppressionDto) {
+    const where = query.search
+      ? { phoneNormalized: { contains: query.search } }
+      : {};
+    const [total, items] = await this.prisma.$transaction([
+      this.prisma.suppressionEntry.count({ where }),
+      this.prisma.suppressionEntry.findMany({
+        where,
+        orderBy: { createdAt: 'desc' },
+        skip: (query.page - 1) * query.pageSize,
+        take: query.pageSize,
+      }),
+    ]);
+    return { items, total, page: query.page, pageSize: query.pageSize };
+  }
+
+  // Verificação obrigatória pré-originação (agente.md seção 29: "CHECK
+  // SUPPRESSION" antes de qualquer Originate). Usado pelo dialer-worker.
+  async isSuppressed(phoneNormalized: string): Promise<boolean> {
+    const entry = await this.prisma.suppressionEntry.findUnique({
+      where: { phoneNormalized },
+    });
+    return entry !== null;
+  }
+
+  async add(
+    dto: AddSuppressionEntryDto,
+    actor: { id: string },
+    ctx: RequestContext,
+  ) {
+    const normalized = normalizePhone(dto.phone);
+    if (!normalized.valid || !normalized.normalized) {
+      throw new BadRequestException(`Telefone inválido: ${normalized.reason}`);
+    }
+
+    const entry = await this.prisma.suppressionEntry.upsert({
+      where: { phoneNormalized: normalized.normalized },
+      create: {
+        phoneNormalized: normalized.normalized,
+        reason: dto.reason,
+        addedById: actor.id,
+      },
+      update: { reason: dto.reason },
+    });
+
+    await this.audit.log({
+      userId: actor.id,
+      action: 'suppression_added',
+      entityType: 'suppression_entry',
+      entityId: entry.id,
+      after: { phone: normalized.normalized, reason: dto.reason },
+      ipAddress: ctx.ip,
+      userAgent: ctx.userAgent,
+    });
+    return entry;
+  }
+
+  async importCsv(
+    phones: string[],
+    actor: { id: string },
+    ctx: RequestContext,
+  ) {
+    let added = 0;
+    let invalid = 0;
+    for (const raw of phones) {
+      const normalized = normalizePhone(raw);
+      if (!normalized.valid || !normalized.normalized) {
+        invalid++;
+        continue;
+      }
+      await this.prisma.suppressionEntry.upsert({
+        where: { phoneNormalized: normalized.normalized },
+        create: {
+          phoneNormalized: normalized.normalized,
+          reason: 'Importação CSV',
+          addedById: actor.id,
+        },
+        update: {},
+      });
+      added++;
+    }
+
+    await this.audit.log({
+      userId: actor.id,
+      action: 'suppression_imported',
+      entityType: 'suppression_entry',
+      after: { added, invalid, total: phones.length },
+      ipAddress: ctx.ip,
+      userAgent: ctx.userAgent,
+    });
+
+    return { added, invalid, total: phones.length };
+  }
+
+  // Remoção exige justificativa e é sempre auditada — nunca silenciosa
+  // (agente.md seção 29: "remover com permissão; informar motivo; auditoria").
+  async remove(
+    id: string,
+    removalReason: string,
+    actor: { id: string },
+    ctx: RequestContext,
+  ) {
+    if (!removalReason || removalReason.trim().length === 0) {
+      throw new ForbiddenException(
+        'É obrigatório informar o motivo da remoção.',
+      );
+    }
+    const entry = await this.prisma.suppressionEntry.findUnique({
+      where: { id },
+    });
+    if (!entry)
+      throw new NotFoundException(
+        'Entrada não encontrada na lista de bloqueio.',
+      );
+
+    await this.prisma.suppressionEntry.delete({ where: { id } });
+    await this.audit.log({
+      userId: actor.id,
+      action: 'suppression_removed',
+      entityType: 'suppression_entry',
+      entityId: id,
+      before: entry,
+      after: { removalReason },
+      ipAddress: ctx.ip,
+      userAgent: ctx.userAgent,
+    });
+  }
+}

packages/database/prisma/migrations/20260827172316_add_campaigns_predictive_dialer/migration.sql

@@ -0,0 +1,206 @@
+-- CreateEnum
+CREATE TYPE "CampaignStatus" AS ENUM ('DRAFT', 'READY', 'RUNNING', 'PAUSED', 'DRAINING', 'STOPPED', 'COMPLETED');
+
+-- CreateEnum
+CREATE TYPE "LeadStatus" AS ENUM ('NEW', 'READY', 'RESERVED', 'DIALING', 'RINGING', 'ANSWERED', 'CONNECTED_AGENT', 'BUSY', 'NO_ANSWER', 'FAILED', 'INVALID', 'VOICEMAIL', 'CALLBACK', 'COMPLETED', 'DO_NOT_CALL', 'MAX_ATTEMPTS');
+
+-- CreateEnum
+CREATE TYPE "LeadImportStatus" AS ENUM ('PROCESSING', 'COMPLETED', 'FAILED');
+
+-- CreateEnum
+CREATE TYPE "CallState" AS ENUM ('CREATED', 'RESERVED', 'ORIGINATING', 'RINGING', 'ANSWERED', 'QUEUED', 'AGENT_CONNECTED', 'COMPLETED', 'FAILED');
+
+-- CreateEnum
+CREATE TYPE "AmdResult" AS ENUM ('HUMAN', 'MACHINE', 'NOT_SURE', 'HANGUP');
+
+-- CreateEnum
+CREATE TYPE "DispositionAction" AS ENUM ('NONE', 'CALLBACK', 'DO_NOT_CALL');
+
+-- CreateTable
+CREATE TABLE "campaigns" (
+    "id" TEXT NOT NULL,
+    "name" TEXT NOT NULL,
+    "description" TEXT,
+    "queue_id" TEXT NOT NULL,
+    "trunk_id" TEXT NOT NULL,
+    "caller_id" TEXT,
+    "context" TEXT NOT NULL DEFAULT 'outbound',
+    "status" "CampaignStatus" NOT NULL DEFAULT 'DRAFT',
+    "start_date" TIMESTAMP(3),
+    "end_date" TIMESTAMP(3),
+    "days_of_week" INTEGER[] DEFAULT ARRAY[1, 2, 3, 4, 5]::INTEGER[],
+    "start_time" TEXT NOT NULL DEFAULT '08:00',
+    "end_time" TEXT NOT NULL DEFAULT '20:00',
+    "timezone" TEXT NOT NULL DEFAULT 'America/Sao_Paulo',
+    "max_cps" INTEGER NOT NULL DEFAULT 2,
+    "max_concurrent_calls" INTEGER NOT NULL DEFAULT 10,
+    "pacing_initial" DOUBLE PRECISION NOT NULL DEFAULT 1.0,
+    "pacing_min" DOUBLE PRECISION NOT NULL DEFAULT 0.5,
+    "pacing_max" DOUBLE PRECISION NOT NULL DEFAULT 3.0,
+    "target_abandon_rate" DOUBLE PRECISION NOT NULL DEFAULT 0.03,
+    "max_wait_for_agent_seconds" INTEGER NOT NULL DEFAULT 30,
+    "ring_timeout_seconds" INTEGER NOT NULL DEFAULT 25,
+    "max_attempts" INTEGER NOT NULL DEFAULT 5,
+    "retry_rules" JSONB NOT NULL DEFAULT '{"BUSY":15,"NO_ANSWER":60,"CONGESTION":5,"FAILED":30}',
+    "amd_enabled" BOOLEAN NOT NULL DEFAULT false,
+    "wrap_up_time_seconds" INTEGER NOT NULL DEFAULT 0,
+    "created_at" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
+    "updated_at" TIMESTAMP(3) NOT NULL,
+
+    CONSTRAINT "campaigns_pkey" PRIMARY KEY ("id")
+);
+
+-- CreateTable
+CREATE TABLE "lead_imports" (
+    "id" TEXT NOT NULL,
+    "campaign_id" TEXT NOT NULL,
+    "filename" TEXT NOT NULL,
+    "status" "LeadImportStatus" NOT NULL DEFAULT 'PROCESSING',
+    "total_rows" INTEGER NOT NULL DEFAULT 0,
+    "valid_rows" INTEGER NOT NULL DEFAULT 0,
+    "invalid_rows" INTEGER NOT NULL DEFAULT 0,
+    "duplicate_rows" INTEGER NOT NULL DEFAULT 0,
+    "rejected_csv" TEXT,
+    "created_by_id" TEXT,
+    "created_at" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
+
+    CONSTRAINT "lead_imports_pkey" PRIMARY KEY ("id")
+);
+
+-- CreateTable
+CREATE TABLE "leads" (
+    "id" TEXT NOT NULL,
+    "campaign_id" TEXT NOT NULL,
+    "import_id" TEXT,
+    "name" TEXT,
+    "phone" TEXT NOT NULL,
+    "phone_normalized" TEXT NOT NULL,
+    "status" "LeadStatus" NOT NULL DEFAULT 'NEW',
+    "attempt_count" INTEGER NOT NULL DEFAULT 0,
+    "last_attempt_at" TIMESTAMP(3),
+    "next_attempt_at" TIMESTAMP(3),
+    "last_result" TEXT,
+    "reserved_at" TIMESTAMP(3),
+    "reserved_by" TEXT,
+    "custom_fields" JSONB,
+    "created_at" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
+    "updated_at" TIMESTAMP(3) NOT NULL,
+
+    CONSTRAINT "leads_pkey" PRIMARY KEY ("id")
+);
+
+-- CreateTable
+CREATE TABLE "dial_attempts" (
+    "id" TEXT NOT NULL,
+    "lead_id" TEXT NOT NULL,
+    "campaign_id" TEXT NOT NULL,
+    "state" "CallState" NOT NULL DEFAULT 'CREATED',
+    "asterisk_unique_id" TEXT,
+    "asterisk_linked_id" TEXT,
+    "called_number" TEXT NOT NULL,
+    "caller_id_used" TEXT,
+    "agent_id" TEXT,
+    "disposition_id" TEXT,
+    "disposition_notes" TEXT,
+    "amd_result" "AmdResult",
+    "hangup_cause" TEXT,
+    "started_at" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
+    "ringing_at" TIMESTAMP(3),
+    "answered_at" TIMESTAMP(3),
+    "queued_at" TIMESTAMP(3),
+    "agent_connected_at" TIMESTAMP(3),
+    "ended_at" TIMESTAMP(3),
+
+    CONSTRAINT "dial_attempts_pkey" PRIMARY KEY ("id")
+);
+
+-- CreateTable
+CREATE TABLE "call_dispositions" (
+    "id" TEXT NOT NULL,
+    "name" TEXT NOT NULL,
+    "code" TEXT NOT NULL,
+    "description" TEXT,
+    "action" "DispositionAction" NOT NULL DEFAULT 'NONE',
+    "active" BOOLEAN NOT NULL DEFAULT true,
+    "created_at" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
+    "updated_at" TIMESTAMP(3) NOT NULL,
+
+    CONSTRAINT "call_dispositions_pkey" PRIMARY KEY ("id")
+);
+
+-- CreateTable
+CREATE TABLE "call_callbacks" (
+    "id" TEXT NOT NULL,
+    "lead_id" TEXT NOT NULL,
+    "campaign_id" TEXT NOT NULL,
+    "preferred_agent_id" TEXT,
+    "scheduled_at" TIMESTAMP(3) NOT NULL,
+    "timezone" TEXT NOT NULL DEFAULT 'America/Sao_Paulo',
+    "notes" TEXT,
+    "completed" BOOLEAN NOT NULL DEFAULT false,
+    "created_at" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
+
+    CONSTRAINT "call_callbacks_pkey" PRIMARY KEY ("id")
+);
+
+-- CreateTable
+CREATE TABLE "suppression_list" (
+    "id" TEXT NOT NULL,
+    "phone_normalized" TEXT NOT NULL,
+    "reason" TEXT,
+    "added_by_id" TEXT,
+    "created_at" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
+
+    CONSTRAINT "suppression_list_pkey" PRIMARY KEY ("id")
+);
+
+-- CreateIndex
+CREATE UNIQUE INDEX "campaigns_name_key" ON "campaigns"("name");
+
+-- CreateIndex
+CREATE INDEX "leads_campaign_id_status_next_attempt_at_idx" ON "leads"("campaign_id", "status", "next_attempt_at");
+
+-- CreateIndex
+CREATE INDEX "leads_phone_normalized_idx" ON "leads"("phone_normalized");
+
+-- CreateIndex
+CREATE UNIQUE INDEX "dial_attempts_asterisk_unique_id_key" ON "dial_attempts"("asterisk_unique_id");
+
+-- CreateIndex
+CREATE INDEX "dial_attempts_campaign_id_state_idx" ON "dial_attempts"("campaign_id", "state");
+
+-- CreateIndex
+CREATE INDEX "dial_attempts_lead_id_idx" ON "dial_attempts"("lead_id");
+
+-- CreateIndex
+CREATE UNIQUE INDEX "call_dispositions_code_key" ON "call_dispositions"("code");
+
+-- CreateIndex
+CREATE INDEX "call_callbacks_scheduled_at_completed_idx" ON "call_callbacks"("scheduled_at", "completed");
+
+-- CreateIndex
+CREATE UNIQUE INDEX "suppression_list_phone_normalized_key" ON "suppression_list"("phone_normalized");
+
+-- AddForeignKey
+ALTER TABLE "lead_imports" ADD CONSTRAINT "lead_imports_campaign_id_fkey" FOREIGN KEY ("campaign_id") REFERENCES "campaigns"("id") ON DELETE CASCADE ON UPDATE CASCADE;
+
+-- AddForeignKey
+ALTER TABLE "leads" ADD CONSTRAINT "leads_campaign_id_fkey" FOREIGN KEY ("campaign_id") REFERENCES "campaigns"("id") ON DELETE CASCADE ON UPDATE CASCADE;
+
+-- AddForeignKey
+ALTER TABLE "leads" ADD CONSTRAINT "leads_import_id_fkey" FOREIGN KEY ("import_id") REFERENCES "lead_imports"("id") ON DELETE SET NULL ON UPDATE CASCADE;
+
+-- AddForeignKey
+ALTER TABLE "dial_attempts" ADD CONSTRAINT "dial_attempts_lead_id_fkey" FOREIGN KEY ("lead_id") REFERENCES "leads"("id") ON DELETE CASCADE ON UPDATE CASCADE;
+
+-- AddForeignKey
+ALTER TABLE "dial_attempts" ADD CONSTRAINT "dial_attempts_campaign_id_fkey" FOREIGN KEY ("campaign_id") REFERENCES "campaigns"("id") ON DELETE CASCADE ON UPDATE CASCADE;
+
+-- AddForeignKey
+ALTER TABLE "dial_attempts" ADD CONSTRAINT "dial_attempts_disposition_id_fkey" FOREIGN KEY ("disposition_id") REFERENCES "call_dispositions"("id") ON DELETE SET NULL ON UPDATE CASCADE;
+
+-- AddForeignKey
+ALTER TABLE "call_callbacks" ADD CONSTRAINT "call_callbacks_lead_id_fkey" FOREIGN KEY ("lead_id") REFERENCES "leads"("id") ON DELETE CASCADE ON UPDATE CASCADE;
+
+-- AddForeignKey
+ALTER TABLE "call_callbacks" ADD CONSTRAINT "call_callbacks_campaign_id_fkey" FOREIGN KEY ("campaign_id") REFERENCES "campaigns"("id") ON DELETE CASCADE ON UPDATE CASCADE;

packages/database/prisma/migrations/20260827173012_add_campaign_relations/migration.sql

@@ -0,0 +1,5 @@
+-- AddForeignKey
+ALTER TABLE "campaigns" ADD CONSTRAINT "campaigns_queue_id_fkey" FOREIGN KEY ("queue_id") REFERENCES "queues"("id") ON DELETE RESTRICT ON UPDATE CASCADE;
+
+-- AddForeignKey
+ALTER TABLE "campaigns" ADD CONSTRAINT "campaigns_trunk_id_fkey" FOREIGN KEY ("trunk_id") REFERENCES "trunks"("id") ON DELETE RESTRICT ON UPDATE CASCADE;

packages/database/prisma/schema.prisma

@@ -180,6 +180,8 @@ model Trunk {
   createdAt       DateTime  @default(now()) @map("created_at")
   updatedAt       DateTime  @updatedAt @map("updated_at")
 
+  campaigns Campaign[]
+
   @@map("trunks")
 }
 
@@ -290,6 +292,7 @@ model Queue {
   updatedAt      DateTime      @updatedAt @map("updated_at")
 
   members   QueueMember[]
+  campaigns Campaign[]
 
   @@map("queues")
 }
@@ -394,3 +397,241 @@ model AgentPauseEvent {
   @@index([agentId, endedAt])
   @@map("agent_pause_events")
 }
+
+// ===========================================================================
+// Fase 6 — Campanhas e Discador Preditivo. Núcleo mais crítico do sistema
+// (agente.md seção 30). O Asterisk nunca é fonte de verdade para este
+// domínio (seção 97) — todo o estado vive aqui.
+// ===========================================================================
+
+enum CampaignStatus {
+  DRAFT
+  READY
+  RUNNING
+  PAUSED
+  DRAINING
+  STOPPED
+  COMPLETED
+}
+
+model Campaign {
+  id          String         @id @default(uuid())
+  name        String         @unique
+  description String?
+  queueId     String         @map("queue_id")
+  trunkId     String         @map("trunk_id")
+  callerId    String?        @map("caller_id")
+  context     String         @default("outbound")
+  status      CampaignStatus @default(DRAFT)
+
+  startDate DateTime? @map("start_date")
+  endDate   DateTime? @map("end_date")
+  // 0=domingo .. 6=sábado (ISO-like, mas com domingo em 0 por simplicidade
+  // de exibição em pt-BR). Vazio = todos os dias.
+  daysOfWeek Int[]    @default([1, 2, 3, 4, 5]) @map("days_of_week")
+  startTime  String   @default("08:00") @map("start_time")
+  endTime    String   @default("20:00") @map("end_time")
+  timezone   String   @default("America/Sao_Paulo")
+
+  maxCps                 Int   @default(2) @map("max_cps")
+  maxConcurrentCalls      Int   @default(10) @map("max_concurrent_calls")
+  pacingInitial           Float @default(1.0) @map("pacing_initial")
+  pacingMin               Float @default(0.5) @map("pacing_min")
+  pacingMax               Float @default(3.0) @map("pacing_max")
+  targetAbandonRate       Float @default(0.03) @map("target_abandon_rate")
+  maxWaitForAgentSeconds  Int   @default(30) @map("max_wait_for_agent_seconds")
+  ringTimeoutSeconds      Int   @default(25) @map("ring_timeout_seconds")
+  maxAttempts             Int   @default(5) @map("max_attempts")
+  // Minutos de espera até nova tentativa por causa de encerramento.
+  // Default reflete agente.md seção 79.
+  retryRules Json @default("{\"BUSY\":15,\"NO_ANSWER\":60,\"CONGESTION\":5,\"FAILED\":30}") @map("retry_rules")
+
+  amdEnabled Boolean @default(false) @map("amd_enabled")
+  wrapUpTimeSeconds Int @default(0) @map("wrap_up_time_seconds")
+
+  createdAt DateTime @default(now()) @map("created_at")
+  updatedAt DateTime @updatedAt @map("updated_at")
+
+  queue     Queue         @relation(fields: [queueId], references: [id], onDelete: Restrict)
+  trunk     Trunk         @relation(fields: [trunkId], references: [id], onDelete: Restrict)
+  leads     Lead[]
+  imports   LeadImport[]
+  attempts  DialAttempt[]
+  callbacks Callback[]
+
+  @@map("campaigns")
+}
+
+enum LeadStatus {
+  NEW
+  READY
+  RESERVED
+  DIALING
+  RINGING
+  ANSWERED
+  CONNECTED_AGENT
+  BUSY
+  NO_ANSWER
+  FAILED
+  INVALID
+  VOICEMAIL
+  CALLBACK
+  COMPLETED
+  DO_NOT_CALL
+  MAX_ATTEMPTS
+}
+
+enum LeadImportStatus {
+  PROCESSING
+  COMPLETED
+  FAILED
+}
+
+model LeadImport {
+  id            String           @id @default(uuid())
+  campaignId    String           @map("campaign_id")
+  filename      String
+  status        LeadImportStatus @default(PROCESSING)
+  totalRows     Int              @default(0) @map("total_rows")
+  validRows     Int              @default(0) @map("valid_rows")
+  invalidRows   Int              @default(0) @map("invalid_rows")
+  duplicateRows Int              @default(0) @map("duplicate_rows")
+  rejectedCsv   String?          @map("rejected_csv")
+  createdById   String?          @map("created_by_id")
+  createdAt     DateTime         @default(now()) @map("created_at")
+
+  campaign Campaign @relation(fields: [campaignId], references: [id], onDelete: Cascade)
+  leads    Lead[]
+
+  @@map("lead_imports")
+}
+
+model Lead {
+  id               String     @id @default(uuid())
+  campaignId       String     @map("campaign_id")
+  importId         String?    @map("import_id")
+  name             String?
+  phone            String
+  phoneNormalized  String     @map("phone_normalized")
+  status           LeadStatus @default(NEW)
+  attemptCount     Int        @default(0) @map("attempt_count")
+  lastAttemptAt    DateTime?  @map("last_attempt_at")
+  nextAttemptAt    DateTime?  @map("next_attempt_at")
+  lastResult       String?    @map("last_result")
+  reservedAt       DateTime?  @map("reserved_at")
+  reservedBy       String?    @map("reserved_by")
+  customFields     Json?      @map("custom_fields")
+  createdAt        DateTime   @default(now()) @map("created_at")
+  updatedAt        DateTime   @updatedAt @map("updated_at")
+
+  campaign Campaign    @relation(fields: [campaignId], references: [id], onDelete: Cascade)
+  import   LeadImport? @relation(fields: [importId], references: [id], onDelete: SetNull)
+  attempts DialAttempt[]
+  callbacks Callback[]
+
+  @@index([campaignId, status, nextAttemptAt])
+  @@index([phoneNormalized])
+  @@map("leads")
+}
+
+enum CallState {
+  CREATED
+  RESERVED
+  ORIGINATING
+  RINGING
+  ANSWERED
+  QUEUED
+  AGENT_CONNECTED
+  COMPLETED
+  FAILED
+}
+
+enum AmdResult {
+  HUMAN
+  MACHINE
+  NOT_SURE
+  HANGUP
+}
+
+// Tentativa de discagem — também a "chamada" em si (agente.md seção 36:
+// "criar chamadas como state machine"). attempt_id é o próprio id, nunca o
+// UNIQUEID do Asterisk (seção 97: "não utilize UNIQUEID como PK de negócio").
+model DialAttempt {
+  id                String     @id @default(uuid())
+  leadId            String     @map("lead_id")
+  campaignId        String     @map("campaign_id")
+  state             CallState  @default(CREATED)
+  asteriskUniqueId  String?    @unique @map("asterisk_unique_id")
+  asteriskLinkedId  String?    @map("asterisk_linked_id")
+  calledNumber      String     @map("called_number")
+  callerIdUsed      String?    @map("caller_id_used")
+  agentId           String?    @map("agent_id")
+  dispositionId     String?    @map("disposition_id")
+  dispositionNotes  String?    @map("disposition_notes")
+  amdResult         AmdResult? @map("amd_result")
+  hangupCause       String?    @map("hangup_cause")
+
+  startedAt        DateTime  @default(now()) @map("started_at")
+  ringingAt        DateTime? @map("ringing_at")
+  answeredAt       DateTime? @map("answered_at")
+  queuedAt         DateTime? @map("queued_at")
+  agentConnectedAt DateTime? @map("agent_connected_at")
+  endedAt          DateTime? @map("ended_at")
+
+  lead        Lead             @relation(fields: [leadId], references: [id], onDelete: Cascade)
+  campaign    Campaign         @relation(fields: [campaignId], references: [id], onDelete: Cascade)
+  disposition CallDisposition? @relation(fields: [dispositionId], references: [id], onDelete: SetNull)
+
+  @@index([campaignId, state])
+  @@index([leadId])
+  @@map("dial_attempts")
+}
+
+enum DispositionAction {
+  NONE
+  CALLBACK
+  DO_NOT_CALL
+}
+
+model CallDisposition {
+  id          String            @id @default(uuid())
+  name        String
+  code        String            @unique
+  description String?
+  action      DispositionAction @default(NONE)
+  active      Boolean           @default(true)
+  createdAt   DateTime          @default(now()) @map("created_at")
+  updatedAt   DateTime          @updatedAt @map("updated_at")
+
+  attempts DialAttempt[]
+
+  @@map("call_dispositions")
+}
+
+model Callback {
+  id           String    @id @default(uuid())
+  leadId       String    @map("lead_id")
+  campaignId   String    @map("campaign_id")
+  preferredAgentId String? @map("preferred_agent_id")
+  scheduledAt  DateTime  @map("scheduled_at")
+  timezone     String    @default("America/Sao_Paulo")
+  notes        String?
+  completed    Boolean   @default(false)
+  createdAt    DateTime  @default(now()) @map("created_at")
+
+  lead     Lead     @relation(fields: [leadId], references: [id], onDelete: Cascade)
+  campaign Campaign @relation(fields: [campaignId], references: [id], onDelete: Cascade)
+
+  @@index([scheduledAt, completed])
+  @@map("call_callbacks")
+}
+
+model SuppressionEntry {
+  id              String   @id @default(uuid())
+  phoneNormalized String   @unique @map("phone_normalized")
+  reason          String?
+  addedById       String?  @map("added_by_id")
+  createdAt       DateTime @default(now()) @map("created_at")
+
+  @@map("suppression_list")
+}

packages/shared/src/index.ts

@@ -1,3 +1,4 @@
 export * from './permissions';
 export * from './generate-password';
 export * from './secret-crypto';
+export * from './phone-normalization';

packages/shared/src/phone-normalization.ts

@@ -0,0 +1,56 @@
+// Normalização de telefone dedicada (agente.md seção 28) — nunca espalhar
+// regex de telefone pelo resto do código. Formato normalizado: E.164
+// (+55DDDNUMERO), já preparando suporte internacional futuro (basta
+// adicionar outros ramos de país aqui, sem tocar em quem consome isso).
+
+export interface PhoneNormalizationResult {
+  original: string;
+  normalized: string | null;
+  valid: boolean;
+  reason?: string;
+}
+
+export function normalizeBrazilianPhone(raw: string): PhoneNormalizationResult {
+  const digits = (raw ?? '').replace(/\D/g, '');
+  if (!digits) {
+    return { original: raw, normalized: null, valid: false, reason: 'Telefone vazio' };
+  }
+
+  let national = digits;
+  if (national.startsWith('55') && (national.length === 12 || national.length === 13)) {
+    national = national.slice(2);
+  } else if (national.startsWith('0') && national.length > 10) {
+    national = national.replace(/^0+/, '');
+  }
+
+  if (national.length !== 10 && national.length !== 11) {
+    return {
+      original: raw,
+      normalized: null,
+      valid: false,
+      reason: `Quantidade de dígitos inválida (${national.length}), esperado 10 ou 11`,
+    };
+  }
+
+  const ddd = Number(national.slice(0, 2));
+  if (ddd < 11 || ddd > 99) {
+    return { original: raw, normalized: null, valid: false, reason: `DDD inválido (${national.slice(0, 2)})` };
+  }
+
+  const subscriberNumber = national.slice(2);
+  if (national.length === 11 && subscriberNumber[0] !== '9') {
+    return {
+      original: raw,
+      normalized: null,
+      valid: false,
+      reason: 'Número de celular com 11 dígitos deve começar com 9',
+    };
+  }
+
+  return { original: raw, normalized: `+55${national}`, valid: true };
+}
+
+// Ponto único de entrada — troca de país/estratégia acontece só aqui.
+export function normalizePhone(raw: string): PhoneNormalizationResult {
+  return normalizeBrazilianPhone(raw);
+}

pnpm-lock.yaml

@@ -25,6 +25,9 @@ importers:
       '@fastify/helmet':
         specifier: ^13.0.1
         version: 13.1.1
+      '@fastify/multipart':
+        specifier: ^9.0.3
+        version: 9.4.0
       '@fastify/static':
         specifier: ^8.0.4
         version: 8.3.0
@@ -64,6 +67,12 @@ importers:
       class-validator:
         specifier: ^0.14.2
         version: 0.14.4
+      csv-parse:
+        specifier: ^5.6.0
+        version: 5.6.0
+      csv-stringify:
+        specifier: ^6.5.2
+        version: 6.8.3
       fastify:
         specifier: ^5.2.1
         version: 5.11.3
@@ -489,12 +498,18 @@ packages:
   '@fastify/ajv-compiler@4.0.6':
     resolution: {integrity: sha512-NtuzM0SfaMJbGlnjr9LWQUN5LzgSrbB8tf/wRZNas+4E1O/Nmzl53e7ruT61HDZyRCJGC6FxIogmNZO1c5ETBA==}
 
+  '@fastify/busboy@3.2.2':
+    resolution: {integrity: sha512-yXSS27qPExaXeuLvMRMXOLtpipzfQYNjG3FkunDWKGfMYjKuhFXko9CVzqxm8jcF+lmtS9Fd89QNdh9XDjnbNg==}
+
   '@fastify/cookie@11.1.2':
     resolution: {integrity: sha512-Dtrpk/YOGUsbRMvP/8ZqPpwnMRv0qSqodFdoQ2B589Obc7jw4s4Qla+cV72Bsm7WsZJnqlYFX/i7uSBq0xzg6g==}
 
   '@fastify/cors@11.3.0':
     resolution: {integrity: sha512-ggQGua+xHv1MvePbPr0v//xLYEsCXbWspquXCJS9Ot5YoRXq8J8ZWzHnxDBVnbtXosvistXo6LtNzOJswf64Fw==}
 
