Matheus
56499f4b99
Fecha agente.md secao 152-160. Registro duravel de chamadas — ate aqui o estado de uma chamada so' vivia transitoriamente no canal Redis b2bcall:events (pub/sub sem historico). ## Modelo calls/call_legs/call_events (secao 153, tenant-scoped, RLS) + dispositions (secao 89, "Call Center -> Disposicoes", personalizavel por tenant, mesmo padrao de PauseReason). dial_attempts da especificacao nao virou tabela nova — CallAttempt (fase Predictive Engine) ja cobre esse conceito; Call.attemptId liga um Call a' sua tentativa de discagem. Call.id = o proprio freeswitch_uuid da perna principal (sem suporte a transferencia entre uuids nesta fase). ## apps/freeswitch-events/src/cdr.ts Cada NormalizedEvent relevante faz upsert em Call + insere em call_events (a trilha bruta). CALL_ENDED calcula os agregados em segundos (secao 155-156): ringTime/waitTime/talkTime/durationSeconds/billableSeconds. ## Dois bugs reais achados e corrigidos testando esta fase - AGENT_OFFERED_CALL/AGENT_BRIDGE_FAILED disparam de uma thread interna do mod_callcenter (outbound_agent_thread_run), sem contexto de channel — nao tem header Unique-ID, entao callUuid ficava undefined e os dois eram descartados silenciosamente (Call.queueId/agentId nunca preenchidos mesmo com bridge/falha de bridge reais). Corrigido com fallback pro CC-Member-Session-UUID (data.memberSessionUuid), mesmo identificador ja usado pra correlacao equivalente no predictive-dialer. - Corrida entre CALL_CREATED/CALL_ANSWERED (persistCallEvent roda sem await, cada evento abre sua propria transacao) podia fazer answerAt aparecer antes de createdAt quando o upsert que criava a linha usava now() do momento errado (nao do occurredAt do evento real). Corrigido setando createdAt explicito a partir de normalized.occurredAt. ## Relatorios (apps/api/src/reports) GET /reports/queues (secao 159): recebidas/atendidas/abandonadas/TME/TMA/ Service Level/Abandon Rate por fila. GET /reports/agents (secao 158): tempo logado/pausado/por estado (AgentStateEvent pareado) + chamadas atendidas/TMA. GET /reports/campaigns (secao 160): leads/attempts/ answered/agent connected/busy/no answer/failed/callbacks/rates/TME/TMA — "Valor Telefonia"/"Valor IA" ficam null (dependem de Billing, fase propria). ## GET /calls e disposicao Secao 157: filtros por data/ramal/agente/fila/campanha/trunk/telefone/ hangup cause/disposicao, sempre escopado ao tenant do JWT. PATCH /calls/:id/disposition (secao 89): o proprio agente que atendeu marca (compara Call.agentId contra o Agent do usuario autenticado, nunca um agentId vindo do client), supervisor (agents.manage) pode marcar em nome de outro agente. Verificado ponta a ponta: campanha com 5 leads, 3 ANSWERED simulados entrando na fila real, Call.queueId/agentId/hangupCause corretos (confirmando a correcao da correlacao), createdAt<=answerAt em todos, durationSeconds batendo com discard_abandoned_after; os 3 relatorios com numeros internamente consistentes entre si e com os logs do discador (received:3/abandoned:3/abandonRate:1, leads:5/attempts:5/answered:3/ answerRate:0.6); disposicao gravada com ownership check correto; queue list do FreeSWITCH confirmou calls_abandoned=4 real ao final. typecheck do workspace inteiro limpo. Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01X1HxY46WGU4G1zmVDNKcWw
167 lines
6.3 KiB
SQL
167 lines
6.3 KiB
SQL
-- CreateEnum
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CREATE TYPE "call_direction" AS ENUM ('INBOUND', 'OUTBOUND', 'INTERNAL');
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-- CreateTable
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CREATE TABLE "dispositions" (
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"id" UUID NOT NULL,
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"tenant_id" UUID NOT NULL,
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"name" TEXT NOT NULL,
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"code" TEXT NOT NULL,
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"enabled" BOOLEAN NOT NULL DEFAULT true,
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"created_at" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
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"updated_at" TIMESTAMP(3) NOT NULL,
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CONSTRAINT "dispositions_pkey" PRIMARY KEY ("id")
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);
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-- CreateTable
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CREATE TABLE "calls" (
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"id" UUID NOT NULL,
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"tenant_id" UUID NOT NULL,
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"attempt_id" UUID,
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"freeswitch_uuid" UUID NOT NULL,
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"sip_call_id" TEXT,
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"direction" "call_direction" NOT NULL DEFAULT 'INTERNAL',
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"campaign_id" UUID,
