Files
B2BCall-dialer/docker-compose.yml
Matheus 6628578c42 feat: implement Call Center queues (mod_callcenter)
- Investigated the real callcenter_config command surface via
  'help callcenter_config' on the running FreeSWITCH before writing any
  code: queues only have load/unload/reload (static XML + reload, no
  'queue add' exists), while agents and tiers are fully dynamic via ESL
  commands (agent add, tier add) -- no file involved. This shapes the next
  phase (Agents/Tiers) differently from this one.
- queues table (tenant-scoped, RLS): strategy, moh/announce, wait times,
  tier rules, discard/abandoned handling, skip-agents-with-external-calls,
  recording_enabled
- packages/telephony: buildQueueXml()
- infrastructure/freeswitch: our own callcenter.conf.xml override (empties
  the vanilla static agents/tiers -- those become fully dynamic in the next
  phase) that includes callcenter_queues.conf.d/*.xml via X-PRE-PROCESS,
  same pattern as the Sofia gateway directory
- apps/api/src/queues: CRUD (POST/GET/GET:id/DELETE) using the queues.view/
  .manage permissions already in the seed
- b2bcall-fs-config (queue-sync.ts): one XML file per queue on a shared
  volume, synced via Redis pub/sub (b2bcall:queues:sync) on create/delete
  and once at boot -- same shape as trunk-sync.ts
- confirmed manually against the real FreeSWITCH, before coding the sync
  logic: 'queue load <name>' fails ('Invalid Queue not found!') for a file
  added after boot -- needs 'reloadxml' first to repopulate the in-memory
  XML tree from disk; after that, 'queue reload <name>' alone handles both
  create and update, no need to distinguish load vs reload
- verified end-to-end: created a queue (ROUND_ROBIN, maxWaitTime=120,
  discardAbandonedAfter=90), 'callcenter_config queue list' showed the
  correct values on the FreeSWITCH side; deleted it, list went back empty

docs/QUEUES.md
2026-08-28 09:15:11 -03:00

129 lines
4.3 KiB
YAML

services:
postgres:
image: postgres:18-alpine
container_name: b2bcall-postgres
restart: unless-stopped
environment:
POSTGRES_USER: ${POSTGRES_USER}
POSTGRES_PASSWORD: ${POSTGRES_PASSWORD}
POSTGRES_DB: ${POSTGRES_DB}
ports:
- "127.0.0.1:5432:5432"
volumes:
- postgres_data:/var/lib/postgresql
healthcheck:
test: ["CMD-SHELL", "pg_isready -U ${POSTGRES_USER} -d ${POSTGRES_DB}"]
interval: 5s
timeout: 5s
retries: 10
redis:
image: redis:7-alpine
container_name: b2bcall-redis
restart: unless-stopped
command: ["redis-server", "--requirepass", "${REDIS_PASSWORD}"]
ports:
- "127.0.0.1:6379:6379"
volumes:
- redis_data:/data
healthcheck:
test: ["CMD-SHELL", "redis-cli -a ${REDIS_PASSWORD} ping | grep -q PONG"]
interval: 5s
timeout: 5s
retries: 10
fs-config:
build:
context: .
dockerfile: apps/freeswitch-config/Dockerfile
container_name: b2bcall-fs-config
restart: unless-stopped
depends_on:
- postgres
- redis
environment:
# Hostname interno do compose (postgres/redis/freeswitch), nao
# localhost — ver docs/NETWORK_ARCHITECTURE.md.
APP_DATABASE_URL: postgresql://${POSTGRES_APP_USER}:${POSTGRES_APP_PASSWORD}@postgres:5432/${POSTGRES_DB}?schema=public
ENCRYPTION_KEY: ${ENCRYPTION_KEY}
FS_CONFIG_USER: ${FS_CONFIG_USER}
FS_CONFIG_PASSWORD: ${FS_CONFIG_PASSWORD}
REDIS_URL: redis://:${REDIS_PASSWORD}@redis:6379
ESL_HOST: freeswitch
ESL_PORT: "8021"
ESL_PASSWORD: ${ESL_PASSWORD}
SOFIA_EXTERNAL_GATEWAYS_DIR: /gateways
CALLCENTER_QUEUES_DIR: /callcenter-queues
volumes:
# Compartilhado com o FreeSWITCH (agente.md secao 41-42): fs-config
# escreve os XML de gateway aqui, o profile "external" ja inclui
# sip_profiles/external/*.xml automaticamente (config vanilla).
- freeswitch_external_gateways:/gateways
# Compartilhado com o FreeSWITCH (agente.md secao 50-51): fs-config
# escreve um XML de fila por arquivo aqui, incluido via
# X-PRE-PROCESS no nosso callcenter.conf.xml (mesmo padrao acima).
- freeswitch_callcenter_queues:/callcenter-queues
# Sem porta publicada: so o FreeSWITCH (mesma rede do compose) chama isto.
healthcheck:
test: ["CMD", "node", "-e", "fetch('http://localhost:8080/health').then(r => process.exit(r.ok ? 0 : 1)).catch(() => process.exit(1))"]
interval: 10s
timeout: 5s
retries: 10
start_period: 10s
freeswitch:
build:
context: ./infrastructure/freeswitch
secrets:
- freeswitch_pat
container_name: b2bcall-freeswitch
restart: unless-stopped
depends_on:
- fs-config
environment:
ESL_PASSWORD: ${ESL_PASSWORD}
FS_CONFIG_USER: ${FS_CONFIG_USER}
FS_CONFIG_PASSWORD: ${FS_CONFIG_PASSWORD}
volumes:
- freeswitch_external_gateways:/etc/freeswitch/sip_profiles/external
- freeswitch_callcenter_queues:/etc/freeswitch/autoload_configs/callcenter_queues.conf.d
# Nenhuma porta publicada no host: SIP/RTP ainda não têm troncos reais
# configurados, e o Event Socket (8021) só deve ser alcançável por outros
# containers na rede interna do compose (agente.md secao 22).
healthcheck:
test: ["CMD-SHELL", "fs_cli -p \"$$ESL_PASSWORD\" -x status | grep -q 'is ready'"]
interval: 10s
timeout: 5s
retries: 10
start_period: 20s
fs-events:
build:
context: .
dockerfile: apps/freeswitch-events/Dockerfile
container_name: b2bcall-fs-events
restart: unless-stopped
depends_on:
- freeswitch
- redis
- postgres
environment:
ESL_HOST: freeswitch
ESL_PORT: "8021"
ESL_PASSWORD: ${ESL_PASSWORD}
APP_DATABASE_URL: postgresql://${POSTGRES_APP_USER}:${POSTGRES_APP_PASSWORD}@postgres:5432/${POSTGRES_DB}?schema=public
# Hostnames internos do compose (freeswitch/redis), diferente do
# REDIS_URL do .env que aponta pra localhost (uso pelo apps/api, que
# ainda roda no host) — ver docs/NETWORK_ARCHITECTURE.md.
REDIS_URL: redis://:${REDIS_PASSWORD}@redis:6379
secrets:
freeswitch_pat:
environment: FREESWITCH_PAT
volumes:
postgres_data:
redis_data:
freeswitch_external_gateways:
freeswitch_callcenter_queues: