feat(entitlements,campaigns): plans/quotas + campanhas, leads, lista de bloqueio

Fecha duas fases: Plans/Entitlements (agente.md secao 56-62), que tinha ficado pra trás desde o inicio, e Campanhas/Leads/Lista de Bloqueio (secao 63-71). ## Plans/Entitlements A ordem de implementacao da propria especificacao (secao 232) coloca Plans/Entitlements logo depois de PostgreSQL RLS, bem antes de FreeSWITCH — mas o build seguiu direto sem essa peca, e toda fase desde entao documentou "quota depende de Plans/Entitlements" como pendencia (EXTENSIONS.md, TRUNKS.md, AGENTS.md, QUEUES.md, agora todas atualizadas). Fechado agora porque Campanhas precisa de max_campaigns e o proximo CPS Limiter vai precisar de max_cps/max_concurrent_calls. - plans: catalogo compartilhado entre tenants (sem RLS, nao e' tenant- scoped) com todos os campos de entitlement da secao 56. Campo de limite null = "sem limite", nunca "sem plano" — tenants.plan_id e' obrigatorio, nunca null (secao 56: nao espalhar `if plan == PRO` pelo codigo). - Migration hand-escrita: cria plans, insere seed "trial", faz backfill de plan_id pros tenants ja existentes, so' depois torna NOT NULL (Postgres nao deixa NOT NULL sem default em tabela nao-vazia). - packages/entitlements (pacote novo): assertQuota/assertFeatureEnabled, erros mapeados pra 403 no DomainExceptionFilter. - Retrofit em Extensions/Trunks/Agents/Queues: contam linhas ativas e checam quota antes de criar. ## Campanhas, Leads, Lista de Bloqueio Deliberadamente so' o modelo/CRUD/maquina de estados — o motor que de fato origina chamadas (PredictiveDialerEngine, secao 72-86: dados em tempo real, EWMA, CPS distribuido, reserva atomica de lead, lock de campanha, bgapi originate, controle de abandono, retry) e' um sistema grande o suficiente pra merecer fase propria (secao 72: "nao e' so' `for lead -> originate`"). - campaigns/leads/suppression_entries (tenant-scoped, RLS). - Maquina de estados da campanha (secao 64-66): start/pause/drain/stop com tabela de transicoes validas — transicao invalida retorna 400, nunca ignora silenciosamente. Apagar bloqueado enquanto RUNNING/DRAINING. - packages/shared/src/phone.ts (secao 70): normalizacao dedicada, preparada pra E.164 completo, so' BR implementado. - Importacao CSV em batches de 1000 (secao 69): detecta duplicado (dentro do CSV + contra leads existentes), checa lista de bloqueio (importa como DO_NOT_CALL, nao descarta), retorna {total, valid, invalid, duplicates, imported, suppressed}. - Lista de bloqueio (secao 71): CRUD tenant-scoped. Verificado ponta a ponta: campanha com queueId/trunkId invalido e pacingMin > pacingMax rejeitados; CSV de 5 linhas (1 invalida, 1 duplicada, 1 bloqueada) importado corretamente; start->pause->drain->stop e transicoes invalidas todas corretas; 3a campanha rejeitada por quota (max_campaigns=2 do plano trial); 6a extensao rejeitada por quota (max_extensions=5). Suites de teste existentes (tenant-isolation, auth) atualizadas pro novo Tenant.planId obrigatorio e passando. typecheck do workspace inteiro limpo. Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01X1HxY46WGU4G1zmVDNKcWw
2026-08-28 12:26:47 -03:00
parent f051fe3162
commit 7b62ad3d82
35 changed files with 1674 additions and 13 deletions
--- a/TODO.md
+++ b/TODO.md
@@ -272,8 +272,57 @@
 - [ ] TME/TMA/Service Level/Abandon Rate — dependem de CDR (fase futura)
 - [ ] Snapshot/reconciliação ao reconectar o WebSocket

-## PHASE 14+ — ver `agente.md` seções 56 em diante (Predictive Dialer,
-Recordings, AI, Billing, Frontend, Reports, Security, Tests)
+## PHASE 14 — Plans/Entitlements (agente.md secao 56-62)
+- [x] Fase que tinha ficado pra trás: a ordem de implementação (secao 232)
+      coloca Plans/Entitlements logo depois de PostgreSQL RLS, bem antes de
+      FreeSWITCH — mas o build seguiu direto sem essa peça. Toda fase desde
+      então documentou "quota depende de Plans/Entitlements" como
+      pendência. Fechado agora, antes de Campanhas (que dependem de
+      `max_campaigns`) e do CPS Limiter (que vai depender de `max_cps`)
+- [x] `plans` (catálogo compartilhado, sem RLS — não é tenant-scoped) +
+      `tenants.plan_id` obrigatório (nunca null: campo de limite null =
+      "sem limite", nunca "sem plano", agente.md secao 56)
+- [x] Migration hand-escrita: cria `plans`, insere seed "trial", faz
+      backfill de `plan_id` pros tenants existentes, só depois `NOT NULL`
+      (Postgres não deixa `NOT NULL` sem default em tabela não-vazia)
+- [x] `packages/entitlements` (pacote novo): `assertQuota`/
+      `assertFeatureEnabled`, erros mapeados pra 403 no
+      `DomainExceptionFilter`
+- [x] Retrofit nos controllers existentes: Extensions/Trunks/Agents/Queues
+      agora contam linhas ativas e checam quota antes de criar
+- [x] Testado ponta a ponta: 5 extensões OK (limite do trial), 6a rejeitada
+      com 403 "Quota excedida: maxExtensions (limite do plano: 5)"
+
+## PHASE 15 — Campanhas, Leads, Lista de Bloqueio (agente.md secao 63-71)
+- [x] `campaigns`/`leads`/`suppression_entries` (tenant-scoped, RLS) — só
+      modelo/CRUD/máquina de estados; o motor que origina chamadas de
+      verdade (PredictiveDialerEngine) é uma fase à parte, deliberadamente
+      não implementada aqui (agente.md secao 72: "não é só `for lead ->
+      originate`")
+- [x] Máquina de estados da campanha (secao 64-66): start/pause/drain/stop
+      com tabela de transições válidas — tentar uma transição inválida
+      (ex.: pause numa DRAFT) retorna 400, nunca ignora silenciosamente
+- [x] `packages/shared/src/phone.ts` (secao 70): normalização dedicada,
+      preparada pra E.164 completo, só BR implementado por enquanto
+- [x] Importação CSV em batches de 1000 (secao 69): detecta duplicado
+      (dentro do CSV + contra leads já existentes), checa lista de
+      bloqueio (importa como DO_NOT_CALL, não descarta), retorna resumo
+      {total, valid, invalid, duplicates, imported, suppressed}
+- [x] Lista de bloqueio (secao 71): CRUD tenant-scoped
+- [x] Testado ponta a ponta: campanha com queueId/trunkId inválido
+      rejeitada, pacingMin > pacingMax rejeitado, CSV de 5 linhas (1
+      inválida, 1 duplicada, 1 bloqueada) importado corretamente,
+      start->pause->drain->stop e transições inválidas todas corretas,
+      3a campanha rejeitada por quota (max_campaigns=2 do plano trial)
+- [ ] `PredictiveDialerEngine` (secao 72-86) — dados em tempo real, EWMA,
+      CPS distribuído, reserva atômica de lead, lock de campanha,
+      originate via bgapi, state machine da chamada, controle de abandono,
+      retry — fase própria, não iniciada
+- [ ] Wizard visual de importação (upload de arquivo) — fase Frontend
+- [ ] Relatório de campanha (secao 160) — depende de CDR
+
+## PHASE 16+ — ver `agente.md` seções 72 em diante (Predictive Dialer Engine,
+CDR, Recordings, AI, Billing, Frontend, Reports, Security, Tests)

 ---

--- a/apps/api/package.json
+++ b/apps/api/package.json
@@ -11,6 +11,7 @@
  "dependencies": {
    "@b2bcall/auth": "workspace:*",
    "@b2bcall/database": "workspace:*",
+    "@b2bcall/entitlements": "workspace:*",
    "@b2bcall/shared": "workspace:*",
    "@b2bcall/telephony": "workspace:*",
    "@fastify/cors": "11.3.0",
--- a/apps/api/src/agents/agents.controller.ts
+++ b/apps/api/src/agents/agents.controller.ts
@@ -12,6 +12,7 @@ import {
 } from "@nestjs/common";
 import { getPrismaClient, withTenantContext } from "@b2bcall/database";
 import { recordAuditEvent, type AccessTokenClaims } from "@b2bcall/auth";
+import { assertQuota } from "@b2bcall/entitlements";
 import { JwtAuthGuard } from "../common/guards/jwt-auth.guard";
 import { PermissionGuard } from "../common/guards/permission.guard";
 import { RequirePermission } from "../common/decorators/require-permission.decorator";
@@ -30,6 +31,11 @@ export class AgentsController {
    const prisma = getPrismaClient();
    const tenantId = user.tenantId!;

+    const activeCount = await withTenantContext(prisma, tenantId, (tx) =>
+      tx.agent.count({ where: { tenantId, deletedAt: null } }),
+    );
+    await assertQuota(tenantId, "maxAgents", activeCount);
+
    const agent = await withTenantContext(prisma, tenantId, (tx) =>
      tx.agent.create({
        data: {
--- a/apps/api/src/app.module.ts
+++ b/apps/api/src/app.module.ts
@@ -8,6 +8,9 @@ import { QueuesModule } from "./queues/queues.module";
 import { AgentsModule } from "./agents/agents.module";
 import { PauseReasonsModule } from "./pause-reasons/pause-reasons.module";
 import { RealtimeModule } from "./realtime/realtime.module";
+import { CampaignsModule } from "./campaigns/campaigns.module";
+import { LeadsModule } from "./leads/leads.module";
+import { SuppressionModule } from "./suppression/suppression.module";

@Module({
  imports: [
@@ -20,6 +23,9 @@ import { RealtimeModule } from "./realtime/realtime.module";
    AgentsModule,
    PauseReasonsModule,
    RealtimeModule,
+    CampaignsModule,
+    LeadsModule,
+    SuppressionModule,
  ],
 })
 export class AppModule {}
--- a/apps/api/src/campaigns/campaigns.controller.ts
+++ b/apps/api/src/campaigns/campaigns.controller.ts
@@ -0,0 +1,223 @@
+import {
+  BadRequestException,
+  Body,
+  Controller,
+  Delete,
+  Get,
+  HttpCode,
+  HttpStatus,
+  NotFoundException,
+  Param,
+  Post,
+  UseGuards,
+} from "@nestjs/common";
+import { getPrismaClient, withTenantContext, type CampaignStatus } from "@b2bcall/database";
+import { recordAuditEvent, type AccessTokenClaims } from "@b2bcall/auth";
+import { assertQuota } from "@b2bcall/entitlements";
+import { JwtAuthGuard } from "../common/guards/jwt-auth.guard";
+import { PermissionGuard } from "../common/guards/permission.guard";
+import { RequirePermission } from "../common/decorators/require-permission.decorator";
+import { CurrentUser } from "../common/decorators/current-user.decorator";
+import { CreateCampaignDto } from "./dto/create-campaign.dto";
+
+/**
+ * Transições de status válidas (agente.md secao 64-66). O motor que de fato
+ * origina chamadas em RUNNING (PredictiveDialerEngine) é uma fase à parte —
+ * aqui só a máquina de estados e o CRUD.
+ */
+const ALLOWED_TRANSITIONS: Record<string, CampaignStatus[]> = {
+  start: ["DRAFT", "READY", "PAUSED", "WAITING_SCHEDULE"],
+  pause: ["RUNNING"],
+  drain: ["RUNNING", "PAUSED"],
+  stop: ["DRAFT", "READY", "WAITING_SCHEDULE", "RUNNING", "PAUSED", "DRAINING"],
+};
+
+const TARGET_STATUS: Record<string, CampaignStatus> = {
+  start: "RUNNING",
+  pause: "PAUSED",
+  drain: "DRAINING",
+  stop: "STOPPED",
+};
+
+@UseGuards(JwtAuthGuard, PermissionGuard)
+@Controller("campaigns")
+export class CampaignsController {
+  @RequirePermission("campaigns.create")
+  @Post()
+  async create(@CurrentUser() user: AccessTokenClaims, @Body() dto: CreateCampaignDto) {
+    const prisma = getPrismaClient();
+    const tenantId = user.tenantId!;
+
+    const activeCount = await withTenantContext(prisma, tenantId, (tx) =>
+      tx.campaign.count({ where: { tenantId, deletedAt: null } }),
+    );
+    await assertQuota(tenantId, "maxCampaigns", activeCount);
+
+    const [queue, trunk] = await withTenantContext(prisma, tenantId, (tx) =>
+      Promise.all([
+        tx.queue.findFirst({ where: { id: dto.queueId, tenantId, deletedAt: null } }),
+        tx.trunk.findFirst({ where: { id: dto.trunkId, tenantId, deletedAt: null } }),
+      ]),
+    );
+    if (!queue) throw new BadRequestException("Fila nao encontrada neste tenant");
+    if (!trunk) throw new BadRequestException("Tronco nao encontrado neste tenant");
+
+    if (dto.pacingMin !== undefined && dto.pacingMax !== undefined && dto.pacingMin > dto.pacingMax) {
+      throw new BadRequestException("pacingMin nao pode ser maior que pacingMax");
+    }
+
+    const campaign = await withTenantContext(prisma, tenantId, (tx) =>
+      tx.campaign.create({
+        data: {
+          tenantId,
+          name: dto.name,
+          description: dto.description,
+          queueId: dto.queueId,
+          trunkId: dto.trunkId,
+          callerIdName: dto.callerIdName,
+          callerIdNumber: dto.callerIdNumber,
+          timezone: dto.timezone ?? "America/Sao_Paulo",
+          startDate: dto.startDate,
+          endDate: dto.endDate,
+          daysOfWeek: dto.daysOfWeek ?? [],
+          startTime: dto.startTime,
+          endTime: dto.endTime,
+          maxCps: dto.maxCps,
+          maxConcurrentCalls: dto.maxConcurrentCalls,
+          pacingInitial: dto.pacingInitial ?? 1.0,
+          pacingMin: dto.pacingMin ?? 1.0,
+          pacingMax: dto.pacingMax ?? 3.0,
+          targetAbandonRate: dto.targetAbandonRate ?? 0.03,
+          ringTimeout: dto.ringTimeout ?? 30,
+          maxAttempts: dto.maxAttempts ?? 3,
+          recordingEnabled: dto.recordingEnabled ?? false,
+          avmdEnabled: dto.avmdEnabled ?? false,
+          aiTranscriptionEnabled: dto.aiTranscriptionEnabled ?? false,
+          aiAnalysisEnabled: dto.aiAnalysisEnabled ?? false,
+        },
+      }),
+    );
+
+    await recordAuditEvent(prisma, {
+      action: "CAMPAIGN_CREATE",
+      tenantId,
+      userId: user.sub,
+      entityType: "campaign",
+      entityId: campaign.id,
+      after: { name: campaign.name },
+    });
+
+    return campaign;
+  }
+
+  @RequirePermission("campaigns.view")
+  @Get()
+  async list(@CurrentUser() user: AccessTokenClaims) {
+    const prisma = getPrismaClient();
+    const tenantId = user.tenantId!;
+    return withTenantContext(prisma, tenantId, (tx) =>
+      tx.campaign.findMany({ where: { deletedAt: null }, orderBy: { name: "asc" } }),
+    );
+  }
+
+  @RequirePermission("campaigns.view")
+  @Get(":id")
+  async get(@CurrentUser() user: AccessTokenClaims, @Param("id") id: string) {
+    const prisma = getPrismaClient();
+    const tenantId = user.tenantId!;
+    const campaign = await withTenantContext(prisma, tenantId, (tx) =>
+      tx.campaign.findFirst({ where: { id, deletedAt: null } }),
+    );
+    if (!campaign) throw new NotFoundException();
+    return campaign;
+  }
+
+  @RequirePermission("campaigns.start")
+  @Post(":id/start")
+  async start(@CurrentUser() user: AccessTokenClaims, @Param("id") id: string) {
+    return this.transition(user, id, "start", "CAMPAIGN_START");
+  }
+
+  @RequirePermission("campaigns.pause")
+  @Post(":id/pause")
+  async pause(@CurrentUser() user: AccessTokenClaims, @Param("id") id: string) {
+    return this.transition(user, id, "pause", "CAMPAIGN_PAUSE");
+  }
+
+  @RequirePermission("campaigns.stop")
+  @Post(":id/drain")
+  async drain(@CurrentUser() user: AccessTokenClaims, @Param("id") id: string) {
+    return this.transition(user, id, "drain", "CAMPAIGN_DRAIN");
+  }
+
+  @RequirePermission("campaigns.stop")
+  @Post(":id/stop")
+  async stop(@CurrentUser() user: AccessTokenClaims, @Param("id") id: string) {
+    return this.transition(user, id, "stop", "CAMPAIGN_STOP");
+  }
+
+  private async transition(
+    user: AccessTokenClaims,
+    id: string,
+    action: keyof typeof TARGET_STATUS,
+    auditAction: string,
+  ) {
+    const prisma = getPrismaClient();
+    const tenantId = user.tenantId!;
+
+    const campaign = await withTenantContext(prisma, tenantId, (tx) =>
+      tx.campaign.findFirst({ where: { id, tenantId, deletedAt: null } }),
+    );
+    if (!campaign) throw new NotFoundException();
+
+    if (!ALLOWED_TRANSITIONS[action].includes(campaign.status)) {
+      throw new BadRequestException(
+        `Nao e' possivel "${action}" uma campanha em status ${campaign.status}`,
+      );
+    }
+
+    const updated = await withTenantContext(prisma, tenantId, (tx) =>
+      tx.campaign.update({ where: { id }, data: { status: TARGET_STATUS[action] } }),
+    );
+
+    await recordAuditEvent(prisma, {
+      action: auditAction,
+      tenantId,
+      userId: user.sub,
+      entityType: "campaign",
+      entityId: id,
+      before: { status: campaign.status },
+      after: { status: updated.status },
+    });
+
+    return { status: updated.status };
+  }
+
+  @RequirePermission("campaigns.update")
+  @Delete(":id")
+  @HttpCode(HttpStatus.NO_CONTENT)
+  async remove(@CurrentUser() user: AccessTokenClaims, @Param("id") id: string) {
+    const prisma = getPrismaClient();
+    const tenantId = user.tenantId!;
+
+    const campaign = await withTenantContext(prisma, tenantId, (tx) =>
+      tx.campaign.findFirst({ where: { id, tenantId, deletedAt: null } }),
+    );
+    if (!campaign) throw new NotFoundException();
+    if (campaign.status === "RUNNING" || campaign.status === "DRAINING") {
+      throw new BadRequestException("Pare a campanha antes de apaga-la");
+    }
+
+    await withTenantContext(prisma, tenantId, (tx) =>
+      tx.campaign.update({ where: { id }, data: { deletedAt: new Date() } }),
+    );
+
+    await recordAuditEvent(prisma, {
+      action: "CAMPAIGN_DELETE",
+      tenantId,
+      userId: user.sub,
+      entityType: "campaign",
+      entityId: id,
+    });
+  }
+}
--- a/apps/api/src/campaigns/campaigns.module.ts
+++ b/apps/api/src/campaigns/campaigns.module.ts
@@ -0,0 +1,7 @@
+import { Module } from "@nestjs/common";
+import { CampaignsController } from "./campaigns.controller";
+
+@Module({
+  controllers: [CampaignsController],
+})
+export class CampaignsModule {}
--- a/apps/api/src/campaigns/dto/create-campaign.dto.ts
+++ b/apps/api/src/campaigns/dto/create-campaign.dto.ts
@@ -0,0 +1,138 @@
+import {
+  ArrayMaxSize,
+  IsArray,
+  IsBoolean,
+  IsDateString,
+  IsInt,
+  IsNumber,
+  IsOptional,
+  IsString,
+  IsUUID,
+  Matches,
+  Max,
+  MaxLength,
+  Min,
+} from "class-validator";
+
+export class CreateCampaignDto {
+  @IsString()
+  @MaxLength(120)
+  name!: string;
+
+  @IsOptional()
+  @IsString()
+  @MaxLength(500)
+  description?: string;
+
+  @IsUUID()
+  queueId!: string;
+
+  @IsUUID()
+  trunkId!: string;
+
+  @IsOptional()
+  @IsString()
+  @MaxLength(80)
+  callerIdName?: string;
+
+  @IsOptional()
+  @IsString()
+  @Matches(/^[0-9]{2,20}$/)
+  callerIdNumber?: string;
+
+  @IsOptional()
+  @IsString()
+  @MaxLength(64)
+  timezone?: string;
+
+  @IsOptional()
+  @IsDateString()
+  startDate?: string;
+
+  @IsOptional()
+  @IsDateString()
+  endDate?: string;
+
+  // 1=segunda ... 7=domingo (ISO-8601).
+  @IsOptional()
+  @IsArray()
+  @ArrayMaxSize(7)
+  @IsInt({ each: true })
+  @Min(1, { each: true })
+  @Max(7, { each: true })
+  daysOfWeek?: number[];
+
+  @IsOptional()
+  @IsString()
+  @Matches(/^([01]\d|2[0-3]):[0-5]\d$/)
+  startTime?: string;
+
+  @IsOptional()
+  @IsString()
+  @Matches(/^([01]\d|2[0-3]):[0-5]\d$/)
+  endTime?: string;
+
+  @IsOptional()
+  @IsInt()
+  @Min(1)
+  @Max(1000)
+  maxCps?: number;
+
+  @IsOptional()
+  @IsInt()
+  @Min(1)
+  @Max(100000)
+  maxConcurrentCalls?: number;
+
+  @IsOptional()
+  @IsNumber()
+  @Min(0.1)
+  @Max(10)
+  pacingInitial?: number;
+
+  @IsOptional()
+  @IsNumber()
+  @Min(0.1)
+  @Max(10)
+  pacingMin?: number;
+
+  @IsOptional()
+  @IsNumber()
+  @Min(0.1)
+  @Max(10)
+  pacingMax?: number;
+
+  @IsOptional()
+  @IsNumber()
+  @Min(0)
+  @Max(1)
+  targetAbandonRate?: number;
+
+  @IsOptional()
+  @IsInt()
+  @Min(5)
+  @Max(120)
+  ringTimeout?: number;
+
+  @IsOptional()
+  @IsInt()
+  @Min(1)
+  @Max(20)
+  maxAttempts?: number;
+
+  @IsOptional()
+  @IsBoolean()
+  recordingEnabled?: boolean;
+
+  @IsOptional()
+  @IsBoolean()
+  avmdEnabled?: boolean;
+
+  @IsOptional()
+  @IsBoolean()
+  aiTranscriptionEnabled?: boolean;
+
+  @IsOptional()
+  @IsBoolean()
+  aiAnalysisEnabled?: boolean;
+}
--- a/apps/api/src/common/filters/domain-exception.filter.ts
+++ b/apps/api/src/common/filters/domain-exception.filter.ts
@@ -11,6 +11,7 @@ import {
  InvalidRefreshTokenError,
  NotATenantMemberError,
 } from "@b2bcall/auth";
+import { QuotaExceededError, FeatureNotEnabledError } from "@b2bcall/entitlements";

 /**
 * Traduz erros de domínio de packages/auth para HTTP, sem nunca vazar stack
@@ -43,6 +44,11 @@ export class DomainExceptionFilter implements ExceptionFilter {
      return;
    }

+    if (exception instanceof QuotaExceededError || exception instanceof FeatureNotEnabledError) {
+      reply.status(HttpStatus.FORBIDDEN).send({ message: exception.message });
+      return;
+    }
+
    console.error(exception);
    reply.status(HttpStatus.INTERNAL_SERVER_ERROR).send({ message: "Erro interno" });
  }
--- a/apps/api/src/extensions/extensions.controller.ts
+++ b/apps/api/src/extensions/extensions.controller.ts
@@ -14,6 +14,7 @@ import {
 import { getPrismaClient, withTenantContext } from "@b2bcall/database";
 import { generateStrongPassword, encryptSecret } from "@b2bcall/shared";
 import { recordAuditEvent, type AccessTokenClaims } from "@b2bcall/auth";
+import { assertQuota } from "@b2bcall/entitlements";
 import { JwtAuthGuard } from "../common/guards/jwt-auth.guard";
 import { PermissionGuard } from "../common/guards/permission.guard";
 import { RequirePermission } from "../common/decorators/require-permission.decorator";
@@ -60,6 +61,11 @@ export class ExtensionsController {
      );
    }

+    const activeCount = await withTenantContext(prisma, tenantId, (tx) =>
+      tx.extension.count({ where: { tenantId, deletedAt: null } }),
+    );
+    await assertQuota(tenantId, "maxExtensions", activeCount);
+
    const plainPassword = generateStrongPassword();

    const extension = await withTenantContext(prisma, tenantId, (tx) =>
--- a/apps/api/src/leads/csv-import.ts
+++ b/apps/api/src/leads/csv-import.ts
@@ -0,0 +1,128 @@
+import { normalizePhone } from "@b2bcall/shared";
+import { getPrismaClient, withTenantContext, type Prisma } from "@b2bcall/database";
+
+export interface ImportSummary {
+  total: number;
+  valid: number;
+  invalid: number;
+  duplicates: number;
+  imported: number;
+  suppressed: number;
+}
+
+/** Parser de CSV mínimo: separa por vírgula, aceita campos entre aspas com
+ * vírgula/aspas escapada dentro (`""`) — não é RFC 4180 completo, mas cobre
+ * o "formato mínimo" pedido (agente.md secao 69). */
+function parseCsvLine(line: string): string[] {
+  const fields: string[] = [];
+  let current = "";
+  let inQuotes = false;
+  for (let i = 0; i < line.length; i++) {
+    const char = line[i];
+    if (inQuotes) {
+      if (char === '"' && line[i + 1] === '"') {
+        current += '"';
+        i++;
+      } else if (char === '"') {
+        inQuotes = false;
+      } else {
+        current += char;
+      }
+    } else if (char === '"') {
+      inQuotes = true;
+    } else if (char === ",") {
+      fields.push(current.trim());
+      current = "";
+    } else {
+      current += char;
+    }
+  }
+  fields.push(current.trim());
+  return fields;
+}
+
+/**
+ * Importa leads em streaming/batches (agente.md secao 69) — processa linha
+ * a linha em vez de materializar tudo na memória antes de validar, e insere
+ * em lotes (`createMany`). Detecta duplicados dentro do próprio CSV e
+ * contra leads já existentes na campanha (mesmo `phoneNormalized`); leads
+ * que batem na lista de bloqueio do tenant (secao 71) são importados já
+ * como `DO_NOT_CALL`, não descartados — fica registrado, só não é discado.
+ */
+export async function importLeadsFromCsv(
+  tenantId: string,
+  campaignId: string,
+  csv: string,
+): Promise<ImportSummary> {
+  const prisma = getPrismaClient();
+
+  const lines = csv.split(/\r?\n/).filter((line) => line.trim().length > 0);
+  if (lines.length === 0) {
+    return { total: 0, valid: 0, invalid: 0, duplicates: 0, imported: 0, suppressed: 0 };
+  }
+
+  const header = parseCsvLine(lines[0]).map((h) => h.toLowerCase());
+  const nameIdx = header.findIndex((h) => h === "nome" || h === "name");
+  const phoneIdx = header.findIndex((h) => h === "telefone" || h === "phone");
+  if (phoneIdx === -1) {
+    throw new Error('CSV precisa de uma coluna "telefone" (ou "phone") no cabecalho');
+  }
+  const dataLines = lines.slice(1);
+
+  const [existingPhones, suppressed] = await withTenantContext(prisma, tenantId, (tx) =>
+    Promise.all([
+      tx.lead.findMany({ where: { campaignId, tenantId }, select: { phoneNormalized: true } }),
+      tx.suppressionEntry.findMany({ where: { tenantId }, select: { phoneNormalized: true } }),
+    ]),
+  );
+  const seen = new Set(existingPhones.map((l) => l.phoneNormalized));
+  const suppressedSet = new Set(suppressed.map((s) => s.phoneNormalized));
+
+  const summary: ImportSummary = { total: 0, valid: 0, invalid: 0, duplicates: 0, imported: 0, suppressed: 0 };
+  const toInsert: Prisma.LeadCreateManyInput[] = [];
+
+  const BATCH_SIZE = 1000;
+  for (const line of dataLines) {
+    summary.total++;
+    const fields = parseCsvLine(line);
+    const phoneRaw = fields[phoneIdx];
+    const name = nameIdx >= 0 ? fields[nameIdx] : undefined;
+
+    const normalized = phoneRaw ? normalizePhone(phoneRaw) : null;
+    if (!normalized) {
+      summary.invalid++;
+      continue;
+    }
+    if (seen.has(normalized)) {
+      summary.duplicates++;
+      continue;
+    }
+    seen.add(normalized);
+    summary.valid++;
+
+    const isSuppressed = suppressedSet.has(normalized);
+    if (isSuppressed) summary.suppressed++;
+
+    toInsert.push({
+      tenantId,
+      campaignId,
+      name: name || null,
+      phoneOriginal: phoneRaw,
+      phoneNormalized: normalized,
+      status: isSuppressed ? "DO_NOT_CALL" : "NEW",
+    });
+
+    if (toInsert.length >= BATCH_SIZE) {
+      const batch = toInsert.splice(0, toInsert.length);
+      await withTenantContext(prisma, tenantId, (tx) => tx.lead.createMany({ data: batch }));
+      summary.imported += batch.length;
+    }
+  }
+
+  if (toInsert.length > 0) {
+    await withTenantContext(prisma, tenantId, (tx) => tx.lead.createMany({ data: toInsert }));
+    summary.imported += toInsert.length;
+  }
+
+  return summary;
+}
--- a/apps/api/src/leads/dto/create-lead.dto.ts
+++ b/apps/api/src/leads/dto/create-lead.dto.ts
@@ -0,0 +1,16 @@
+import { IsObject, IsOptional, IsString, MaxLength } from "class-validator";
+
+export class CreateLeadDto {
+  @IsOptional()
+  @IsString()
+  @MaxLength(200)
+  name?: string;
+
+  @IsString()
+  @MaxLength(40)
+  phone!: string;
+
+  @IsOptional()
+  @IsObject()
+  customFields?: Record<string, unknown>;
+}
--- a/apps/api/src/leads/dto/import-leads.dto.ts
+++ b/apps/api/src/leads/dto/import-leads.dto.ts
@@ -0,0 +1,10 @@
+import { IsString, MaxLength } from "class-validator";
+
+export class ImportLeadsDto {
+  // Formato minimo (agente.md secao 69): "nome,telefone" por linha, com
+  // cabecalho. O wizard visual (Upload -> Preview -> Mapeamento -> ...) e'
+  // fase Frontend — este endpoint recebe o CSV ja como texto no corpo.
+  @IsString()
+  @MaxLength(5_000_000)
+  csv!: string;
+}
--- a/apps/api/src/leads/leads.controller.ts
+++ b/apps/api/src/leads/leads.controller.ts
@@ -0,0 +1,174 @@
+import {
+  BadRequestException,
+  Body,
+  Controller,
+  Delete,
+  Get,
+  HttpCode,
+  HttpStatus,
+  NotFoundException,
+  Param,
+  Post,
+  Query,
+  UseGuards,
+} from "@nestjs/common";
+import { getPrismaClient, withTenantContext, type LeadStatus, type Prisma } from "@b2bcall/database";
+import { normalizePhone } from "@b2bcall/shared";
+import { recordAuditEvent, type AccessTokenClaims } from "@b2bcall/auth";
+import { JwtAuthGuard } from "../common/guards/jwt-auth.guard";
+import { PermissionGuard } from "../common/guards/permission.guard";
+import { RequirePermission } from "../common/decorators/require-permission.decorator";
+import { CurrentUser } from "../common/decorators/current-user.decorator";
+import { CreateLeadDto } from "./dto/create-lead.dto";
+import { ImportLeadsDto } from "./dto/import-leads.dto";
+import { importLeadsFromCsv } from "./csv-import";
+
+const LEAD_STATUSES: LeadStatus[] = [
+  "NEW",
+  "READY",
+  "RESERVED",
+  "ORIGINATING",
+  "RINGING",
+  "ANSWERED",
+  "QUEUEING",
+  "CONNECTED_AGENT",
+  "BUSY",
+  "NO_ANSWER",
+  "FAILED",
+  "VOICEMAIL",
+  "CALLBACK",
+  "COMPLETED",
+  "DO_NOT_CALL",
+  "MAX_ATTEMPTS",
+];
+
+async function findCampaignOrThrow(tenantId: string, campaignId: string) {
+  const prisma = getPrismaClient();
+  const campaign = await withTenantContext(prisma, tenantId, (tx) =>
+    tx.campaign.findFirst({ where: { id: campaignId, tenantId, deletedAt: null } }),
+  );
+  if (!campaign) throw new NotFoundException("Campanha nao encontrada");
+  return campaign;
+}
+
+@UseGuards(JwtAuthGuard, PermissionGuard)
+@Controller("campaigns/:campaignId/leads")
+export class LeadsController {
+  @RequirePermission("campaigns.update")
+  @Post()
+  async create(
+    @CurrentUser() user: AccessTokenClaims,
+    @Param("campaignId") campaignId: string,
+    @Body() dto: CreateLeadDto,
+  ) {
+    const prisma = getPrismaClient();
+    const tenantId = user.tenantId!;
+    await findCampaignOrThrow(tenantId, campaignId);
+
+    const normalized = normalizePhone(dto.phone);
+    if (!normalized) {
+      throw new BadRequestException("Telefone invalido");
+    }
+
+    const suppressed = await withTenantContext(prisma, tenantId, (tx) =>
+      tx.suppressionEntry.findFirst({ where: { tenantId, phoneNormalized: normalized } }),
+    );
+
+    const lead = await withTenantContext(prisma, tenantId, (tx) =>
+      tx.lead.create({
+        data: {
+          tenantId,
+          campaignId,
+          name: dto.name,
+          phoneOriginal: dto.phone,
+          phoneNormalized: normalized,
+          status: suppressed ? "DO_NOT_CALL" : "NEW",
+          customFields: (dto.customFields ?? {}) as Prisma.InputJsonValue,
+        },
+      }),
+    );
+
+    await recordAuditEvent(prisma, {
+      action: "LEAD_CREATE",
+      tenantId,
+      userId: user.sub,
+      entityType: "lead",
+      entityId: lead.id,
+    });
+
+    return lead;
+  }
+
+  @RequirePermission("campaigns.update")
+  @Post("import")
+  async import(
+    @CurrentUser() user: AccessTokenClaims,
+    @Param("campaignId") campaignId: string,
+    @Body() dto: ImportLeadsDto,
+  ) {
+    const prisma = getPrismaClient();
+    const tenantId = user.tenantId!;
+    await findCampaignOrThrow(tenantId, campaignId);
+
+    let summary;
+    try {
+      summary = await importLeadsFromCsv(tenantId, campaignId, dto.csv);
+    } catch (err) {
+      throw new BadRequestException(err instanceof Error ? err.message : "CSV invalido");
+    }
+
+    await recordAuditEvent(prisma, {
+      action: "LEAD_IMPORT",
+      tenantId,
+      userId: user.sub,
+      entityType: "campaign",
+      entityId: campaignId,
+      after: summary as unknown as Prisma.InputJsonValue,
+    });
+
+    return summary;
+  }
+
+  @RequirePermission("campaigns.view")
+  @Get()
+  async list(
+    @CurrentUser() user: AccessTokenClaims,
+    @Param("campaignId") campaignId: string,
+    @Query("status") status?: string,
+  ) {
+    const prisma = getPrismaClient();
+    const tenantId = user.tenantId!;
+    await findCampaignOrThrow(tenantId, campaignId);
+
+    const statusFilter = LEAD_STATUSES.includes(status as LeadStatus) ? (status as LeadStatus) : undefined;
+    if (status && !statusFilter) {
+      throw new BadRequestException("status invalido");
+    }
+
+    return withTenantContext(prisma, tenantId, (tx) =>
+      tx.lead.findMany({
+        where: { campaignId, tenantId, ...(statusFilter ? { status: statusFilter } : {}) },
+        orderBy: { createdAt: "asc" },
+        take: 500,
+      }),
+    );
+  }
+
+  @RequirePermission("campaigns.update")
+  @Delete(":leadId")
+  @HttpCode(HttpStatus.NO_CONTENT)
+  async remove(
+    @CurrentUser() user: AccessTokenClaims,
+    @Param("campaignId") campaignId: string,
+    @Param("leadId") leadId: string,
+  ) {
+    const prisma = getPrismaClient();
+    const tenantId = user.tenantId!;
+    await findCampaignOrThrow(tenantId, campaignId);
+
+    const result = await withTenantContext(prisma, tenantId, (tx) =>
+      tx.lead.deleteMany({ where: { id: leadId, campaignId, tenantId } }),
+    );
+    if (result.count === 0) throw new NotFoundException();
+  }
+}
--- a/apps/api/src/leads/leads.module.ts
+++ b/apps/api/src/leads/leads.module.ts
@@ -0,0 +1,7 @@
+import { Module } from "@nestjs/common";
+import { LeadsController } from "./leads.controller";
+
+@Module({
+  controllers: [LeadsController],
+})
+export class LeadsModule {}
--- a/apps/api/src/queues/queues.controller.ts
+++ b/apps/api/src/queues/queues.controller.ts
@@ -12,6 +12,7 @@ import {
 } from "@nestjs/common";
 import { getPrismaClient, withTenantContext } from "@b2bcall/database";
 import { recordAuditEvent, type AccessTokenClaims } from "@b2bcall/auth";
+import { assertQuota } from "@b2bcall/entitlements";
 import { JwtAuthGuard } from "../common/guards/jwt-auth.guard";
 import { PermissionGuard } from "../common/guards/permission.guard";
 import { RequirePermission } from "../common/decorators/require-permission.decorator";
@@ -34,6 +35,11 @@ export class QueuesController {
    const prisma = getPrismaClient();
    const tenantId = user.tenantId!;