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"lead_id" UUID,
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"queue_id" UUID,
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"agent_id" UUID,
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"extension_id" UUID,
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"trunk_id" UUID,
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"caller_number" TEXT,
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"called_number" TEXT,
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"created_at" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
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"progress_at" TIMESTAMP(3),
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"answer_at" TIMESTAMP(3),
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"queue_enter_at" TIMESTAMP(3),
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"agent_answer_at" TIMESTAMP(3),
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"bridge_at" TIMESTAMP(3),
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"end_at" TIMESTAMP(3),
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"ring_time" INTEGER,
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"wait_time" INTEGER,
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"talk_time" INTEGER,
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"duration_seconds" INTEGER,
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"billable_seconds" INTEGER,
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"hangup_cause" TEXT,
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"disposition_id" UUID,
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CONSTRAINT "calls_pkey" PRIMARY KEY ("id")
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);
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-- CreateTable
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CREATE TABLE "call_legs" (
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"id" UUID NOT NULL,
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"tenant_id" UUID NOT NULL,
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"call_id" UUID NOT NULL,
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"freeswitch_uuid" UUID NOT NULL,
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"role" TEXT NOT NULL,
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"created_at" TIMESTAMP(3) NOT NULL DEFAULT CURRENT_TIMESTAMP,
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"answered_at" TIMESTAMP(3),
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"ended_at" TIMESTAMP(3),
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"hangup_cause" TEXT,
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CONSTRAINT "call_legs_pkey" PRIMARY KEY ("id")
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);
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-- CreateTable
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CREATE TABLE "call_events" (
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"id" UUID NOT NULL,
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"tenant_id" UUID NOT NULL,
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"call_id" UUID NOT NULL,
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"type" TEXT NOT NULL,
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"occurred_at" TIMESTAMP(3) NOT NULL,
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"data" JSONB NOT NULL DEFAULT '{}',
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CONSTRAINT "call_events_pkey" PRIMARY KEY ("id")
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);
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-- CreateIndex
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CREATE INDEX "dispositions_tenant_id_idx" ON "dispositions"("tenant_id");
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-- CreateIndex
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CREATE UNIQUE INDEX "dispositions_tenant_id_code_key" ON "dispositions"("tenant_id", "code");
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-- CreateIndex
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CREATE INDEX "calls_tenant_id_created_at_idx" ON "calls"("tenant_id", "created_at");
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-- CreateIndex
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CREATE INDEX "calls_tenant_id_queue_id_idx" ON "calls"("tenant_id", "queue_id");
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-- CreateIndex
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CREATE INDEX "calls_tenant_id_agent_id_idx" ON "calls"("tenant_id", "agent_id");
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-- CreateIndex
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CREATE INDEX "calls_tenant_id_campaign_id_idx" ON "calls"("tenant_id", "campaign_id");
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-- CreateIndex
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CREATE INDEX "call_legs_tenant_id_call_id_idx" ON "call_legs"("tenant_id", "call_id");