+  '@fastify/deepmerge@3.2.1':
+    resolution: {integrity: sha512-N5Oqvltoa2r9z1tbx4xjky0oRR60v+T47Ic4J1ukoVQcptLOrIdRnCSdTGmOmajZuHVKlTnfcmrjyqsGEW1ztA==}
+
   '@fastify/error@4.2.0':
     resolution: {integrity: sha512-RSo3sVDXfHskiBZKBPRgnQTtIqpi/7zhJOEmAxCiBcM7d0uwdGdxLlsCaLzGs8v8NnxIRlfG0N51p5yFaOentQ==}
 
@@ -513,6 +528,9 @@ packages:
   '@fastify/merge-json-schemas@0.2.1':
     resolution: {integrity: sha512-OA3KGBCy6KtIvLf8DINC5880o5iBlDX4SxzLQS8HorJAbqluzLRn80UXU0bxZn7UOFhFgpRJDasfwn9nG4FG4A==}
 
+  '@fastify/multipart@9.4.0':
+    resolution: {integrity: sha512-Z404bzZeLSXTBmp/trCBuoVFX28pM7rhv849Q5TsbTFZHuk1lc4QjQITTPK92DKVpXmNtJXeHSSc7GYvqFpxAQ==}
+
   '@fastify/proxy-addr@5.1.0':
     resolution: {integrity: sha512-INS+6gh91cLUjB+PVHfu1UqcB76Sqtpyp7bnL+FYojhjygvOPA9ctiD/JDKsyD9Xgu4hUhCSJBPig/w7duNajw==}
 
@@ -1813,6 +1831,12 @@ packages:
     resolution: {integrity: sha512-uV2QOWP2nWzsy2aMp8aRibhi9dlzF5Hgh5SHaB9OiTGEyDTiJJyx0uy51QXdyWbtAHNua4XJzUKca3OzKUd3vA==}
     engines: {node: '>= 8'}
 
+  csv-parse@5.6.0:
+    resolution: {integrity: sha512-l3nz3euub2QMg5ouu5U09Ew9Wf6/wQ8I++ch1loQ0ljmzhmfZYrH9fflS22i/PQEvsPvxCwxgz5q7UB8K1JO4Q==}
+
+  csv-stringify@6.8.3:
+    resolution: {integrity: sha512-gIeSCvq5F4VtXV3naV3VAewLhBkiZBz+PPhTOA8H3Y8h/ELa+R1ml0GZck/4/Nzo9ep2lvOluilJ6MJlbZsKMA==}
+
   debug@4.4.3:
     resolution: {integrity: sha512-RGwwWnwQvkVfavKVt22FGLw+xYSdzARwm0ru6DhTVA3umU5hZc28V3kO4stgYryrTlLpuvgI9GiijltAjNbcqA==}
     engines: {node: '>=6.0'}
@@ -3904,6 +3928,8 @@ snapshots:
       ajv-formats: 3.0.1(ajv@8.20.0)
       fast-uri: 4.1.3
 
+  '@fastify/busboy@3.2.2': {}
+
   '@fastify/cookie@11.1.2':
     dependencies:
       cookie: 2.0.1
@@ -3914,6 +3940,8 @@ snapshots:
       fastify-plugin: 6.0.0
       toad-cache: 3.7.4
 
+  '@fastify/deepmerge@3.2.1': {}
+
   '@fastify/error@4.2.0': {}
 
   '@fastify/fast-json-stringify-compiler@5.1.0':
@@ -3936,6 +3964,14 @@ snapshots:
     dependencies:
       dequal: 2.0.3
 
+  '@fastify/multipart@9.4.0':
+    dependencies:
+      '@fastify/busboy': 3.2.2
+      '@fastify/deepmerge': 3.2.1
+      '@fastify/error': 4.2.0
+      fastify-plugin: 5.1.0
+      secure-json-parse: 4.1.0
+
   '@fastify/proxy-addr@5.1.0':
     dependencies:
       '@fastify/forwarded': 3.0.2
@@ -5354,6 +5390,10 @@ snapshots:
       shebang-command: 2.0.0
       which: 2.0.2
 
+  csv-parse@5.6.0: {}
+
+  csv-stringify@6.8.3: {}
+
   debug@4.4.3(supports-color@8.1.1):
     dependencies:
       ms: 2.1.3