+    const activeCount = await withTenantContext(prisma, tenantId, (tx) =>
+      tx.queue.count({ where: { tenantId, deletedAt: null } }),
+    );
+    await assertQuota(tenantId, "maxQueues", activeCount);
+
    const queue = await withTenantContext(prisma, tenantId, (tx) =>
      tx.queue.create({
        data: {
--- a/apps/api/src/suppression/dto/create-suppression-entry.dto.ts
+++ b/apps/api/src/suppression/dto/create-suppression-entry.dto.ts
@@ -0,0 +1,12 @@
+import { IsOptional, IsString, MaxLength } from "class-validator";
+
+export class CreateSuppressionEntryDto {
+  @IsString()
+  @MaxLength(40)
+  phone!: string;
+
+  @IsOptional()
+  @IsString()
+  @MaxLength(200)
+  reason?: string;
+}
--- a/apps/api/src/suppression/suppression.controller.ts
+++ b/apps/api/src/suppression/suppression.controller.ts
@@ -0,0 +1,82 @@
+import {
+  BadRequestException,
+  Body,
+  Controller,
+  Delete,
+  Get,
+  HttpCode,
+  HttpStatus,
+  NotFoundException,
+  Param,
+  Post,
+  UseGuards,
+} from "@nestjs/common";
+import { getPrismaClient, withTenantContext } from "@b2bcall/database";
+import { normalizePhone } from "@b2bcall/shared";
+import { recordAuditEvent, type AccessTokenClaims } from "@b2bcall/auth";
+import { JwtAuthGuard } from "../common/guards/jwt-auth.guard";
+import { PermissionGuard } from "../common/guards/permission.guard";
+import { RequirePermission } from "../common/decorators/require-permission.decorator";
+import { CurrentUser } from "../common/decorators/current-user.decorator";
+import { CreateSuppressionEntryDto } from "./dto/create-suppression-entry.dto";
+
+/**
+ * Lista de bloqueio (agente.md secao 71) — "Discador -> Lista de Bloqueio".
+ * A checagem obrigatória antes de qualquer originate é responsabilidade da
+ * fase Predictive Engine/CPS Limiter; aqui só o CRUD.
+ */
+@UseGuards(JwtAuthGuard, PermissionGuard)
+@Controller("suppression")
+export class SuppressionController {
+  @RequirePermission("campaigns.update")
+  @Post()
+  async create(@CurrentUser() user: AccessTokenClaims, @Body() dto: CreateSuppressionEntryDto) {
+    const prisma = getPrismaClient();
+    const tenantId = user.tenantId!;
+
+    const normalized = normalizePhone(dto.phone);
+    if (!normalized) {
+      throw new BadRequestException("Telefone invalido");
+    }
+
+    const entry = await withTenantContext(prisma, tenantId, (tx) =>
+      tx.suppressionEntry.upsert({
+        where: { tenantId_phoneNormalized: { tenantId, phoneNormalized: normalized } },
+        update: { reason: dto.reason },
+        create: { tenantId, phoneNormalized: normalized, reason: dto.reason },
+      }),
+    );
+
+    await recordAuditEvent(prisma, {
+      action: "SUPPRESSION_ENTRY_CREATE",
+      tenantId,
+      userId: user.sub,
+      entityType: "suppression_entry",
+      entityId: entry.id,
+    });
+
+    return entry;
+  }
+
+  @RequirePermission("campaigns.view")
+  @Get()
+  async list(@CurrentUser() user: AccessTokenClaims) {
+    const prisma = getPrismaClient();
+    const tenantId = user.tenantId!;
+    return withTenantContext(prisma, tenantId, (tx) =>
+      tx.suppressionEntry.findMany({ where: { tenantId }, orderBy: { createdAt: "desc" } }),
+    );
+  }
+
+  @RequirePermission("campaigns.update")
+  @Delete(":id")
+  @HttpCode(HttpStatus.NO_CONTENT)
+  async remove(@CurrentUser() user: AccessTokenClaims, @Param("id") id: string) {
+    const prisma = getPrismaClient();
+    const tenantId = user.tenantId!;
+    const result = await withTenantContext(prisma, tenantId, (tx) =>
+      tx.suppressionEntry.deleteMany({ where: { id, tenantId } }),
+    );
+    if (result.count === 0) throw new NotFoundException();
+  }
+}
--- a/apps/api/src/suppression/suppression.module.ts
+++ b/apps/api/src/suppression/suppression.module.ts
@@ -0,0 +1,7 @@
+import { Module } from "@nestjs/common";
+import { SuppressionController } from "./suppression.controller";
+
+@Module({
+  controllers: [SuppressionController],
+})
+export class SuppressionModule {}
--- a/apps/api/src/trunks/trunks.controller.ts
+++ b/apps/api/src/trunks/trunks.controller.ts
@@ -13,6 +13,7 @@ import {
 import { getPrismaClient, withTenantContext } from "@b2bcall/database";
 import { encryptSecret } from "@b2bcall/shared";
 import { recordAuditEvent, type AccessTokenClaims } from "@b2bcall/auth";
+import { assertQuota } from "@b2bcall/entitlements";
 import { JwtAuthGuard } from "../common/guards/jwt-auth.guard";
 import { PermissionGuard } from "../common/guards/permission.guard";
 import { RequirePermission } from "../common/decorators/require-permission.decorator";
@@ -72,6 +73,11 @@ export class TrunksController {
    const prisma = getPrismaClient();
    const tenantId = user.tenantId!;

+    const activeCount = await withTenantContext(prisma, tenantId, (tx) =>
+      tx.trunk.count({ where: { tenantId, deletedAt: null } }),
+    );
+    await assertQuota(tenantId, "maxTrunks", activeCount);
+
    const trunk = await withTenantContext(prisma, tenantId, (tx) =>
      tx.trunk.create({
        data: {
--- a/docs/AGENTS.md
+++ b/docs/AGENTS.md
@@ -105,7 +105,8 @@ FreeSWITCH (`agent list`).
  (docs/REALTIME.md); persistir isso em `Agent.state` fica pra quando o
  Predictive Engine/CDR precisarem consultar esse histórico.
 - Tela do agente (secao 49) — fase Frontend.
- Quota de agentes (`max_agents`) — depende de Plans/Entitlements.
+- ~~Quota de agentes~~ — implementada na fase Plans/Entitlements (ver
+  docs/ENTITLEMENTS.md), `assertQuota` chamado antes de criar.
 - `PauseReason.maxDuration` existe no modelo mas não é aplicado
  automaticamente ainda (ninguém força o fim da pausa ao expirar).
 - **Achado ao testar a fase Realtime Monitoring, sistêmico (não é só
--- a/docs/CAMPAIGNS.md
+++ b/docs/CAMPAIGNS.md
@@ -0,0 +1,122 @@
+# Campanhas, Leads e Lista de Bloqueio
+
+Agente.md secao 63-71. Modelo de dados, CRUD, máquina de estados da
+campanha e importação de leads — o motor que de fato origina chamadas
+(`PredictiveDialerEngine`, secao 72-86) é uma fase à parte, deliberadamente
+não implementada aqui (é um sistema grande o suficiente — pacing por EWMA,
+previsão de liberação de agentes, CPS distribuído, reserva atômica de
+leads — pra merecer o próprio ciclo de design/teste, ver agente.md secao 72
+"Não implementar apenas `for lead -> originate`. Isso não é discador
+preditivo.").
+
+## Modelo
+
+- `campaigns` (tenant-scoped, RLS): liga `Queue`+`Trunk`, janela de
+  funcionamento (`timezone`/`daysOfWeek`/`startTime`/`endTime`/`startDate`/
+  `endDate`), limites (`maxCps`/`maxConcurrentCalls`, além dos globais do
+  Plan), parâmetros de pacing (`pacingInitial`/`Min`/`Max`,
+  `targetAbandonRate` — consumidos pela fase Predictive Engine, só
+  armazenados aqui), `maxAttempts`/`ringTimeout`, flags de gravação/AVMD/IA.
+  `daysOfWeek` é `Int[]` ISO-8601 (1=segunda...7=domingo); `startTime`/
+  `endTime` são `"HH:MM"` string — sem tipo TIME nativo nesta fase (o
+  scheduler de verdade avalia isso na timezone da campanha, é trabalho da
+  fase Predictive Engine).
+- `leads` (tenant-scoped, RLS): `campaignId`, `phoneOriginal`/
+  `phoneNormalized` (E.164), `status` (enum de 16 valores, secao 68),
+  `attemptCount`/`lastAttemptAt`/`nextAttemptAt`/`lastResult`,
+  `customFields` JSONB livre. Único por `(campaignId, phoneNormalized)` —
+  o mesmo telefone pode existir em campanhas diferentes, nunca duas vezes
+  na mesma.
+- `suppression_entries` (tenant-scoped, RLS): lista de bloqueio (secao 71),
+  único por `(tenantId, phoneNormalized)`.
+
+## Máquina de estados da campanha (secao 64-66)
+
+```
+start:  DRAFT|READY|WAITING_SCHEDULE|PAUSED -> RUNNING
+pause:  RUNNING -> PAUSED
+drain:  RUNNING|PAUSED -> DRAINING   (não origina novas, deixa terminar as existentes)
+stop:   qualquer não-terminal -> STOPPED
+```
+
+Cada transição valida o estado atual contra uma tabela de transições
+permitidas (`ALLOWED_TRANSITIONS` em `campaigns.controller.ts`) — tentar
+`pause` numa campanha `DRAFT` retorna 400, não silenciosamente ignora.
+Apagar (soft delete) é bloqueado enquanto `RUNNING`/`DRAINING` — precisa
+parar primeiro.
+
+`COMPLETED`/`ERROR` não são alcançáveis via API nesta fase — são estados
+que só o motor de discagem (fase Predictive Engine) vai setar sozinho
+(leads esgotados / falha operacional).
+
+## `packages/shared/src/phone.ts` — normalização (secao 70)
+
+Serviço dedicado, `normalizePhone(raw, country = "BR")`. Assinatura já
+preparada pra outros países (E.164 completo) — só o normalizador BR está
+implementado. Aceita com/sem "55" na frente, DDD 2 dígitos + 8 ou 9 dígitos
+de número; retorna `null` (nunca lança) pra entrada inválida, já que
+"número inválido" é um resultado esperado de uma importação de CSV.
+
+## Importação CSV (secao 69)
+
+`POST /campaigns/:id/leads/import`, corpo `{ csv: string }` — a versão
+desta fase recebe o CSV como texto no corpo JSON, não upload de arquivo
+multipart; o wizard visual (Upload → Preview → Mapeamento → Validação →
+Normalização → Duplicados → Importação) descrito na especificação é UI,
+fase Frontend. Formato mínimo: cabeçalho com colunas `nome`/`telefone`
+(aceita `name`/`phone` também).
+
+Processamento em streaming/batches (`csv-import.ts`): parseia linha a
+linha (parser CSV mínimo, aceita campos entre aspas), valida telefone,
+detecta duplicado (dentro do próprio CSV E contra leads já existentes na
+campanha, num único `Set` carregado uma vez do banco — não uma query por
+linha), checa contra a lista de bloqueio do tenant, insere em lotes de
+1000 (`createMany`). Lead que bate na lista de bloqueio é importado como
+`DO_NOT_CALL`, não descartado — fica registrado, só não é discado depois
+(quando o motor existir, ele só vai selecionar `status = READY`).
+
+Retorna o resumo pedido pela secao 69: `{ total, valid, invalid,
+duplicates, imported, suppressed }`.
+
+## Lista de bloqueio (secao 71)
+
+CRUD simples (`/suppression`), tenant-scoped. A checagem obrigatória "antes
+de qualquer chamada" é responsabilidade de quem de fato origina (Predictive
+Engine) — aqui ela já é aplicada no momento da importação/criação de lead
+(marca como `DO_NOT_CALL` na hora, não pré-filtra o import).
+
+## Verificado ponta a ponta
+
+```
+POST /campaigns {queueId, trunkId, maxCps:2, daysOfWeek:[1..5], ...}
+  -> pacingMin > pacingMax rejeitado (400)
+  -> queueId inexistente no tenant rejeitado (400)
+
+POST /suppression {phone: "11988887777"}
+POST /campaigns/:id/leads/import (5 linhas: 1 invalida, 1 duplicada, 1 bloqueada)
+  -> {"total":5,"valid":3,"invalid":1,"duplicates":1,"imported":3,"suppressed":1}
+  -> lead bloqueado importado com status DO_NOT_CALL
+
+pause numa campanha DRAFT -> 400 "Nao e' possivel "pause" ... em status DRAFT"
+start -> RUNNING -> pause -> PAUSED -> drain -> DRAINING -> stop -> STOPPED
+start numa campanha STOPPED -> 400 (transição não permitida)
+delete numa campanha RUNNING -> 400 "Pare a campanha antes de apaga-la"
+
+3a campanha (plano trial, max_campaigns=2) -> 403 Quota excedida
+```
+
+## O que falta
+
+- `PredictiveDialerEngine` inteiro (secao 72-86): dados em tempo real
+  (agentes disponíveis/reservados/etc., secao 73), previsão de liberação
+  via EWMA (secao 74-75), cálculo de pacing (secao 76), CPS distribuído
+  via Redis (secao 77), reserva atômica de lead (`FOR UPDATE SKIP LOCKED`,
+  secao 78), lock de campanha com TTL/ownership/renewal (secao 79),
+  originate via `bgapi` (secao 80), state machine da chamada (secao 82),
+  controle de abandono (secao 84), regras de retry (secao 86).
+- Wizard visual de importação (upload de arquivo de verdade) — fase
+  Frontend.
+- Relatório de campanha (secao 160) — depende de CDR.
+- Quota de leads por campanha — não existe campo `max_leads` no Plan
+  (agente.md secao 56 não lista um); se vier a ser necessário, é uma
+  adição pequena ao Plan + `assertQuota`.
--- a/docs/ENTITLEMENTS.md
+++ b/docs/ENTITLEMENTS.md
@@ -0,0 +1,94 @@
+# Plans / Entitlements
+
+Agente.md secao 56-62. Fase que ficou pra trás: a ordem de implementação
+(secao 232) coloca "Plans / Entitlements" logo depois de PostgreSQL RLS,
+bem antes de FreeSWITCH — mas o build seguiu direto pra FreeSWITCH sem essa
+peça, e toda fase desde então documentou "quota depende de Plans/
+Entitlements" como pendência (EXTENSIONS.md, TRUNKS.md, AGENTS.md,
+QUEUES.md). Esta fase fecha essa lacuna antes de avançar pra Campanhas, que
+dependem de `max_campaigns`, e pro CPS Limiter, que depende de `max_cps`/
+`max_concurrent_calls`.
+
+## Modelo
+
+`plans`: catálogo compartilhado entre tenants (não é tenant-scoped, sem
+RLS — é um "menu" de planos, não dado de um tenant específico). Campos de
+limite (`max_extensions`, `max_agents`, `max_trunks`, `max_queues`,
+`max_campaigns`, `max_cps`, `max_concurrent_calls`, `max_daily_calls`,
+`max_monthly_calls`, `max_recording_storage_gb`) são todos `Int?` — **null
+significa sem limite**, nunca "sem plano". Campos de feature flag
+(`recording_enabled`, `ai_enabled`, `ai_transcription_enabled`,
+`ai_analysis_enabled`, `api_access_enabled`) são booleanos.
+
+`tenants.plan_id` é **obrigatório** (nunca null) — agente.md secao 56 pede
+explicitamente pra não espalhar `if plan == PRO` pelo código; em vez disso,
+todo tenant sempre tem um Plan de verdade pra ler, e o código só lê
+limites, nunca checa "qual plano é esse".
+
+Migration `plans_campaigns_leads`: cria a tabela `plans`, insere um plano
+"trial" seed, faz backfill de `plan_id` pros tenants já existentes (havia
+2 tenants de teste no banco), só então torna a coluna `NOT NULL` — nessa
+ordem porque Postgres não deixa adicionar uma coluna `NOT NULL` sem default
+numa tabela não-vazia.
+
+## `packages/entitlements`
+
+Pacote novo, dedicado (mesmo padrão de `packages/telephony`/`packages/
+auth`). Duas funções:
+
+```typescript
+assertQuota(tenantId, key: QuotaKey, currentCount: number): Promise<void>
+// lança QuotaExceededError se currentCount >= limite do plano; no-op se o
+// campo for null (sem limite). Chamar ANTES de criar a linha.
+
+assertFeatureEnabled(tenantId, key: FeatureKey): Promise<void>
+// lança FeatureNotEnabledError se o plano não habilita o recurso.
+```
+
+`DomainExceptionFilter` (apps/api) mapeia os dois erros pra 403 — mesmo
+padrão já usado pra `InvalidCredentialsError`/`NotATenantMemberError`
+(erros de domínio simples, sem depender de NestJS, traduzidos pra HTTP só
+na borda).
+
+## Retrofit nos controllers existentes
+
+`ExtensionsController`, `TrunksController`, `AgentsController`,
+`QueuesController` e o novo `CampaignsController` agora contam as linhas
+ativas (`deletedAt: null`) antes de criar e chamam `assertQuota`. Sempre
+nessa ordem: contar → checar quota → só então criar — nunca criar e
+desfazer se estourar.
+
+## Plano seed: "trial"
+
+```
+max_extensions: 5      max_agents: 5       max_trunks: 2
+max_queues: 3          max_campaigns: 2    max_cps: 3
+max_concurrent_calls: 5
+max_daily_calls: 200   max_monthly_calls: 4000
+max_recording_storage_gb: 1
+recording_enabled: true, resto (ai_*) desabilitado
+```
+
+Números conservadores pra um plano de teste — o fluxo de "escolher/mudar de
+plano" de verdade é da fase Billing (secao 229).
+
+## Verificado ponta a ponta
+
+```
+POST /extensions x5  -> 201 (dentro do limite de 5)
+POST /extensions x6  -> 403 "Quota excedida: maxExtensions (limite do plano: 5)"
+
+POST /campaigns x2   -> 201 (dentro do limite de 2)
+POST /campaigns x3   -> 403 "Quota excedida: maxCampaigns (limite do plano: 2)"
+```
+
+## O que falta
+
+- Fluxo de escolha/upgrade de plano (fase Billing) — hoje todo tenant novo
+  nasce com "trial" via o mesmo default do backfill; não há endpoint pra
+  trocar de plano ainda.
+- `max_cps`/`max_concurrent_calls` só existem como campo lido — a
+  aplicação em tempo real (rejeitar originate além do limite) é da fase
+  CPS Limiter.
+- `max_daily_calls`/`max_monthly_calls`/`max_recording_storage_gb` — sem
+  nenhum consumidor ainda (dependem de CDR/Recording, fases futuras).
--- a/docs/EXTENSIONS.md
+++ b/docs/EXTENSIONS.md
@@ -115,7 +115,7 @@ configurado) continua funcionando normalmente.