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-- CreateIndex
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CREATE UNIQUE INDEX "call_legs_freeswitch_uuid_key" ON "call_legs"("freeswitch_uuid");
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-- CreateIndex
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CREATE INDEX "call_events_tenant_id_call_id_occurred_at_idx" ON "call_events"("tenant_id", "call_id", "occurred_at");
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-- AddForeignKey
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ALTER TABLE "dispositions" ADD CONSTRAINT "dispositions_tenant_id_fkey" FOREIGN KEY ("tenant_id") REFERENCES "tenants"("id") ON DELETE RESTRICT ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "calls" ADD CONSTRAINT "calls_tenant_id_fkey" FOREIGN KEY ("tenant_id") REFERENCES "tenants"("id") ON DELETE RESTRICT ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "calls" ADD CONSTRAINT "calls_attempt_id_fkey" FOREIGN KEY ("attempt_id") REFERENCES "call_attempts"("id") ON DELETE SET NULL ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "calls" ADD CONSTRAINT "calls_campaign_id_fkey" FOREIGN KEY ("campaign_id") REFERENCES "campaigns"("id") ON DELETE SET NULL ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "calls" ADD CONSTRAINT "calls_lead_id_fkey" FOREIGN KEY ("lead_id") REFERENCES "leads"("id") ON DELETE SET NULL ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "calls" ADD CONSTRAINT "calls_queue_id_fkey" FOREIGN KEY ("queue_id") REFERENCES "queues"("id") ON DELETE SET NULL ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "calls" ADD CONSTRAINT "calls_agent_id_fkey" FOREIGN KEY ("agent_id") REFERENCES "agents"("id") ON DELETE SET NULL ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "calls" ADD CONSTRAINT "calls_extension_id_fkey" FOREIGN KEY ("extension_id") REFERENCES "extensions"("id") ON DELETE SET NULL ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "calls" ADD CONSTRAINT "calls_trunk_id_fkey" FOREIGN KEY ("trunk_id") REFERENCES "trunks"("id") ON DELETE SET NULL ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "calls" ADD CONSTRAINT "calls_disposition_id_fkey" FOREIGN KEY ("disposition_id") REFERENCES "dispositions"("id") ON DELETE SET NULL ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "call_legs" ADD CONSTRAINT "call_legs_tenant_id_fkey" FOREIGN KEY ("tenant_id") REFERENCES "tenants"("id") ON DELETE RESTRICT ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "call_legs" ADD CONSTRAINT "call_legs_call_id_fkey" FOREIGN KEY ("call_id") REFERENCES "calls"("id") ON DELETE RESTRICT ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "call_events" ADD CONSTRAINT "call_events_tenant_id_fkey" FOREIGN KEY ("tenant_id") REFERENCES "tenants"("id") ON DELETE RESTRICT ON UPDATE CASCADE;
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-- AddForeignKey
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ALTER TABLE "call_events" ADD CONSTRAINT "call_events_call_id_fkey" FOREIGN KEY ("call_id") REFERENCES "calls"("id") ON DELETE RESTRICT ON UPDATE CASCADE;
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-- Tabelas de negocio tenant-scoped: RLS obrigatorio em todas (ver docs/TENANT_ISOLATION.md).
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ALTER TABLE "dispositions" ENABLE ROW LEVEL SECURITY;
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ALTER TABLE "dispositions" FORCE ROW LEVEL SECURITY;
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CREATE POLICY "tenant_isolation" ON "dispositions"
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USING (tenant_id = NULLIF(current_setting('app.current_tenant_id', true), '')::uuid);
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ALTER TABLE "calls" ENABLE ROW LEVEL SECURITY;
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ALTER TABLE "calls" FORCE ROW LEVEL SECURITY;
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CREATE POLICY "tenant_isolation" ON "calls"
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USING (tenant_id = NULLIF(current_setting('app.current_tenant_id', true), '')::uuid);
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ALTER TABLE "call_legs" ENABLE ROW LEVEL SECURITY;
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ALTER TABLE "call_legs" FORCE ROW LEVEL SECURITY;
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CREATE POLICY "tenant_isolation" ON "call_legs"
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USING (tenant_id = NULLIF(current_setting('app.current_tenant_id', true), '')::uuid);
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ALTER TABLE "call_events" ENABLE ROW LEVEL SECURITY;
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ALTER TABLE "call_events" FORCE ROW LEVEL SECURITY;
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CREATE POLICY "tenant_isolation" ON "call_events"
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USING (tenant_id = NULLIF(current_setting('app.current_tenant_id', true), '')::uuid);
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