 ## O que falta

- Quota de ramais (`max_extensions` do plano, secao 57) — depende da fase
-  Plans/Entitlements, que ainda não existe.
+- ~~Quota de ramais~~ — implementada na fase Plans/Entitlements (ver
+  docs/ENTITLEMENTS.md), `assertQuota` chamado antes de criar.
 - Tela "Telefonia → Ramais" (frontend) — fase Frontend, bem mais adiante.
 - Multi-domínio real por tenant (ver acima).
--- a/docs/QUEUES.md
+++ b/docs/QUEUES.md
@@ -79,4 +79,5 @@ DELETE /queues/:id
 - `tier-rule-wait-multiply-level` e `tier-rule-no-agent-no-wait` (vistos no
  `queue list` da config vanilla) não são expostos como campos próprios
  ainda — ficaram de fora do escopo desta fase.
- Quota de filas (`max_queues`) — depende de Plans/Entitlements.
+- ~~Quota de filas~~ — implementada na fase Plans/Entitlements (ver
+  docs/ENTITLEMENTS.md), `assertQuota` chamado antes de criar.
--- a/docs/TRUNKS.md
+++ b/docs/TRUNKS.md
@@ -92,7 +92,8 @@ Criei um trunk de teste apontando pra um host inexistente

 ## O que falta

- Quota de troncos (`max_trunks`, secao 59) — depende de Plans/Entitlements.
+- ~~Quota de troncos~~ — implementada na fase Plans/Entitlements (ver
+  docs/ENTITLEMENTS.md), `assertQuota` chamado antes de criar.
 - `GET /trunks` não mostra `sofia status gateway` ao vivo, só o último
  status conhecido no banco — resolvido na fase Realtime Monitoring via
  WebSocket (ver docs/REALTIME.md).
--- a/packages/auth/src/tests/auth.test.ts
+++ b/packages/auth/src/tests/auth.test.ts
@@ -38,8 +38,14 @@ async function main() {
  const email = `auth-test-${suffix}@test.local`;
  const password = "S3nhaForteDeTeste!123";

+  const plan = await prisma.plan.findUniqueOrThrow({ where: { key: "trial" } });
  const tenant = await prisma.tenant.create({
-    data: { code: `auth-test-${suffix}`, slug: `auth-test-${suffix}`, legalName: "Auth Test LTDA" },
+    data: {
+      code: `auth-test-${suffix}`,
+      slug: `auth-test-${suffix}`,
+      legalName: "Auth Test LTDA",
+      planId: plan.id,
+    },
  });
  const user = await prisma.user.create({
    data: { email, passwordHash: await hashPassword(password), name: "Auth Test User" },
--- a/packages/database/prisma/migrations/20260828151027_plans_campaigns_leads/migration.sql
+++ b/packages/database/prisma/migrations/20260828151027_plans_campaigns_leads/migration.sql
@@ -0,0 +1,188 @@
+-- CreateEnum
+CREATE TYPE "campaign_status" AS ENUM ('DRAFT', 'READY', 'WAITING_SCHEDULE', 'RUNNING', 'PAUSED', 'DRAINING', 'STOPPED', 'COMPLETED', 'ERROR');
+
+-- CreateEnum
+CREATE TYPE "lead_status" AS ENUM ('NEW', 'READY', 'RESERVED', 'ORIGINATING', 'RINGING', 'ANSWERED', 'QUEUEING', 'CONNECTED_AGENT', 'BUSY', 'NO_ANSWER', 'FAILED', 'VOICEMAIL', 'CALLBACK', 'COMPLETED', 'DO_NOT_CALL', 'MAX_ATTEMPTS');
+
+-- CreateTable: plans (catalogo compartilhado entre tenants, nao e' tenant-scoped, sem RLS)
+CREATE TABLE "plans" (
+    "id" UUID NOT NULL,
+    "key" TEXT NOT NULL,
+    "name" TEXT NOT NULL,
+    "max_extensions" INTEGER,
+    "max_agents" INTEGER,
+    "max_trunks" INTEGER,
+    "max_queues" INTEGER,
+    "max_campaigns" INTEGER,
+    "max_cps" INTEGER,
+    "max_concurrent_calls" INTEGER,
+    "max_daily_calls" INTEGER,
+    "max_monthly_calls" INTEGER,
+    "max_recording_storage_gb" INTEGER,
+    "recording_enabled" BOOLEAN NOT NULL DEFAULT true,
+    "ai_enabled" BOOLEAN NOT NULL DEFAULT false,
+    "ai_transcription_enabled" BOOLEAN NOT NULL DEFAULT false,
+    "ai_analysis_enabled" BOOLEAN NOT NULL DEFAULT false,
+    "api_access_enabled" BOOLEAN NOT NULL DEFAULT true,
+    "created_at" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
+    "updated_at" TIMESTAMP(3) NOT NULL,
+
+    CONSTRAINT "plans_pkey" PRIMARY KEY ("id")
+);
+
+-- CreateIndex
+CREATE UNIQUE INDEX "plans_key_key" ON "plans"("key");
+
+-- Seed: todo tenant precisa de um plano (agente.md secao 56-57: nunca
+-- "if plan == PRO" espalhado, so' leitura de limites; null num campo =
+-- sem limite). "trial" e' o plano padrao pra tenants existentes/novos ate'
+-- a fase Billing introduzir um fluxo de escolha de plano de verdade.
+INSERT INTO "plans" (
+  "id", "key", "name",
+  "max_extensions", "max_agents", "max_trunks", "max_queues", "max_campaigns",
+  "max_cps", "max_concurrent_calls", "max_daily_calls", "max_monthly_calls",
+  "max_recording_storage_gb",
+  "recording_enabled", "ai_enabled", "ai_transcription_enabled", "ai_analysis_enabled", "api_access_enabled",
+  "updated_at"
+) VALUES (
+  gen_random_uuid(), 'trial', 'Trial',
+  5, 5, 2, 3, 2,
+  3, 5, 200, 4000,
+  1,
+  true, false, false, false, true,
+  CURRENT_TIMESTAMP
+);
+
+-- AlterTable: adiciona plan_id nullable primeiro (ha' tenants existentes),
+-- faz o backfill, so' depois torna NOT NULL + FK.
+ALTER TABLE "tenants" ADD COLUMN "plan_id" UUID;
+
+UPDATE "tenants" SET "plan_id" = (SELECT "id" FROM "plans" WHERE "key" = 'trial');
+
+ALTER TABLE "tenants" ALTER COLUMN "plan_id" SET NOT NULL;
+
+-- AddForeignKey
+ALTER TABLE "tenants" ADD CONSTRAINT "tenants_plan_id_fkey" FOREIGN KEY ("plan_id") REFERENCES "plans"("id") ON DELETE RESTRICT ON UPDATE CASCADE;
+
+-- CreateTable
+CREATE TABLE "campaigns" (
+    "id" UUID NOT NULL,
+    "tenant_id" UUID NOT NULL,
+    "name" TEXT NOT NULL,
+    "description" TEXT,
+    "queue_id" UUID NOT NULL,
+    "trunk_id" UUID NOT NULL,
+    "caller_id_name" TEXT,
+    "caller_id_number" TEXT,
+    "timezone" TEXT NOT NULL DEFAULT 'America/Sao_Paulo',
+    "start_date" DATE,
+    "end_date" DATE,
+    "days_of_week" INTEGER[],
+    "start_time" TEXT,
+    "end_time" TEXT,
+    "max_cps" INTEGER,
+    "max_concurrent_calls" INTEGER,
+    "pacing_initial" DOUBLE PRECISION NOT NULL DEFAULT 1.0,
+    "pacing_min" DOUBLE PRECISION NOT NULL DEFAULT 1.0,
+    "pacing_max" DOUBLE PRECISION NOT NULL DEFAULT 3.0,
+    "target_abandon_rate" DOUBLE PRECISION NOT NULL DEFAULT 0.03,
+    "ring_timeout" INTEGER NOT NULL DEFAULT 30,
+    "max_attempts" INTEGER NOT NULL DEFAULT 3,
+    "recording_enabled" BOOLEAN NOT NULL DEFAULT false,
+    "avmd_enabled" BOOLEAN NOT NULL DEFAULT false,
+    "ai_transcription_enabled" BOOLEAN NOT NULL DEFAULT false,
+    "ai_analysis_enabled" BOOLEAN NOT NULL DEFAULT false,
+    "status" "campaign_status" NOT NULL DEFAULT 'DRAFT',
+    "created_at" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
+    "updated_at" TIMESTAMP(3) NOT NULL,
+    "deleted_at" TIMESTAMP(3),
+
+    CONSTRAINT "campaigns_pkey" PRIMARY KEY ("id")
+);
+
+-- CreateTable
+CREATE TABLE "leads" (
+    "id" UUID NOT NULL,
+    "tenant_id" UUID NOT NULL,
+    "campaign_id" UUID NOT NULL,
+    "name" TEXT,
+    "phone_original" TEXT NOT NULL,
+    "phone_normalized" TEXT NOT NULL,
+    "status" "lead_status" NOT NULL DEFAULT 'NEW',
+    "attempt_count" INTEGER NOT NULL DEFAULT 0,
+    "last_attempt_at" TIMESTAMP(3),
+    "next_attempt_at" TIMESTAMP(3),
+    "last_result" TEXT,
+    "custom_fields" JSONB NOT NULL DEFAULT '{}',
+    "created_at" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
+    "updated_at" TIMESTAMP(3) NOT NULL,
+
+    CONSTRAINT "leads_pkey" PRIMARY KEY ("id")
+);
+
+-- CreateTable
+CREATE TABLE "suppression_entries" (
+    "id" UUID NOT NULL,
+    "tenant_id" UUID NOT NULL,
+    "phone_normalized" TEXT NOT NULL,
+    "reason" TEXT,
+    "created_at" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
+
+    CONSTRAINT "suppression_entries_pkey" PRIMARY KEY ("id")
+);
+
+-- CreateIndex
+CREATE INDEX "campaigns_tenant_id_idx" ON "campaigns"("tenant_id");
+
+-- CreateIndex
+CREATE UNIQUE INDEX "campaigns_tenant_id_name_key" ON "campaigns"("tenant_id", "name");
+
+-- CreateIndex
+CREATE INDEX "leads_tenant_id_idx" ON "leads"("tenant_id");
+
+-- CreateIndex
+CREATE INDEX "leads_campaign_id_status_next_attempt_at_idx" ON "leads"("campaign_id", "status", "next_attempt_at");
+
+-- CreateIndex
+CREATE UNIQUE INDEX "leads_campaign_id_phone_normalized_key" ON "leads"("campaign_id", "phone_normalized");
+
+-- CreateIndex
+CREATE INDEX "suppression_entries_tenant_id_idx" ON "suppression_entries"("tenant_id");
+
+-- CreateIndex
+CREATE UNIQUE INDEX "suppression_entries_tenant_id_phone_normalized_key" ON "suppression_entries"("tenant_id", "phone_normalized");
+
+-- AddForeignKey
+ALTER TABLE "campaigns" ADD CONSTRAINT "campaigns_tenant_id_fkey" FOREIGN KEY ("tenant_id") REFERENCES "tenants"("id") ON DELETE RESTRICT ON UPDATE CASCADE;
+
+-- AddForeignKey
+ALTER TABLE "campaigns" ADD CONSTRAINT "campaigns_queue_id_fkey" FOREIGN KEY ("queue_id") REFERENCES "queues"("id") ON DELETE RESTRICT ON UPDATE CASCADE;
+
+-- AddForeignKey
+ALTER TABLE "campaigns" ADD CONSTRAINT "campaigns_trunk_id_fkey" FOREIGN KEY ("trunk_id") REFERENCES "trunks"("id") ON DELETE RESTRICT ON UPDATE CASCADE;
+
+-- AddForeignKey
+ALTER TABLE "leads" ADD CONSTRAINT "leads_tenant_id_fkey" FOREIGN KEY ("tenant_id") REFERENCES "tenants"("id") ON DELETE RESTRICT ON UPDATE CASCADE;
+
+-- AddForeignKey
+ALTER TABLE "leads" ADD CONSTRAINT "leads_campaign_id_fkey" FOREIGN KEY ("campaign_id") REFERENCES "campaigns"("id") ON DELETE RESTRICT ON UPDATE CASCADE;
+
+-- AddForeignKey
+ALTER TABLE "suppression_entries" ADD CONSTRAINT "suppression_entries_tenant_id_fkey" FOREIGN KEY ("tenant_id") REFERENCES "tenants"("id") ON DELETE RESTRICT ON UPDATE CASCADE;
+
+-- Tabelas de negocio tenant-scoped: RLS obrigatorio em todas (ver docs/TENANT_ISOLATION.md).
+-- "plans" e' um catalogo compartilhado entre tenants (nao tem tenant_id), sem RLS.
+ALTER TABLE "campaigns" ENABLE ROW LEVEL SECURITY;
+ALTER TABLE "campaigns" FORCE ROW LEVEL SECURITY;
+CREATE POLICY "tenant_isolation" ON "campaigns"
+  USING (tenant_id = NULLIF(current_setting('app.current_tenant_id', true), '')::uuid);
+
+ALTER TABLE "leads" ENABLE ROW LEVEL SECURITY;
+ALTER TABLE "leads" FORCE ROW LEVEL SECURITY;
+CREATE POLICY "tenant_isolation" ON "leads"
+  USING (tenant_id = NULLIF(current_setting('app.current_tenant_id', true), '')::uuid);
+
+ALTER TABLE "suppression_entries" ENABLE ROW LEVEL SECURITY;
+ALTER TABLE "suppression_entries" FORCE ROW LEVEL SECURITY;
+CREATE POLICY "tenant_isolation" ON "suppression_entries"
+  USING (tenant_id = NULLIF(current_setting('app.current_tenant_id', true), '')::uuid);
--- a/packages/database/prisma/schema.prisma
+++ b/packages/database/prisma/schema.prisma
@@ -28,10 +28,12 @@ model Tenant {
  locale          String       @default("pt-BR")
  billingCurrency String       @default("BRL") @map("billing_currency")
  telephonyDomain String?      @map("telephony_domain")
+  planId          String       @map("plan_id") @db.Uuid
  createdAt       DateTime     @default(now()) @map("created_at")
  updatedAt       DateTime     @updatedAt @map("updated_at")
  deletedAt       DateTime?    @map("deleted_at")

+  plan               Plan                @relation(fields: [planId], references: [id])
  memberships        TenantMembership[]
  userRoles          UserRole[]
  extensions         Extension[]
@@ -45,10 +47,47 @@ model Tenant {
  agentSessions      AgentSession[]
  agentStateEvents   AgentStateEvent[]
  agentPauseEvents   AgentPauseEvent[]
+  campaigns          Campaign[]
+  leads              Lead[]
+  suppressionEntries SuppressionEntry[]

  @@map("tenants")
 }

+// Entitlements por plano (agente.md secao 56) — "criar sistema genérico...
+// não espalhar `if plan == PRO` pelo código". Todo tenant tem exatamente um
+// Plan (nunca null: em vez de checar "tem plano?", o código só lê o limite
+// e trata null-no-campo como "sem limite", agente.md secao 57-61).
+model Plan {
+  id   String @id @default(uuid()) @db.Uuid
+  key  String @unique
+  name String
+
+  maxExtensions         Int? @map("max_extensions")
+  maxAgents             Int? @map("max_agents")
+  maxTrunks             Int? @map("max_trunks")
+  maxQueues             Int? @map("max_queues")
+  maxCampaigns          Int? @map("max_campaigns")
+  maxCps                Int? @map("max_cps")
+  maxConcurrentCalls    Int? @map("max_concurrent_calls")
+  maxDailyCalls         Int? @map("max_daily_calls")
+  maxMonthlyCalls       Int? @map("max_monthly_calls")
+  maxRecordingStorageGb Int? @map("max_recording_storage_gb")
+
+  recordingEnabled       Boolean @default(true) @map("recording_enabled")
+  aiEnabled              Boolean @default(false) @map("ai_enabled")
+  aiTranscriptionEnabled Boolean @default(false) @map("ai_transcription_enabled")
+  aiAnalysisEnabled      Boolean @default(false) @map("ai_analysis_enabled")
+  apiAccessEnabled       Boolean @default(true) @map("api_access_enabled")
+
+  createdAt DateTime @default(now()) @map("created_at")
+  updatedAt DateTime @updatedAt @map("updated_at")
+
+  tenants Tenant[]
+
+  @@map("plans")
+}
+
 enum UserStatus {
  ACTIVE
  DISABLED
@@ -316,7 +355,8 @@ model Trunk {
  updatedAt DateTime  @updatedAt @map("updated_at")
  deletedAt DateTime? @map("deleted_at")

-  tenant Tenant @relation(fields: [tenantId], references: [id])
+  tenant    Tenant     @relation(fields: [tenantId], references: [id])
+  campaigns Campaign[]

  @@unique([tenantId, name])
  @@index([tenantId])
@@ -440,8 +480,9 @@ model Queue {
  updatedAt DateTime  @updatedAt @map("updated_at")
  deletedAt DateTime? @map("deleted_at")

-  tenant Tenant @relation(fields: [tenantId], references: [id])
-  tiers  Tier[]
+  tenant    Tenant     @relation(fields: [tenantId], references: [id])
+  tiers     Tier[]
+  campaigns Campaign[]

  @@unique([tenantId, name])
  @@index([tenantId])
@@ -602,3 +643,163 @@ model AgentPauseEvent {
  @@index([tenantId, agentId])
  @@map("agent_pause_events")
 }
+
+enum CampaignStatus {
+  DRAFT
+  READY
+  WAITING_SCHEDULE
+  RUNNING
+  PAUSED
+  DRAINING
+  STOPPED
+  COMPLETED
+  ERROR
+
+  @@map("campaign_status")
+}
+
+// Tabela tenant-scoped protegida por RLS (agente.md secao 63-66). Só o
+// modelo/CRUD e as transições de status desta fase — o motor que de fato
+// origina chamadas (PredictiveDialerEngine, secao 72-73) é uma fase à parte.
+model Campaign {
+  id       String @id @default(uuid()) @db.Uuid
+  tenantId String @map("tenant_id") @db.Uuid
+
+  name        String
+  description String?
+
+  queueId String @map("queue_id") @db.Uuid
+  trunkId String @map("trunk_id") @db.Uuid
+
+  callerIdName   String? @map("caller_id_name")
+  callerIdNumber String? @map("caller_id_number")
+
+  timezone String @default("America/Sao_Paulo")
+
+  startDate DateTime? @map("start_date") @db.Date
+  endDate   DateTime? @map("end_date") @db.Date
+
+  // ISO-8601 (1=segunda ... 7=domingo).
+  daysOfWeek Int[] @map("days_of_week")
+
+  // "HH:MM", interpretado na timezone da campanha — sem tipo TIME nativo
+  // pra manter o schema simples nesta fase (o scheduler de verdade é da
+  // fase Predictive Engine).
+  startTime String? @map("start_time")
+  endTime   String? @map("end_time")
+
+  maxCps             Int? @map("max_cps")
+  maxConcurrentCalls Int? @map("max_concurrent_calls")
+
+  pacingInitial Float @default(1.0) @map("pacing_initial")
+  pacingMin     Float @default(1.0) @map("pacing_min")
+  pacingMax     Float @default(3.0) @map("pacing_max")
+
+  targetAbandonRate Float @default(0.03) @map("target_abandon_rate")
+
+  ringTimeout Int @default(30) @map("ring_timeout")
+  maxAttempts Int @default(3) @map("max_attempts")
+
+  recordingEnabled       Boolean @default(false) @map("recording_enabled")
+  avmdEnabled            Boolean @default(false) @map("avmd_enabled")
+  aiTranscriptionEnabled Boolean @default(false) @map("ai_transcription_enabled")
+  aiAnalysisEnabled      Boolean @default(false) @map("ai_analysis_enabled")
+
+  status CampaignStatus @default(DRAFT)
+
+  createdAt DateTime  @default(now()) @map("created_at")
+  updatedAt DateTime  @updatedAt @map("updated_at")
+  deletedAt DateTime? @map("deleted_at")
+
+  tenant Tenant @relation(fields: [tenantId], references: [id])
+  queue  Queue  @relation(fields: [queueId], references: [id])
+  trunk  Trunk  @relation(fields: [trunkId], references: [id])
+  leads  Lead[]
+
+  @@unique([tenantId, name])
+  @@index([tenantId])
+  @@map("campaigns")
+}
+
+enum LeadStatus {
+  NEW
+  READY
+  RESERVED
+  ORIGINATING
+  RINGING
+  ANSWERED
+  QUEUEING
+  CONNECTED_AGENT
+
+  BUSY
+  NO_ANSWER
+  FAILED
+
+  VOICEMAIL
+
+  CALLBACK
+
+  COMPLETED
+
+  DO_NOT_CALL
+
+  MAX_ATTEMPTS
+
+  @@map("lead_status")
+}
+
+// Tabela tenant-scoped protegida por RLS (agente.md secao 67-68). A reserva
+// atômica (READY -> RESERVED, `FOR UPDATE SKIP LOCKED`, secao 78) é
+// implementada na fase CPS Limiter/Predictive Engine — aqui só o modelo e
+// o CRUD/import.
+model Lead {
+  id         String @id @default(uuid()) @db.Uuid
+  tenantId   String @map("tenant_id") @db.Uuid
+  campaignId String @map("campaign_id") @db.Uuid
+
+  name String?
+
+  phoneOriginal   String @map("phone_original")
+  phoneNormalized String @map("phone_normalized")
+
+  status LeadStatus @default(NEW)
+
+  attemptCount Int @default(0) @map("attempt_count")
+
+  lastAttemptAt DateTime? @map("last_attempt_at")
+  nextAttemptAt DateTime? @map("next_attempt_at")
+
+  lastResult String? @map("last_result")
+
+  customFields Json @default("{}") @map("custom_fields")
+
+  createdAt DateTime @default(now()) @map("created_at")
+  updatedAt DateTime @updatedAt @map("updated_at")
+
+  tenant   Tenant   @relation(fields: [tenantId], references: [id])
+  campaign Campaign @relation(fields: [campaignId], references: [id])
+
+  @@unique([campaignId, phoneNormalized])
+  @@index([tenantId])
+  @@index([campaignId, status, nextAttemptAt])
+  @@map("leads")
+}
+
+// Lista de bloqueio (agente.md secao 71) — tenant-scoped, checada antes de
+// qualquer originate (checagem em si é da fase Predictive Engine/CPS
+// Limiter, aqui só o modelo/CRUD).
+model SuppressionEntry {
+  id       String @id @default(uuid()) @db.Uuid
+  tenantId String @map("tenant_id") @db.Uuid
+
+  phoneNormalized String  @map("phone_normalized")
+  reason          String?
+
+  createdAt DateTime @default(now()) @map("created_at")
+
+  tenant Tenant @relation(fields: [tenantId], references: [id])
+
+  @@unique([tenantId, phoneNormalized])
+  @@index([tenantId])
+  @@map("suppression_entries")
+}
--- a/packages/database/src/tests/tenant-isolation.test.ts
+++ b/packages/database/src/tests/tenant-isolation.test.ts
@@ -21,11 +21,13 @@ async function main() {
  const prisma = getPrismaClient();
  const suffix = randomUUID().slice(0, 8);

+  const plan = await prisma.plan.findUniqueOrThrow({ where: { key: "trial" } });
+
  const tenantA = await prisma.tenant.create({
-    data: { code: `test-a-${suffix}`, slug: `test-a-${suffix}`, legalName: "Tenant A LTDA" },
+    data: { code: `test-a-${suffix}`, slug: `test-a-${suffix}`, legalName: "Tenant A LTDA", planId: plan.id },
  });
  const tenantB = await prisma.tenant.create({
-    data: { code: `test-b-${suffix}`, slug: `test-b-${suffix}`, legalName: "Tenant B LTDA" },
+    data: { code: `test-b-${suffix}`, slug: `test-b-${suffix}`, legalName: "Tenant B LTDA", planId: plan.id },
  });

  const userA = await prisma.user.create({
--- a/packages/entitlements/package.json
+++ b/packages/entitlements/package.json
@@ -0,0 +1,17 @@
+{
+  "name": "@b2bcall/entitlements",
+  "version": "0.0.1",
+  "private": true,
+  "main": "src/index.ts",
+  "types": "src/index.ts",
+  "scripts": {
+    "typecheck": "tsc --noEmit"
+  },
+  "dependencies": {
+    "@b2bcall/database": "workspace:*"
+  },
+  "devDependencies": {
+    "@types/node": "^22.20.1",
+    "typescript": "^5.7.0"
+  }
+}
--- a/packages/entitlements/src/index.ts
+++ b/packages/entitlements/src/index.ts
@@ -0,0 +1,74 @@
+import { getPrismaClient, type Plan } from "@b2bcall/database";
+
+/**
+ * Entitlements por plano (agente.md secao 56-61): "criar sistema genérico...
+ * não espalhar `if plan == PRO` pelo código". Todo tenant tem exatamente um
+ * Plan (nunca null) — um campo de limite null significa "sem limite", nunca
+ * "sem plano".
+ */
+export class QuotaExceededError extends Error {
+  constructor(
+    public readonly quotaKey: QuotaKey,
+    public readonly limit: number,
+  ) {
+    super(`Quota excedida: ${quotaKey} (limite do plano: ${limit})`);
+    this.name = "QuotaExceededError";
+  }
+}
+
+export class FeatureNotEnabledError extends Error {
+  constructor(public readonly featureKey: FeatureKey) {
+    super(`Recurso nao habilitado no plano: ${featureKey}`);
+    this.name = "FeatureNotEnabledError";
+  }
+}
+
+/** Campos de limite (contagem) do Plan — null = sem limite. */
+export type QuotaKey =
+  | "maxExtensions"
+  | "maxAgents"
+  | "maxTrunks"
+  | "maxQueues"
+  | "maxCampaigns"
+  | "maxConcurrentCalls"
+  | "maxDailyCalls"
+  | "maxMonthlyCalls";
+
+/** Campos booleanos de feature flag do Plan. */
+export type FeatureKey =
+  | "recordingEnabled"
+  | "aiEnabled"
+  | "aiTranscriptionEnabled"
+  | "aiAnalysisEnabled"
+  | "apiAccessEnabled";
+
+export async function getPlanForTenant(tenantId: string): Promise<Plan> {
+  const prisma = getPrismaClient();
+  const tenant = await prisma.tenant.findUniqueOrThrow({
+    where: { id: tenantId },
+    include: { plan: true },
+  });
+  return tenant.plan;
+}
+
+/**
+ * Lança QuotaExceededError se `currentCount` já atingiu o limite do plano
+ * pra `key`. Chamar ANTES de criar a linha (currentCount = contagem atual,
+ * sem contar a nova) — nunca depois, pra não criar e ter que desfazer.
+ */
+export async function assertQuota(tenantId: string, key: QuotaKey, currentCount: number): Promise<void> {
+  const plan = await getPlanForTenant(tenantId);
+  const limit = plan[key];
+  if (limit === null || limit === undefined) return;
+  if (currentCount >= limit) {
+    throw new QuotaExceededError(key, limit);
+  }
+}
+
+/** Lança FeatureNotEnabledError se o plano não habilita `key`. */
+export async function assertFeatureEnabled(tenantId: string, key: FeatureKey): Promise<void> {
+  const plan = await getPlanForTenant(tenantId);
+  if (!plan[key]) {
+    throw new FeatureNotEnabledError(key);
+  }
+}
--- a/packages/entitlements/tsconfig.json
+++ b/packages/entitlements/tsconfig.json
@@ -0,0 +1,8 @@
+{
+  "extends": "../../tsconfig.base.json",
+  "compilerOptions": {
+    "outDir": "dist",
+    "rootDir": "src"
+  },
+  "include": ["src"]
+}
--- a/packages/shared/src/index.ts
+++ b/packages/shared/src/index.ts
@@ -1,3 +1,4 @@
 export * from "@b2bcall/types";
 export * from "./logger";
 export * from "./crypto";
+export * from "./phone";
--- a/packages/shared/src/phone.ts
+++ b/packages/shared/src/phone.ts
@@ -0,0 +1,39 @@
+/**
+ * Normalização de telefone (agente.md secao 70): serviço dedicado, nunca
+ * regex espalhado pelo domínio. Preparado inicialmente pro Brasil, mas a
+ * assinatura já é por país — trocar `country` é o único ponto de extensão
+ * quando outros países entrarem (arquitetura pronta pra E.164 completo).
+ */
+export type SupportedCountry = "BR";
+
+const NORMALIZERS: Record<SupportedCountry, (digits: string) => string | null> = {
+  BR: normalizeBrazilianDigits,
+};
+
+function normalizeBrazilianDigits(digits: string): string | null {
+  // Aceita com ou sem "55" na frente, com ou sem o "9" do celular — DDD (2
+  // dígitos) + número (8 ou 9 dígitos) é a faixa válida.
+  let local = digits;
+  if (local.startsWith("55") && local.length > 11) {
+    local = local.slice(2);
+  }
+  if (local.length !== 10 && local.length !== 11) {
+    return null;
+  }
+  const ddd = local.slice(0, 2);
+  if (Number(ddd) < 11 || Number(ddd) > 99) {
+    return null;
+  }
+  return `+55${local}`;
+}
+
+/**
+ * Retorna o telefone em E.164 (`+<country><number>`) ou `null` se não for
+ * um número válido pro país informado. Nunca lança — números inválidos são
+ * um resultado esperado (ex.: importação de CSV, agente.md secao 69).
+ */
+export function normalizePhone(raw: string, country: SupportedCountry = "BR"): string | null {
+  const digits = raw.replace(/\D/g, "");
+  if (!digits) return null;
+  return NORMALIZERS[country](digits);
+}
--- a/pnpm-lock.yaml
+++ b/pnpm-lock.yaml
@@ -20,6 +20,9 @@ importers:
      '@b2bcall/database':
        specifier: workspace:*
        version: link:../../packages/database
+      '@b2bcall/entitlements':
+        specifier: workspace:*
+        version: link:../../packages/entitlements
      '@b2bcall/shared':
        specifier: workspace:*
        version: link:../../packages/shared
@@ -185,6 +188,19 @@ importers:
        specifier: ^4.23.12
        version: 4.23.12

+  packages/entitlements:
+    dependencies:
+      '@b2bcall/database':
+        specifier: workspace:*
+        version: link:../database
+    devDependencies:
+      '@types/node':
+        specifier: ^22.20.1
+        version: 22.20.1
+      typescript:
+        specifier: ^5.7.0
+        version: 5.9.3
+
  packages/shared:
    dependencies:
      '@b2bcall/types':